Changing the bank means changing the customer
Chris Skinner
AUGUST 26, 2018
I was having a debate about innovation with a friend. They said that most of what banks were calling innovation is actually business optimisation or, as I call it, incremental improvements. Incremental improvements are doing existing processes cheaper and faster, more effectively and more efficiently, with change. Easy areas to … The post Changing the bank means changing the customer appeared first on Chris Skinner's blog.
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