Wed.Oct 02, 2019

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Banks are product not customer focused

Chris Skinner

I walked into a grocer’s store the other day. The store was resplendent with fruits of all colours and continents. There were red, yellow and green peppers; carrots, courgettes and cauliflowers; oranges, apples and bananas of both large and small; watermelons, honey melons and mangoes; green grapes, red grapes and … The post Banks are product not customer focused appeared first on Chris Skinner's blog.

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Varo’s de los Reyes on building inclusive user design

Bank Innovation

To Varo, a digital-only banking startup which has more than 750,000 users, an inclusive user experience is its passport to growth. Varo is looking to other digital-only financial players along with big-tech platforms like Google and Amazon for inspiration. The company’s chief design officer, August de los Reyes, was pulled from that ecosystem, with prior […].

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MoneyGram Expands Loyalty Program In Europe

PYMNTS

Money transfer company MoneyGram announced that it is expanding its loyalty program to customers in France, Italy, Germany and Spain. “We have seen a positive response and strong adoption rates from our loyalty program in the U.S., resulting in increased customer transaction frequency and retention rates,” Alex Holmes, MoneyGram chairman and CEO, said in a press release.

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With IBM, Bank of China takes aim at super apps

Bank Innovation

The advent of social payment platforms like Alipay and WeChat are causing ripple effects within China’s banking sector. In September, Bank of China launched an innovation lab through a contract with IBM to fend off competition from these platforms, which function as hubs for e-commerce, banking and social media. According to Likhit Wagle, general manager […].

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Uber Buys Dubai Ride-Hailing Unicorn Careem For $3.1B

PYMNTS

Uber coughed up over $3 billion to get its hands on Dubai’s ride-hailing startup Careem, the Financial Times reported on Wednesday (Oct. 2). Founded in 2012, the ride-hailing unicorn – which is valued at over $1 billion – was the premier tech startup in the Middle East and North Africa. Uber paid $3.1 billion to take ownership. The deal is expected to close in January of 2020.

Regional 188

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Truckers Put The Hammer Down Into A Digital Marketplace Future

PYMNTS

Trucking is a difficult and vital job. It’s not only the long, often-lonely hours, but the anxiety — as well as the lost time and money — that comes from inefficient dispatching and last-minute (perhaps unwanted) loads, among other points. Stress can run high for both drivers and trucking companies, especially those still stuck in the analog era, or those with digital capabilities that haven’t advanced in a decade or more.

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The real cost of recovery

Bank Innovation

There are few things more frustrating than being let down by the very technology in which we’ve invested to make our lives and our jobs easier. Financial services, telecommunications, manufacturing and energy lead the list of industries with a high ‘cost of recovery’ and ‘repetitional damage’ for every minute of IT downtime. This ‘cost of […].

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Why The Next Quarter is Important For Lenders

South State Correspondent

The last quarter in the year is typically a suboptimal time to generate commercial loans. Most bankers have met their annual goals factoring the existing pipeline of credits. Furthermore, banks that have not met their goals for the year are likely to price and structure more aggressively, thereby depressing profitable opportunities for more disciplined lenders.

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Olo Powers Restaurant Order-Ahead From Google Maps, Search, Assistant

PYMNTS

Olo has announced that it is integrating its rails platform with Google so that customers can order directly from restaurant brands across Google Search, Maps and Google Assistant. The integration allows Olo’s network of more than 70,000 restaurant brand locations to be enabled on Google’s platforms so that consumers can order directly on Google from Search and Maps.

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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How payments fraud is becoming more complex—and expensive

Payments Source

Recent reports that counterfeit card fraud is markedly down in the U.S. since the introduction of EMV chip cards in 2015 is fantastic news, except for retailers that also sell goods sells online. In that case fraud has merely moved from an in-store payment attempt to a card not present (CNP) one. For e-commerce only stores the rise in payments fraud attempts has been a deluge.

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Bitcoin Daily: Ripple Expands In Europe; Morningstar Makes Blockchain Plans For Debt Securities

PYMNTS

The co-founder of a cryptocurrency hash power broker has been arrested in Germany over charges in the United States that he is one of several hackers who stole millions of dollars. Hard Fork reported that Matjaz Skorjanc, the co-founder of NiceHash, was reportedly taken into custody on Monday (Sept. 30). He is accused of setting up and operating Darkode, a black marketplace that operated between 2008 and 2013, as well as creating and deploying Mariposa, one of the largest botnets.

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FedNow's the foundation for real-time payments for all users

Payments Source

The key is that FedNow will provide speed, equal access and an infrastructure that enables the private sector to build cross-platform solutions, says BillGo's Kelly Seidl.

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Bitcoin Daily: Tether Beats Out Bitcoin In Trading Volume; EOS Receives $24M Fine From SEC

PYMNTS

Believe it or not, bitcoin is no longer the most used cryptocurrency, with data from CoinMarketCap.com revealing that the token with the highest daily and monthly trading volume is Tether. While its market capitalization is more than 30 times smaller than bitcoin, Tether’s volume has consistently exceeded it since early August at about $21 billion per day.

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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The Right Time for Real Time

Jack Henry

Do you ever feel like you are caught up in a whirlwind? That happens every so often, when there is so much change that it is challenging to absorb it all. It is hard to know what is meaningful and attention-worthy, and how to distill the important nuggets into strategic decisions that best position you for the near term and beyond. The payments world is experiencing one of those whirlwind periods: fintech innovation, mega-mergers, ramped up competition from non-financial brands, and new payment

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Path To World Series Brings Changes To Online Gambling

PYMNTS

It’s not exactly high time for legal online gambling yet – that comes in early 2020, with the Super Bowl and then the NCAA college basketball tournament – but the betting season is certainly heating up on more ways than one. And that new fuel comes as the legal online and mobile gambling industry in the U.S. is still in the process of finding a firmer footing.

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Morning Brief 10.2.19: Amazon's grocery store chain gets closer to launch

Payments Source

The information you need to start your day, from PaymentsSource and around the web. Today: Amazon's supermarket takes shape; Payment companies push India on fraud prevention; NAB boosts digital receipts; Google Pay adds restaurant technology.

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Survey: Disney, Apple May Not Pose Big Risk To Netflix

PYMNTS

A new survey suggests that Netflix users won’t jettison the service when new offerings from Apple and Disney launch in the next few weeks, and if anything, users may add multiple services and spend less on traditional TV. CNBC is reporting on a survey by Piper Jaffray, which has a glowing forecast for the streaming service’s stock. The company said that concerns over competitors might not be as serious as initially thought. .

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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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Ripple welcomes third-party developers onto XRP platform

Payments Source

As cryptocurrency global payment options expand, Ripple wants to assure it stays at the forefront with its XRP token through the creation of a developer platform for third parties that will fuel new products using XRP.

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AP Innovations Begin Targeting Supplier Acceptance

PYMNTS

As payments giants like Visa and Mastercard shift the innovation spotlight onto B2B transactions, developers of new accounts payable solutions are ushering in a growing trend: designing payment tools not just for the payer, but for the B2B supplier as well. It’s a shift that may have risen out of the B2B payments industry’s commercial card conundrum.

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Could new late payment laws help the U.K.’s small businesses?

Payments Source

Amid the fallout from the catastrophic collapse of Carillion last year, the U.K. government has been getting tough on late payments.

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Order-Ahead Comes To Healthcare

PYMNTS

Getting to the finish line is one thing. But getting a good start is another matter entirely, and that holds true for the all-important issue of healthcare payments. Patients, hospitals and medical services providers that fail to get a good handle on costs, bills and payments at the start of the care process increase the risk that payments will go uncollected, among other problems.

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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

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Libra’s non-committal partners could leave a huge customer base on the table

Payments Source

Facebook is not the only global megabrand tied to the Libra cryptocurrency project, and with a steady drip of rumors about the partners bailing, pressure on Facebook is rising while partners weigh missing out on the initiative’s addressable market.

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Younger Travelers Take More Luxury Trips, But Have A Harder Time Paying

PYMNTS

The travel market is changing and companies are evolving to meet consumer expectations. Once upon a time, Airbnb meant renting a cheap room in a stranger’s apartment. With the introduction of its Luxe product earlier this year, Airbnb is now offering stays in Tuscan farmhouses and villas in Bali, a marked step up from couch-surfing. Travel companies are also placing more emphasis on experiences and adventure, which is intended to appeal to millennials who prefer experiences over things.

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FleetCor buys Travelliance to boost non-fuel card business

Payments Source

Fleet and fuel card company FleetCor is adding to its business lines, a strategy that includes an acquisition of Travelliance that will open a lane into airline lodging program management.

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Taking Stock Of Libra’s Vital Signs

PYMNTS

With the recent news that some of Libra’s backers are, at least for now, shying from vocal support for the Facebook cryptocurrency project, it’s worth taking stock of Libra’s vital signs. The patient may not be dead, but the breathing is getting a bit labored. Stepping back a bit, headlines on Wednesday (Oct. 2) seem to imply that all proceeds apace.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.