Jeff For Banks

FEBRUARY 19, 2011

'My non-scientific estimate of how many community financial institutions (FIs) claim "customer service" as the factor that differentiates them from their competition: nine out of ten. But if 90% of banks have superior customer service, then no banks have superior customer service and 10% of banks are inferior. So, in this respect, it may be the perception that a community FI has great service, not the reality.

Community 73

Community Cards Strategy Branding 73

Jeff For Banks

FEBRUARY 12, 2011

'I learn a lot from bankers as I visit their offices, speak to them on the phone or at industry events. Occasionally they will offer an insight that I think my Twitter followers would find interesting. Below are quotes that I tweeted so far this year along with my brief insights or background regarding the comment. Note that if the quotes exceeded 140 characters, I would have abbreviated or substituted some words to make them fit.

FDIC 73

FDIC Strategy Regulation Industry 73

Jeff For Banks

FEBRUARY 6, 2011

'These past two years have often been extremely difficult. As consultants, we should try not to personalize engagements. But I can’t change the internal wiring. Last year, a client failed, and many more received regulatory orders. Memorandums of Understanding (“MOU”), Formal Agreements (“FA”), and Cease and Desist Orders (“C&D”) have been on top of our reading list for the past two years.

Regulation 73

Regulation FDIC National Capital 73

Jeff For Banks

FEBRUARY 26, 2011

'There is a lot of soul searching happening in the executive suites and boardrooms of community financial institutions (FIs). Nearly three years of economic malaise, political activism, media vilification, and regulatory over-reach have made us weary of continuing as an independent FI. When Boards or CEOs reach this point, they determine to undertake a review of their "strategic alternatives".

Analysis 73

Analysis Strategy Exercises Philadelphia 73

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