Wed.Jul 11, 2018

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As a bank fires its robot, will the robots fight back?

Chris Skinner

If you didn’t catch the big news of yesterday, it was the first public firing of a robot. In this case, a bank’s chatbot, Amelia. Amelia was launched last year by Swedish bank Nordnet, with the aim of speeding up customer onboarding and improving customer satisfaction. Apparently, she achieved neither … The post As a bank fires its robot, will the robots fight back?

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Citizens Financial Group Launches Neobank Citizens Access

Bank Innovation

Citizens Financial Group joins the latest band of established FIs in launching its version of a digital-first bank called Citizens Access. Unlike others such as JPMorgan Chase’s Finn, which was rolled out nationwide earlier this month, this digital bank is not catering to the general ‘millennial’ audience as is evident by its $5,000 deposit minimum. […].

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Things worth reading: 12th July 2018

Chris Skinner

Things worth reading today include … A new golden age of banking? Restructuring alone won’t clean up the banks’ act Is the US NATO’s piggy bank? Major threat to mobile banking as Trojan epidemic bites Cyber attacks bought ‘as easily as online shopping’ Michel Barnier tells US business that EU … The post Things worth reading: 12th July 2018 appeared first on Chris Skinner's blog.

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UPI : Leading the Payment Revolution universally

Payments Dive

India’s Unified Payment Interface is emerging as a critical growth enabler for digital payments. Read our latest paper on how PSPs can create services differentiation in a fast-growing market.

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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How AI is redefining financial crimes detection technologies

Insights on Business

There is a quote in the most recent Star Wars movie, “The Last Jedi” that gets me thinking about innovation; ‘We are the spark, that will light the fire” The Star Wars movies, books, games and mythos is a masterfully woven tapestry telling the tale of a little guy triumphing over an established, organized and technologically advanced pan galactic empire.

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Data: Fraud after the Equifax crisis

Payments Source

Fallout from the Equifax breach is coming into clearer focus as more companies begin pinpointing its effects over the last several months.

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Oprah Enters The Restaurant World

PYMNTS

Oprah Winfrey is becoming a restaurateur. As of today, the international media titan has announced an investment in True Food Kitchen , a healthy eating startup based out of Houston. True Food Kitchen’s bread and butter, so to speak, is sustainable, local and organic dining. It was named the 2018 emerging restaurant by data firm Fishbowl. The size of Oprah’s equity investment is unknown, but apart from money, she is offering her literal presence – she will be joining the brand’

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Ex-Heartland CEO’s straight shooter rep takes a hit with SEC charges

Payments Source

The U.S. Securities and Exchange Commission is putting its weight behind allegations of insider trading that Heartland Payment Systems has levied against its former CEO.

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Retailers Take Omnichannel Approach To Loyalty Programs

PYMNTS

Loyalty programs aren’t just tied to eggs, milk or produce. With the rollout of savings tied to Amazon Prime in Whole Foods Market , which Amazon bought in 2017, loyalty programs are expanding beyond the supermarket to encompass more than groceries and have a built-in audience. Those that peruse the aisles at Whole Foods may very well be taking advantage of Prime’s two-day shipping as they browse Amazon’s website: Sixty percent of Whole Foods shoppers also happen to be Prime members.

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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A cheap take on Amazon Go turns surveillance cameras into cashiers

Payments Source

Since Amazon Go's announcement, there has been a rush to duplicate the company's cashierless store concept without the same level of tech investment. The latest competitors are focused on the cameras that identify items as consumers take them off of the shelves.

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Citizens Debuts Digital Bank

PYMNTS

Citizens Financial Group announced the launch of its nationwide, direct-to-consumer digital bank. Citizens Access safely and securely offers Member FDIC-insured online savings and CD accounts with attractive rates and no fees to customers across the United States. “Over the last several years, direct bank deposits have grown six times faster than deposits at traditional banks as consumers have sought innovative new ways to save money,” said John Rosenfeld, president of Citizens Access.

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Mainframes are a card data disaster waiting to happen

Payments Source

Even though much of PCI data is stored and maintained on mainframes, many are currently not being evaluated or scanned accurately for PCI DSS compliance, writes Ray Overby, co-founder and president of Key Resources.

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Ripple Brings On Facebook’s Kahina Van Dyke To Ink Partnerships

PYMNTS

Ripple , the blockchain company, announced on Wednesday (July 11) that it has tapped Kahina Van Dyke to join the company’s leadership team as the new senior vice president of business and corporate development. In a company announcement , Ripple said Van Dyke brings more than 20 years of experience in banking and technology, and will focus on driving new strategic partnerships for Ripple across the global financial services industry.

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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Bank of England to U.K. banks: Your tech needs a Plan B

Payments Source

The bank Bank of England, together with the Financial Conduct Authority and the Prudential Regulation Authority, has cautioned U.K. banks to prepare for cyber attacks and technical failures.

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Ex-QVC Executive Gets 2.5 Years In Prison For Defrauding Company

PYMNTS

QVC former director James D. Falkowski was sentenced to 30 months in a federal prison for being the brains behind a $1 million fraud scam. According to CNBC , Falkowski — who was in charge of enhancing the company brand and reputation in the entertainment and fashion markets — was accused of using his role to embezzle and fraudulently obtain from QVC more than $1 million in cash, goods and other services, including first-class travel, hotel and resort stays, spa treatments, meals in high-end eat

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7.11.18 Your morning briefing

Payments Source

The information you need to start your day, from PaymentsSource and around the Web. Today: Google combines mobile payment services; PayPal plans an acquisition spree; U.K.'s faster payment system slows down; Ticketmaster breach impacted more companies; U.K. football club boosts mobile payments.

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India Could Relax Rules On Data With Payment Companies

PYMNTS

The Ministry of Finance in India is proposing that the government relax a directive that would require global payment firms to store the data of customers only locally. According to a report in Reuters , the move comes amid weeks of lobbying on the part of companies in the U.S., as well as from trade bodies. Easing of the proposal would give relief to Mastercard, Visa and American Express, which were worried that the data rule would cost them millions of dollars and lay the groundwork for other

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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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La Cour on financial utility: â??Banks have been missing a huge opportunityâ??

Bobsguide

In this fintalk, bobsguide speaks to Anders La Cour, CEO of Saxo Payments Banking Circle. La Cour and Banking Circle are pioneers in adopting the financial utility model in order to drive down costs and increase efficiency for market participants. Here, La Cour offers his opinion on how banks.

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Macy’s Data Breach Includes Online Card Data

PYMNTS

Another retailer has been hit with a data breach. This time, Macy’s has revealed that hackers obtained names and passwords of online customers — and might have accessed credit card numbers and expiration dates. The data breach impacted one-half of one-percent of customers who were registered on Macys.com or Bloomingdales.com, spokeswoman Blair Rosenberg said Tuesday (July 10), according to Bloomberg.

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P2P users value trust, but disagree on who gets it

Payments Source

Younger users cite trust in friends and family as the main reason for engaging in P2P, while older users say trusting their bank is the key reason.

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Facebook Hit With Fine In The UK Over Cambridge Analytica Scandal

PYMNTS

Facebook was hit with a $660,000 fine, the maximum allowed, by the British Information Commissioner’s Office over its data scandal with now-defunct political consulting firm Cambridge Analytica. According to a report in The New York Times , while the fine is small for Facebook, it marks the largest fine the British Information Commissioner’s Office has placed on a company.

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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

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Regulators have their eye on AI

Payments Source

Banks need to be prepared for increased regulatory scrutiny as they adopt artificial intelligence technologies.

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Visa Launches Omni Loyalty Platform; Alibaba Kicks Off ‘Malaysia Week’

PYMNTS

Consumers in Sweden and Norway are more likely to take out a loan this summer than borrowers in Finland , according to a press release from Tieto. While 22 percent of Swedes and 21 percent of Norwegians are seeking to borrow money, only 14 percent of Finns are looking for summer loans. And GIMAC and TerraPay have teamed up to strengthen the remittances ecosystem in Africa, TerraPay said in an announcement.

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The Race To Own The Last Mile: The Investors Betting on Bike- and Scooter-Sharing Unicorns

CB Insights

The unicorn craze has hit micromobility, the industry tackling last-mile transportation. Investors are driving up bike- and scooter-sharing company valuations at unprecedented rates, as investors bet on the companies they believe will capture and dominate the market. The land grab is similar to what ride-hailing giants Uber and Didi have done in their respective countries.

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Bitcoin Daily: Bancor Loses $23.5M In Security Breach, Economists Take Aim At Bitcoin

PYMNTS

Digital currency investor Li Xiaolai has reportedly resigned from the position of managing partner at the Hangzhou Xiong’An Blockchain Fund, CoinDesk reported. His departure happened after he was the subject of allegedly defamatory comments. As it stands, Li and venture capitalist Chen Weixing are locked in a bit of a feud, and Chen reportedly made hostile public comments against Li. “The series of defamations from Chen Weixing against myself has brought material and negative impacts

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.