Perficient

FEBRUARY 7, 2021

Part 2: Keeping Up with Changing Customer Needs. Are you ever unsure of what your customers want? Would knowing what they expect help you drive business outcomes? If this sounds like you, read on as we explore the art and science of expectations in the second installment of this three-part series. In Part 1 I described an expectations gap in which 84% of consumers say the digital tools and services they use fall short of what’s expected.

Meeting 348

Meeting Customer Experience Branding Innovation 348

Payments Source

FEBRUARY 7, 2021

Australia and the U.K. are starting to build the case for regulation of buy now/pay later offerings.

Regulation 160

Regulation Compliance 160

American Banker

FEBRUARY 7, 2021

A showdown between megabanks such as JPMorgan Chase and the likes of Apple and PayPal could be the prelude to a broader fight. Fintech PayPal Debit cards Interchange fees JPMorgan Chase Apple Google

Apple 101

Apple Google Cards Fintech 101

Payments Source

FEBRUARY 7, 2021

A showdown between megabanks such as JPMorgan Chase and the likes of Apple and PayPal could be the prelude to a broader fight.

Apple 88

Apple Google Cards Fintech 88

Advertisement

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

Lending

TheGuardian

FEBRUARY 7, 2021

Our travel agent seems to have ceased trading but we paid £1,496 on the card which we can’t get back I feel badly let down by John Lewis Financial Services as it has declined my £1,500 credit card claim. Back in March 2020, I visited a local travel agent and used my card to pay a deposit on a coach holiday. A week later I paid the remaining balance, again using the card.

Cards 54

Cards Industry Retail 54

The Financial Brand

FEBRUARY 7, 2021

With exceptional targeting and speed, SMS messaging is a fast-growing and increasingly effective marketing communications tool. The post The Power of SMS Marketing in Banking appeared first on The Financial Brand.

Marketing 41

Marketing Tools Branding Marketing Strategies 41

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 40

Regional Branding Retail Branch Strategies 40

The Financial Brand

FEBRUARY 7, 2021

First fintech national bank unleashes marketing push reaching out to underserved with combo of unbankerly messaging, pricing and language. The post Varo Bank Debuts Brand Campaign Featuring Financial Inclusion Message appeared first on The Financial Brand.

Branding 40

Branding National Fintech Marketing 40