May, 2020

The Impact of the COVID-19 Pandemic on Financial Inclusion

Chris Skinner

I spent some time recently chatting with Joanne Dewar, Chief Executive Officer, Global Processing Services (GPS). I spotted GPS a while ago, and blogged about how they worked with Monzo, Starling, Revolut and more last October.

Open Banking—lessons in technology, security and APIs


As I mentioned in my last post, the journey to Open Banking has been long and full of challenges for most banks in Europe.

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How remote tellers may change the banking experience

Mobile Payments Today

RBR associate Daniel Dawson explains why video banking may provide a solution for financial institutions concerned about social distancing when they finally reopen

Video 291

Why self-service banking is essential in a post-pandemic world

ATM Marketplace

ATM Marketplace spoke with Simon Powley, head of global advisor consultant services with Diebold Nixdorf, on how self-service and omnichannel banking will affect financial institutions post-pandemic

ATM 108

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

What happens to customers who don’t want digital?

Chris Skinner

Living in a digital world, it’s hard to imagine being disconnected. Yet, some people are. According to a recent survey by Which? Magazine, four percent of consumers don’t have a mobile phone.

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More Trending

Battling fraud amid COVID-19

Mobile Payments Today

COVID-19 has let to millions of consumers transitioning to online e-commerce purchases as retail stores have been forced to close or shift to delivery and pickup.

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An Update to Our CRE Credit Portfolio Forecast

Banker to Banker

In past articles, we discussed a proposed Coronavirus stress test under CCAR ( HERE ) and provided our COVID-19 probabilities of default and loss given defaults for a model bank portfolio ( HERE ).

Virtual Tellers And Workhorse ATMs: Banking’s New (Digital-First) Normal


The prospect of restarting the economy of bringing all manner of everyday life in the U.S. back to some semblance of “normal” has challenges — and opportunities for banks, especially community banks and credit unions.

ATM 284

What’s the point of an office?

Chris Skinner

There are lots of headlines and articles talking about the end of the office. You think about it, and it kind of makes sense. In a digital age, why do we have to go to a physical office? Why do we all cram ourselves into buses, cars and trains every … The post What’s the point of an office?

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.

BMO Harris spotlights women in fintech mentoring program

Bank Innovation

BMO Harris Bank and Chicago-based incubator 1871 have unveiled plans for their annual fintech mentorship program, and this year they are shining a light on female-led fintechs.

Next-gen central banking | Pillar 1: Harness the power of data


Our first post identified five areas central banks should focus on to become the digital regulators of tomorrow. Let’s take a closer look at the first pillar.

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Diebold Nixdorf talks the future of self-service banking after COVID-19

Mobile Payments Today

Simon Powley, head of global advisory consultant services with Diebold Nixdorf, addresses how self-service and omnichannel banking will affect financial institutions following the COVID-19 pandemic


15 Items That Will Trip Your Borrowers Up in The New PPP Forgiveness Application

Banker to Banker


Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

Alabama Reopens And COVID-19 Cases Soar 300 Pct Month Over Month


After Alabama reopened on May 1, the state has seen coronavirus cases surge by 300 percent month over month, with intensive care units (ICUs) at less than 4 percent capacity remaining and medical workers “exhausted physically and mentally,” Montgomery Mayor Steven Reed said on CNBC.

Dealing with a crisis: FinTech versus Bank

Chris Skinner

The chasm between start-ups and incumbents is massively exposed by coronavirus. I realised this early on, when I saw that FinTech firms who were born on the internet were far more ready for working from home than traditional banks who depend on branches, buildings, office and physicality.

SMB banking startups pivot platforms for PPP 

Bank Innovation

Banking platforms aimed at small businesses are tweaking their offerings to accommodate clients scrambling for Small Business Administration Paycheck Protection Program loans.? “As

Will Cannabis Banking Turn Over a New Leaf After COVID-19?


Key Takeaways Cannabis-related businesses have thrived during the pandemic, without help from the federal government. Despite their continued growth, CRBs remain largely underbanked. Perceptions around banking CRBs are changing as well, opening the door for more financial institutions.

Marketing-Led Post-COVID-19 Growth Strategies

Businesses are laying off workers, shutting their doors (some permanently), and struggling to react to the radical destruction that coronavirus (COVID-19) is doing to our society and communities. Most have already sustained massive damage, and we still have yet to see the scope of impact of the global pandemic that has upended the globe. Any return to normalcy may seem far-off, but sales and marketing are on the front lines of restarting the economy. When the dust settles, we have a responsibility to turn our shock and grief into fierce determination, and lead the charge of responsible, strategic, sustainable future growth. However, there’s no team better suited to lead that charge than the marketing department. Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success.

Banks rethink branch operations on back side of COVID-19 threat

Mobile Payments Today

Major banks are reviewing plans to relaunch branch operations after the peak of the COVID-19 pandemic in the U.S., but executives and experts say some key changes in bank operations will likely continue going forward

How to Set Up For PPP Forgiveness

Banker to Banker

As you wind down and clean up Round 2 of the Paycheck Protection Program (PPP) and before you produce your 1502 report to the SBA, it now merits thinking about how to best set up for the wave of forgiveness work that starts immediately after funding.

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Visa Seeks Patent On System To Turn Government Currencies Into Digital Blockchain Versions


Credit card giant Visa has filed an application for a U.S. patent on a computer system that would convert physical dollars and other fiat currencies into digital versions, complete with denominations and serial numbers and recorded via blockchain.

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Build, Buy or Transform the Bank?

Chris Skinner

I was recently watching an online poll that asked the best way for a traditional bank to compete with the new digital banks. Should they build a new bank, buy a digital bank competitor, or transform the old bank?

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How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”

Temenos partners with Microsoft on cybersecurity software 

Bank Innovation

The Swiss banking technology company Temenos is teaming up with Microsoft to help banks implement crime-fighting software for financial institutions. Through the partnership, banks can trial the software for 14 days through the end of June before changing their cybersecurity systems.

FinCEN Issues Advisory on COVID-19 Related Medical Scams Transactional Red Flags for your Suspicious Activity Monitoring Program


FinCEN issued an advisory on May 18, 2020 to alert financial institutions to medical scams related to the COVID-19 pandemic as well as new SAR key terms for reporting these scams.

Link reports UK cash use down but withdrawal amounts increase

Mobile Payments Today

Cash use in the UK is down, but LINK, UK's largest ATM cash machine network, reports ATM users have increased the amount of money they're withdrawing

ATM 261

Building a digital monetary authority for a digital age


Central banks’ key functions have remained largely unaltered since the first such institution was established in Sweden in the mid-17th century.

Marketing Ops: The New Revenue Hero

As data continues to play a starring role in today’s B2B organizations, both marketing and sales operations professionals are poised to solidify their place as critical revenue drivers. In particular, the evolution of the Marketing Operations (Ops) role has created a new standard in marketing and has become a vital component of an organization’s success.