Mon.Dec 09, 2019

Do users care about their data?

Chris Skinner

A further discussion about data and the key issue of who should have access. During a recent lunch, we talked about how Chinese citizens allow the government to see all of their digital footprint via Tencent and Alibaba, but they do this for a number of reasons.

Data 197

Trust in UK startup banks growing among all age categories, data shows

Bank Innovation

The notion that customers don’t trust non-legacy banking brands is starting to fade, at least in the U.K. A study from consultancy A.T. Kearney released this month entitled “How Convenience, Innovation, and Trust Will Shape Tomorrow’s Banking,” noted that while U.K.

Study 173

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Things worth reading: 10th December 2019

Chris Skinner

Retail 170

Bank Innovation Ignite to focus on digital customer journey

Bank Innovation

The business of banking is reaching a critical inflection point as ‘challengers’ take market share and incumbents implement strategies to accelerate their digital transformation efforts to enhance customer journeys.

How Your Customers Want to Communicate With Your Bank

Banker to Banker

Since your bank's primary value proposition is service and you are likely striving for a superior customer experience, then it would make sense that the first stop you should make is to improve your ability to communicate with the customer.

PayPal’s Schulman: Why Payments’ Biggest Innovations Are Yet To Come

PYMNTS

“Do you see PayPal as a tech company, or as a financial services company?”. Dan Schulman still vividly remembers the first question he was asked on his first day on the job as PayPal’s CEO in 2014.

Banks facing data crisis may need political help, Denmark warns

Bank Innovation

First there was the financial crisis of 2008. Then years of negative interest rates. Now, banks face what one financial regulator calls the “real game changer.”

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More Trending

With podcasts and billboard ads, Brex focuses on brand building

Bank Innovation

Corporate card and financial product startup Brex is best known as an enabling platform for businesses, with a focus on startups. The three-year-old company, which is reportedly valued at $2.6 billion, initially spread the word about its offerings through word-of-mouth referrals.

How Truckers Keep On Transacting

PYMNTS

Trucking is a major American job sector, as 3.5 million professional truck drivers traverse a collective 400 billion miles annually to power both brick-and-mortar and eCommerce shopping experiences. However, transporting shipments from coast to coast presents a host of challenges.

Tools 207

Here is the Data on Bank Customer Problem Resolution

Banker to Banker

Assume for a second that your bank screws up and causes a problem. The customer comes in or calls to complain - Do you apologize? Of course, you do – but then what? For the most part, community banks are fantastic and solving problems and making customers happy.

GM Enters $2.3B JV To Further Production Of Electric Vehicles

PYMNTS

General Motors announced that it is partnering with Korea’s LG Chem to mass-produce battery cells for future battery-electric vehicles. The companies will together invest up to $2.3

Ohio 204

What Fintech Bubble? How To Find The Good Fintech Investments

Ron Shevelin

Is there a fintech bubble? There are good arguments for both sides of the coin. Ultimately, one side wins out

Goldman Plans To Launch Robo Adviser Next Year

PYMNTS

Goldman Sachs is planning to launch digital wealth management services to customers with as little as $5,000 in 2020.

Developing and Retaining Top Talent for Long-Term Success

ABA Community Banking

It's fairly obvious why banks are so focused on attracting and retaining high caliber employers. Just as in sports, when you have a talented team and a good game plan, you get great results. The post Developing and Retaining Top Talent for Long-Term Success appeared first on ABA Banking Journal.

Deep Dive: Serving Up Better Customer Service With Enhanced CRM

PYMNTS

Almost everyone has experienced a quick food run that turned into a 45-minute ordeal, but such delays are bad news for both quick-service restaurants (QSRs) and patrons.

System 196

How innovative can Goldman Sachs be with its planned robo-advisor?

Daily Fintech

Maybe Goldman Sachs leads the way so that Digital Advice reaches the $1.26 trillion projected by 2023. A mid-year look at Digital investing [link] via @DailyFintech #WealthManagement #fintech #roboadvisor pic.twitter.com/rdHxb1Lgty. — Efi Pylarinou (@efipm) July 16, 2019.

MRI Software Adds AP Capabilities For Real Estate Users

PYMNTS

Real estate accounts payable (AP) solution provider Nexus is expanding its partnership with MRI Software to integrate supplier payment functionality within MRI’s real estate solutions. In a press release issued Monday (Dec.

Morning Brief 12.9.19: EU regulators make a fresh push against Facebook's Libra

Payments Source

Dave & Buster's debuts a new payment app; Canadians dump cash; and other information you need to start your day, from PaymentsSource and around the web. Briefing

How Furniture Fuels AR And Other Retail Innovations

PYMNTS

Everyone needs furniture and home furnishings, and that need is helping to drive innovation in that sector of the retail economy. Among the latest examples is a PYMNTS interview with Beck Besecker, CEO and co-founder of Marxent , a company that sells 3D commerce technology.

Playing Secret Santa? Here Are A Few Pocket-Friendly Gift Options!

BankBazaar

Are you finding it difficult to choose an awesome-yet-inexpensive Secret Santa gift for your colleague or friend? Here are a few budget-friendly ideas. Are you finding it difficult to find the right gift for your colleague/friend?

US 52

Macy’s Spotlights Women-Owned Businesses With SoGifted

PYMNTS

Macy’s is partnering with the female-led millennial venture capital fund SoGal Ventures to launch an in-store initiative focused on women-owned businesses, Macy’s said in a press release on Thursday (Dec. The retailer is opening SoGifted shops in its flagship Manhattan store and six other locations.

Effective Loan Pricing – Why It’s Imperative Now More than Ever

Banking Exchange

Today’s environment is especially challenging Risk Management Risk Adjusted Rate Risk Credit Risk Operational Risk Feature3 Feature. 1Risk Management

Why SamsClub.com CEO Says It’s A $60B Tech Start-Up

PYMNTS

Between 1983 and 1984, three retailers opened in the United States that would drastically alter the landscape by introducing a new business model to consumers. The retailers were Costco, Sam’s Club and BJ’s and the mode was wholesale club for consumers.

Adobe Executive Predicts People Will Not Ditch Bank Branches for Online Banking

Banking Exchange

Banks are still making crucial decisions when it comes to branch closings: It will still be a hot topic in 2020 Retail Banking Customers People Community Banking Branch Technology/ATMs Core Systems Feature3 Feature. 1Community Banking

ATM 52

Bitcoin Daily: African Open Blockchain Ecosystem In The Works; Authorities Shut Down Bitcoin Scam In Brazil

PYMNTS

Sekunjalo Investment Holdings has teamed up with Chinese public blockchain leader Ultrain Technology Limited to develop a pan-African open blockchain system called the African Chain 3.0, according to reports.

Merchants need more than cards to capture digital pay in Latin America

Payments Source

The region is technologically advanced, but still has a large percentage of underbanked consumers, says PPRO's Javier Vallaure. Retailers Payment cards Underbanked Mobile payments Latin America

Fed Study: Electronic Devices Used In 24 Pct. Of Consumer Payments

PYMNTS

Cards over cash – specifically, debit cards over cash. Among the findings of the recent 2018 Diary of Consumer Payment Choice , produced through several of the U.S. Federal Reserve Banks, electronic payments are on the rise.

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Dutch success in wearable payments calls into question the role of transit

Payments Source

In many nations, transit fare payments are seen as a key first step toward the adoption of mobile and wearable payments. In the Netherlands, this wasn't the case. Wearable payments Mobile payments Digital payments The Netherlands

Credit Unions Find Opportunity In Payments Disruption

PYMNTS

Credit unions are underdogs in a financial services space still dominated by major traditional banks, particularly when it comes to small business (SMB) lending and payments.

Fintech Disruption Leads to Consolidation in the Wealth Management Space

CCG Insights

For years the industry has seen a trend of fintech startups moving from competition to cooperation with legacy financial institutions, from disruption to partnership. It may be closest to the.

UK’s Digital Starling Bank Misses SMB Loan Target

PYMNTS

London’s digital bank startup Starling Bank has loaned just 1 percent of the amount it pledged to small and medium-sized businesses (SMB), BM Magazine reported on Monday (Dec. Founded in 2014 by former Allied Irish Banks COO Anne Boden, Starling Bank committed to execute almost £1 billion ($1.3

Tools 166

Nets pilots facial-recognition payments in Denmark

Payments Source

Payments technology operator Nets’ Creation Lab has launched a pilot that uses facial recognition alone to authorized payments with one merchant in Copenhagen. Biometrics Retailers Mobile payments Digital payments Denmark

Subscription Services Top Santa’s 2020 Gift List

PYMNTS

By all accounts, Cyber Monday was a great day for commerce in America. Prior to the all-day digital shopping festival, analysts had predicted it would surpass $9 billion. When the results were in and tabulated by Adobe, those expert predictions held, as Cyber Monday brought in $9.2 billion.

Study 166

One bank’s move to embrace transgender consumers

Payments Source

BMO Harris Bank in Chicago recently became the first financial institution to offer a Mastercard that allows transgender and nonbinary people to use their preferred names. Members of that community often experience disproportionate financial hardship, in part because of employment discrimination.

Top News In Payments: Goldman To Launch Robo Advisor; Regulators Want Monitoring Of Big Tech Data Use

PYMNTS

In today’s top news in payments, Goldman plans to launch a robo advisor for clients with lower investment capital than traditional customers, and Apple plans to offer 0 percent installment financing on iPhones bought with the Apple Card.

The plan to turn the car into a virtual ATM

Payments Source

A former derivatives trader who spent 14 months as finance chief at Toyota’s innovation hub launched a non-profit that aims to turn cars into rolling wallets able to autonomously make and receive payments in a virtual currency. Digital payments Blockchain

ATM 52

Samsung Execs Jailed In South Korea For Evidence Tampering

PYMNTS

A South Korean court slapped three Samsung Electronics executives with jail sentences Monday (Dec. 9) for evidence tampering during an accounting fraud investigation, Reuters reported.