August, 2021

Delight customers with easy and invisible payment experiences


In early 2020, when the COVID-19 pandemic shut down many everyday services, people discovered new ways of doing things—like grooming their pets or styling their own hair. Doing these things involved mainly online purchases.

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ICBA’s 2021 National Community Bank Service Award winners

Independent Banker

This year’s winners: Left: Central Valley Community Bank, People’s Choice Award; Middle: Kennebec Savings Bank, Exceptional Community Bank Service Award; Right: Cross River Bank, Emerging Service Program Award.


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Trending Sources

The Progressive Edge In Usage Based Insurance

Daily Fintech

Progressive Insurance has risen from modest beginnings since being founded in 1937. After its 1986 IPO, it has delivered 20.5% CAGR vs 9.9% by S&P 500. Personal auto insurance (with specialty lines of watercraft, RVs, motorcycles) remains the biggest revenue source.

Now is the Time to Diversify Revenue Generation

Strategically Speaking

As many of you are aware, there is a proposal in Congress to cap debit interchange, and it’s likely to pass into law. For institutions with less than $10B in assets, the cap could eliminate 25% to 35% of interchange income.


100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

FinCEN AML/CTF Priorities Part 7: Fraud and COVID-19


COVID-19 creates new opportunities for fraudsters Fraudsters have taken advantage of COVID-19-related fraud schemes with the influx of money from government stimulus and vulnerable individuals. Would you like others articles like this in your inbox?

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More Trending

Why banking’s ‘electric car moment’ will create new winners and losers


No matter what they drive, bankers today should pay attention to the electric car space. It’s a striking example of how an innovator with a tech edge and strong sense of purpose can upend a mature industry and force incumbents to compete on their terms.

7 ways community banks can boost profitability

Independent Banker

Photo by Paper Boat Creative/Getty. A profitability strategy has a lot to factor in given today’s uncertain market. Here’s what community bankers need to know when planning their budgets for the next year. By Cheryl Winokur Munk. Quick stat.

XBRL News about the SPAC attack, EDGAR’s API and ISO

Daily Fintech

Back to regular programming with three notable XBRL related news items from the past week. 1 Workiva Stock – SPAC attack XBRL service providers have seen revenue increase thanks in part to a hot IPO and SPAC (special purpose acquisition company) market.

Boost Your Bottom Line by Changing the Conversation on CX

Strategically Speaking

Banks and credit unions have known for years that experience matters. We know that customers and members, particularly mobile-first digital natives like Millennials and Gen Z, expect the same speed and ease-of-use they experience with Instagram and Uber from their financial institutions.

Digitally Transforming the Engagement Experience for Financial Institutions

Customer experience has become a key differentiator. Learn how to launch your digital transformation by incorporating two customer experience trends into your digital transformation strategy: self-service & personalization.

Independent Loan Review: 3 Advantages for Financial Institutions – Video


Gain an Edge with Loan Review Function Independent loan review helps financial institutions achieve growth goals and win over competitors, Consultant Ancin Cooley explains in this video. You might also like this webinar: "Create & Maintain a Successful Loan Review Function" WATCH .

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‘Systemic’ Cyberattack Presents Real Risk for US Banks

Banking Exchange

Research from Fitch finds even well-prepared banks could suffer from ‘tail events’ from major cyberattacks Risk Management Feature3 Feature Cyberfraud/ID Theft. 1Risk Management

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What purpose-driven banking leaders do differently


It’s an axiom among data-minded people that “In God we trust; all others must bring data.” Today we’re going to apply that idea to the hypothesis that purpose-driven banks outperform their peers.

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Rebeca Romero Rainey: Use your voice

Independent Banker

Photo by Robert Severi. There is a] need for strong voices to weigh in on how new regulation will affect our communities and the customers we serve. This month’s issue of Independent Banker focuses on regulation and compliance, which continue to be costly and important topics for our industry.

The Importance of PCI Compliance and Data Ownership When Issuing Payment Cards

This eBook provides a practical explanation of the different PCI compliance approaches that payment card issuers can adopt, as well as the importance of both protecting user PII and gaining ownership and portability of their sensitive data.

Stablecoin News for the week ending Wednesday 4th August.

Daily Fintech

Is human intervention good for Stablecoins? Here is our pick of the 3 most important Stablecoin news stories during the week. This week we saw a very interesting dynamic play out.

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Harnessing The Power of the Human Connection

Strategically Speaking

The Human Touch. It’s just another weekday at Mazama’s. As I stand in line, I watch as a woman gracefully moves from one task to another with ease. She makes eye contact and greets every person who comes through the door.


Navigating Consumer Lending Challenges for Profitability


Takeaway 1 Many tasks consumers once did in person have been transformed by digitalization – including retail banking. Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience.

Market Commentary: Week of August 23, 2021

SWBC's LenderHub

Last Week. A combination of relatively hawkish July FOMC minutes and softer global economic reports gave risk markets a slightly negative tone last week. Additionally, industrial commodities took it on the chin, led by WTI crude, which fell over nine percent.

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

Strategies to accelerate cloud adoption


Banking on the skills to support cloud To stay competitive and effectively drive digital transformation agendas, banks must dramatically accelerate their move to the cloud.

Effectively managing loan lifecycle risk

Banking Exchange

Among the many trends that have recently developed in the commercial lending world, industry disruption seems to be a common thread Risk Management Retail Banking Technology Feature3 Feature. 1Risk Management

Robinhood $HOOD joins Fintech 50 Index at rank 19 based on a market cap around $32 billion

Daily Fintech

Fintech 50 Index is 50 publicly traded Fintech stocks ranked by market cap and has been incubated within Daily Fintech, the leading site for Fintech, Crypto and Insurtech trends & analysis.

3 Ways Deposit Escrow Management Software Can Help You Drive Growth

Strategically Speaking

Constant economic changes, evolving customer expectations, emerging technology, and other market challenges have forced banks to be even more innovative in their strategies to achieve business goals.

Make Payment Optimization a Part of Your Core Payment Strategy

Everything you need to know about payment optimization – an easy-to-integrate, PCI-compliant solution that enables companies to take control of their PSPs, minimize processing costs, maximize approval rates, and keep control over their payments data.

FinCEN AML/CTF Priorities Part 6: Transnational Organized Crime (TOC)


Transnational Organized Crime Reaches Far and Is Growing One of FinCEN's first priorities for AML/CFT policy is to combat transnational organized crime (TOC). Would you like others articles like this in your inbox?

Market Commentary: Week of August 2, 2021

SWBC's LenderHub

Last Week. The highlight of the week was the July FOMC meeting and announcement. Importantly, there was some language change that acknowledged the continued progress made by the economy and that they are now actively looking at the data to decide when to begin tapering. Capital Markets

Four actions for banks to prepare for the Open Banking wave


Compared with challenger banks, some traditional banks have been slow to adopt Open Banking. This is perplexing, given the potential $416-billion market opportunity Open Banking represents and the growth we expect to see over the next three years.

What’s a Digital Lending Ecosystem and Why Should Banks Care?


Financial institutions aiming for long-term success need to revamp the way they think about digital transformation. There’s a great line in the movie The Princess Bride: “You keep using that word. I do not think it means what you think it means.”.

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.