South State Correspondent

FEBRUARY 3, 2025

Take a second to think about how much of your operating, sales and marketing effort is spent acquiring new customers versus growing your existing customers. If you are like most banks, 80% of your effort is not directed at increasing product usage. This could be a problem because when you look at conversion rates for bank products, the highest are in those loyal customers that already use a product they just dont use the product to its fullest extent.

Marketing 195

Marketing Resources Data Marketing Strategies 195

Payments Dive

FEBRUARY 3, 2025

The findings of a J.D. Power survey indicate that merchants are passing the cost of swipe fees onto customers, even though they’re lowering consumer satisfaction with the transaction.

Cards 432

Cards Survey 432

American Banker

FEBRUARY 3, 2025

Christiana Riley, regional head of Banco Santander's North America region, has succeeded Tim Wennes as CEO of Santander U.S.

Regional 81

Regional America Industry 81

Payments Dive

FEBRUARY 3, 2025

The network titan is pursuing account-to-account payment services as a way to expand beyond its card-based dominance in the market.

Payments 243

Payments Cards Marketing 243

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Groups

American Banker

FEBRUARY 3, 2025

The Faiirfax, Virginia-based MainStreet Bancshares is pivoting to the niche business as a means to boost its Avenu banking-as-a-service platform, which has failed to hit deposit and revenue targets.

Virginia 80

Virginia Community Bank Community 80

American Banker

FEBRUARY 3, 2025

Nine bank branches, many belonging to top U.S. banks, were affected by the recent Los Angeles wildfires.

Los Angeles 79

Los Angeles 79

Payments Dive

FEBRUARY 3, 2025

In a tie-up with the musical artist for her eighth studio album, the card network rolled out a new ad during the Grammy Awards on Sunday.

Cards 195

Cards 195

American Banker

FEBRUARY 3, 2025

The partnership with Visa Direct sets X Money up with infrastructure to be a global payments powerhouse, but getting consumers to actually use it will be an even bigger challenge.

Payments 72

Payments 72

Payments Dive

FEBRUARY 3, 2025

It’s important to prioritize enabling stable revenue and solid profitability given the macroeconomic volatility in the African markets where Flutterwave operates, CFO Mitesh Popat said.

Operations 195

Operations Marketing 195

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

American Banker

FEBRUARY 3, 2025

A former senior advisor at the Federal Reserve Board was arrested and charged with economic espionage for conspiring to steal trade secrets and selling them to China for $450,000.

Policies 65

Policies 65

The Paypers

FEBRUARY 3, 2025

Argentina has implemented new procedures to guide law enforcement in handling digital assets involved in criminal activity.

45

45

American Banker

FEBRUARY 3, 2025

The devastation of communities across Southern California will, inevitably, cause tremendous stress on the banks that serve them. This should be a wake-up call for regulators to take climate risk more seriously.

California 60

California Community Regulation Policies 60

The Paypers

FEBRUARY 3, 2025

Brava , a UK-based fintech startup, has launched a platform designed to facilitate institutional investment in the stablecoin market.

Fintech 41

Fintech System Management Marketing 41

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

American Banker

FEBRUARY 3, 2025

The Bank of America branch in Altadena burned down last month. Now the bank must determine whether customers' prized possessions survived.

California 41

California America 41

The Paypers

FEBRUARY 3, 2025

Halan Microfinance Bank , an Egyptian fintech provider, has announced the expansion of its operations in Pakistan, marking a step in its evolution journey.

Operations 41

Operations Fintech 41

American Banker

FEBRUARY 3, 2025

The cybersecurity job market is growing fast, but aspiring professionals face barriers to entry, from experience requirements to employer demands.

Marketing 41

Marketing Cyber Security Management Security 41

The Paypers

FEBRUARY 3, 2025

Pakistan-based financial platform ABHI and Pakistan-based insurtech TPL have completed the acquisition of FINCA Microfinance Bank.

36

36

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Capital

American Banker

FEBRUARY 3, 2025

The wholesale and non qm lender said it's placed Serene Vernon on administrative leave and elevated capital markets officer John Hamel to the role of president.

Capital 36

Capital Marketing 36

The Paypers

FEBRUARY 3, 2025

UPM expands its partnership with Tietoevry for five more years to provide next-gen application services driven by data and AI.

Data 36

Data 36

American Banker

FEBRUARY 3, 2025

An IT problem at the bank left thousands of customers locked out of their accounts for several days.

Technology 31

Technology Payments 31

The Paypers

FEBRUARY 3, 2025

Porter Airlines , BMO Financial Group (Bank of Montreal), and card scheme Mastercard have joined a strategic partnership to launch a new travel credit card in the spring of 2025.

Cards 36

Cards Groups 36

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Abrigo

FEBRUARY 3, 2025

How interest rates have influenced deal structures & valuation Recent moves by the Fed to decrease interest rates have provided some relief from the larger fair value discounts of recent years, potentially giving a boost to more merger activity. Key topics covered in this post: How higher rates and credit risk have affected M&A The impact on fair value of loan portfolios How rates are affecting core deposit premiums When to update fair value marks Higher interest rates and credit risk af

Analysis 221

Analysis Marketing Trends Strategy 221

The Paypers

FEBRUARY 3, 2025

Float , an Africa-based credit card-linked instalment platform, has entered into a collaboration with Peach Payments , an online payment solutions provider.

Payments 36

Payments Cards Online 36

American Banker

FEBRUARY 3, 2025

Treasury Secretary Scott Bessent, who was named to be acting director of the Consumer Financial Protection Bureau, has told the agency's staff to put a halt to all rules and enforcement actions.

Policies 60

Policies Compliance Regulation 60

The Paypers

FEBRUARY 3, 2025

The Philippine Crop Insurance Corp. (PCIC) has teamed up with GCash , an e-wallet platform, to augment indemnity payments to insured farmers in the region.

Regional 36

Regional Payments 36

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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