Chris Skinner

SEPTEMBER 2, 2018

There’s been an interesting but hidden trend taking place. It started in China with Tencent and Alipay and has now gone global. The phenomenon is called QR codes. QR, or Quick Response if you prefer the longer form, is a code that originated in Japan in the 1990s, and has … The post Will QR codes wipe out cash and cards? appeared first on Chris Skinner's blog.

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Cards Trends Digital Banking Fintech 370

The Financial Brand

SEPTEMBER 2, 2018

UK regulations now require banks to publicly disclose where they rank in an official survey that rates their service experience — good, bad or ugly. The post Shame or Fame: Regulator Says Banks Must Post Negative Consumer Ratings appeared first on The Financial Brand.

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Regulation Survey Branding Customer Experience 14

Chris Skinner

SEPTEMBER 2, 2018

Things we’re reading today include … Monzo top and TSB crashes to the bottom of our customer service poll Banks consider ‘early warning system’ to fight misconduct Women still hold tiny minority of senior roles in financial services HSBC plans digital bank to counter online rivals Our financial system only … The post Things worth reading: 3rd September 2018 appeared first on Chris Skinner's blog.

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System Digital Banking Online 164