Mon.Nov 30, 2020

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More Than a Brand Steward: The Redefined Role of CMO

Perficient

There is no doubt that the role of the Chief Marketing Officer (CMO) has changed significantly in the past decade. Once held up as a maven of creativity and brand, today’s technologies, customers, and pace of business demand CMOs have a wider handle on a variety of skill sets and a much deeper business acumen in order to move their team from cost to profit centers.

Branding 378
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Holiday season 2020: Get ready for change

Payments Dive

Steve Villegas, VP of Payment Partnerships, North America at PPRO takes a close look at the upcoming holiday season and ways merchants need to pivot in order to stay competitive.

America 365
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Caching Service Layers in Episerver

Perficient

When building highly performant web applications, it’s always important to consider your caching strategy. There are some generic things you can do to make your overall website faster (such as setting efficient client-side cache policies ), but often times a much overlooked performance pitfall involves making too many API calls. Luckily, Episerver’s Object Caching can help you avoid this trap.

System 332
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NEW DATA: Black Friday 2020: COVID-19 Steepens Physical Retail’s Long Slide

PYMNTS

The divide between digital and brick-and-mortar commerce hit a tipping point this holiday season, with more consumers than ever going online to kick off their holiday shopping sprees. Three out of every four consumers who shopped for their holiday purchases on Black Friday this year made at least one of those purchases online, and three in 10 exclusively shopped online.

Data 321
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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Customer Data Management Challenges in Financial Services

Perficient

Previously, I discussed personalization’s future in financial services. Today, I will dive into the customer data management challenges financial companies might encounter when starting their personalization journey. Data management in any financial services firm is complex. It needs to address integrating identifiers across available touchpoints and devices, customer preferences and interests, data sources that include first-, second-, and third-party data.

More Trending

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A Consultant Perspective: How Product Innovation Teams Can Successfully Bring a Product to Market

Perficient

Product innovation teams can have a multitude of ideas or designs for products that will forever change the way their client’s businesses work, as well as how consumers interact with them. But successfully reaching that point is often difficult. Launching a product that benefits the client and makes it to market successfully is a double win, but it requires constant collaboration between both the consultant and client teams.

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Hack Of C-Suite Email Addresses Portends Surge In BEC Fraud

PYMNTS

A hacker is reportedly selling information from hundreds of C-suite executives' Microsoft -based email accounts, according to a report from Engadget. The targets spanned CEOs, vice presidents and directors, and included "the chief of a mid-sized American software company, the president of a U.S. apparel maker and the CFO of a European retail chain," according to Engadget.

Fraud 290
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5 Skills We Learned In a Recent Remote Selling and Coaching Training

South State Correspondent

In a recent training, the recording of which is below, our Bank participated in an intro class on how to get better at remote selling and coaching put on by Jack Hubbard of St. Meyer & Hubbard. Given the pandemic and the fact that we believe remote selling is here to stay, we found it was a critical gap in our selling skill set that we wanted to fill.

Training 195
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Study: New COVID Restrictions Could Permanently Close A Third Of US Restaurants

PYMNTS

Some U.S. chefs and industry advocates fear new rules to stem the spread of COVID-19 could be the final straw, the Financial Times (FT) reported. Some of the country's highest-profile chefs said they expect to see a wave of failures, according to FT. "It's becoming very stressful," Chef Daniel Boulud of Manhattan's Daniel restaurant said, FT reported.

Study 280
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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Commercial Lender Compensation for Fee Income

South State Correspondent

We have blogged about how low-interest rates, COVID-19 credit strain, and tough competition for quality commercial loans create a challenging environment for community banks.

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Razorpay, Visa Team For SMB Corporate Cards

PYMNTS

Razorpay Co-Founder and CEO Harshil Mathur said the company is working with Visa on a new corporate card, according to YourStory. The goal of the partnership is to provide "relief and stability" for small- to medium-sized business (SMB) owners, the companies said in the post. "This new card is specifically designed for small business owners to weather the impact of COVID-19," the post stated.

Cards 254
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Ballard Spahr launches national tracking services for financial institutions

CFPB Monitor

For our financial services clients interested in monitoring important federal and state legal developments, Ballard Spahr has launched a comprehensive, national tracking service designed to serve the needs of specific segments of the consumer financial services industry. Beginning January 2, 2021, Ballard is pleased to offer three new federal and state trackers, which are available as a package or individually, depending on your financial institution’s needs: Collections Tracker – providing expa

National 127
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Chinese Tech Investors Turn Attention To Indonesia’s As India’s Economy Shrinks

PYMNTS

The Indian economy has suffered a blow due to the COVID-19 pandemic in spite of its massive 1.3 billion customer base, The Wall Street Journal (WSJ) writes. India’s gross domestic product has fallen 7.5 percent compared to the same time in 2019, WSJ writes. While India was once among the world’s fastest growing economies, now it’s one of those that is contracting the quickest.

Capital 247
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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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The pandemic has awakened a hidden fraud in B2B payments

Payments Source

As the pandemic continues to expose vulnerabilities, executives need to alter and reshape their risk management strategies with purchase to pay in mind for future success, says Proactis' Jan van der Pouw.

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HSBC Weighs Shutting US Retail Banking Unit

PYMNTS

HSBC Group is considering shuttering its U.S. retail banking operations after four decades trying to build a strong presence in the country, the Financial Times (FT) reported. FT based its report on unnamed sources, stating the bank is weighing "a complete exit from retail banking in the U.S. after narrowing the options for how to improve performance at its struggling North America business.”.

Retail 233
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Crypto payment firms see speed as key to merchant support

Payments Source

High profile companies like Facebook, Square and PayPal have brought attention to using cryptocurrency for payments — but speed is more important than buzz in getting stores to view crypto as tender, according to a group of developers who are building connections to merchants.

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Yoba Smart Money, Nets Partner On SMB Payments

PYMNTS

Tech company Yoba Smart Money is working with Nets , a European payments services provider, to debut a new payment service for small- to medium-sized businesses (SMBs), according to a press release. The release stated the partnership will let companies pay costs via a credit card, while accessing on-demand liquidity alongside cost management tools. Nets will provide the full-scale solution and offer a corporate credit and debit solution using digital services, enterprise card management and secu

Payments 219
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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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Omnichannel marketing: Giving customers a personal experience

ATM Marketplace

Financial institutions need to consider omnichannel marketing to effectively reach and retain. Whatever channel a customer may be using, there is one thing they expect: a personalized experience. Mark Aldred, head of international sales for Auriga shares his insight on this topic.

Marketing 107
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FinTechs Prove Their Value During Pandemic

PYMNTS

At a time when surging coronavirus counts are once again muddying the outlook for consumers and business owners, MerchantE Chief Financial Officer Shim Steinmetz says the crisis has also provided a silver lining of sorts to nimble FinTechs that can solve merchants’ cash crunch problems. He told Karen Webster recently that smart FinTechs will listen to customers, take the market’s pulse and deliver the reasonably priced services that merchants need right now.

Fintech 211
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Diversions on the ISO 20022 journey

Bobsguide

The year 2020 has proved unusually testing for the financial services industry. Yet, in the face of added pressures created by the pandemic, efforts to migrate to the new global standard for payments messaging – aka ISO 20022 – have continued, albeit with a few added changes.

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Digital Sales Surge On Black Friday

PYMNTS

Black Friday shoppers stayed home, delivering a feared blow to brick-and-mortar retailers on what usually is one of their biggest days of the year, the Financial Times (FT) reported. About half as many shoppers as usual visited brick-and-mortar retail locations, the report stated. “One of the worrying things for department stores is they don’t do as well at attracting consumers online, so the fact that footfall is very suppressed is really bad news for some of these stores,” Neil Saunders, retai

Retail 209
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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

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How the pandemic is changing, or accelerating change in, the payments and other industries

Matt Wilcox Pro

In the category of iconic TV shows, The Twilight Zone is right up there with Star Trek and The Simpsons. Just about every generation gets Twilight Zone references. To this day, almost no one reacts with bafflement when comedians and satirists do impressions of the show’s late host, Rod Serling. So I figure I can […].

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Why Refunds Are The New Chargeback

PYMNTS

It used to be an uncommon occurrence with a funny name, a misdemeanor of the digital-first era — but porch pirates aren’t so funny anymore. That little trend is now a serious matter, with one in five Americans losing a package to theft since the pandemic started to the tune of an average of $106 per consumer. With eCommerce expected to continue its inexorable climb through the holiday season , it’s open season on open porches.

Fraud 204
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Suning.com mulls e-commerce business stake sale

Payments Source

Suning.com Co., one of the largest retailers in China, is considering selling a stake in its e-commerce business as it aims to ease financing pressures, according to people familiar with the matter.

Retail 96
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Salesforce Expected To Announce Slack Acquisition Deal Tuesday

PYMNTS

Market watchers are expecting Salesforce to announce a deal to buy business communication platform Slack after market close on Tuesday (Dec. 1), according to CNBC. Sources told CNBC they expect the deal to be half cash, half stock, and that it will price Slack at a premium. Slack’s current market cap is around $24 billion, the report said. The deal announcement would come on the same day Slack is scheduled to release its quarterly earnings report.

Report 200
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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.