Fri.Aug 30, 2019

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eGain Solve Suite

Payments Dive

Customer journeys can take different turns we make getting to their destinations easy! Design and deliver memorable customer journeys with a knowledge-powered omnichannel customer engagement hub.

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Where Top US Banks Are Betting On Fintech

Chris Skinner

After yesterday’s article about how backward America is, in terms of payments, there’s a useful article talking about how they’re trying to rectify this. Bearing in mind that the big American banks are all spending $10 billion plus each on technology, they should be updating, and CB Insights latest installment looks … The post Where Top US Banks Are Betting On Fintech appeared first on Chris Skinner's blog.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

Payments Dive

If Artificial Intelligence (AI) for the overall business is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!

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Vietnam: The Next Payments And Commerce Frontier

PYMNTS

Here’s a thought as the unofficial end of summer draws near and a new decade looms: Pay more attention to Vietnam. No doubt you already are, but maybe pay even more attention, especially to get a better sense of how digital and mobile payment and commerce trends are playing out in one of the fastest-growing economies in the world. In a new PYMNTS interview with Karen Webster, Ryan Frere, the vice president of global payments at Flywire , made one of the latest cases we’ve heard about why Vietnam

Payments 192
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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Designing and Delivering Customer Journeys: 10 Steps to Delight

Payments Dive

Based on our experience in enabling smart, connected, multichannel journeys for leading enterprises around the world, we have identified 10 steps for success.

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More Trending

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Virgin Mobile trusts eGain

Payments Dive

eGain Knowledge+AI reduces unnecessary handset exchanges and saves millions of pounds

Mobile 259
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Bitcoin Daily: Hedgefund Billionaire Plans $1B Crypto Venture; Baton Gets Series A Funding

PYMNTS

Elwood Asset Management — owned by British billionaire and Brevan Howard Founder Alan Howard — is planning a $1 billion venture into the crypto hedge fund space. The asset manager is developing a platform that would tailor portfolios of cryptocurrency funds for institutional investors, the Financial Times reported on Aug. 30. Howard is launching a $1 billion endeavor for specially-designed cryptocurrency hedge fund portfolios.

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Weekly Wrap: Challengers court US customers as PNC launches in-house startup

Bank Innovation

Welcome to the latest episode of our weekly wrap video series, for the week ending August 30, 2019. In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, discusses the following news developments: How challenger banks based outside of the U.S. are marketing to U.S. customers; PNC Bank’s approach to innovation through the launch of […].

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Thailand Integrates IBM’s TradeLens To Streamline Shipment Tracking

PYMNTS

A blockchain logistics project by IBM and Maersk is being utilized by Thailand to improve its shipment tracking procedures, Cointelegraph reported on Friday (Aug. 30). Thailand’s Customs Department is implementing IBM’s Tradelens blockchain as an improved solution to keeping on top of shipping that happens in Thai ports. IBM’s TradeLens , a partnership with transport giant Moller-Maerska, is a blockchain logistics system that will digitize shipping processes that were down on paper.

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Crypto exchange Binance says it’ll handle regulators better than Libra

Payments Source

One of the world’s largest cryptocurrency exchanges said it has learned a valuable lesson from the push back on Facebook Inc.’s Libra and will take a different approach as it works on a rival project.

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State Banks To Merge In India As Economy Sees Six-Year Low

PYMNTS

India’s Prime Minister Narendra Modi is merging state banks as the country looks for ways to offset a slowdown of the economy, Financial Times reported on Friday (Aug. 30). Ten banks will be consolidated, Finance Minister Nirmala Sitharaman told the outlet – including the country’s second-largest state lender, Punjab National Bank. As an attempt to facilitate credit, India will split Punjab into four entities.

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PNC goes live on RippleNet

Payments Source

PNC has gone live on RippleNet, giving the blockchain company a major win in its effort to build a real-time cross-border payments network that includes large U.S. banks.

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FedEx’s Latest Latin America Logistics Push 

PYMNTS

FedEx said this week that it would acquire Cargex, an international freight forwarding company, and Agencias de Aduanas Aduanamos S.A. Nivel 2, a customs brokerage company and Cargex affiliate. The moves are designed to further last-mile operations in Latin America. Headquartered in Bogotá, Colombia, Cargex has operations in Bogotá, Medellin, Cartagena, Buenaventura and Santa Marta.

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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All About Diversification

BankBazaar

Diversifying your investments is important to help reduce the risks faced by your portfolio. Therefore, it is critical that you understand the concept of diversification before acting on it. Every financial expert says diversification reduces risk. But, not many understand what diversification is. One definition of diversification goes like this: A portfolio strategy designed to reduce exposure to risk by combining a variety of Investments , which are not likely to move in the same direction at

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International Banks In UK Plan For No-Deal Brexit

PYMNTS

International financial institutions in the U.K. are getting ready for changes as it becomes more likely there will be a no-deal Brexit in October, Bloomberg reported on Friday (Aug. 30). Among the banks formulating action plans are JPMorgan Chase & Co., Nomura Holdings Inc. and Wells Fargo & Co. They are anticipating a messy withdrawal from the European Union that could stifle entry into some markets and access to some talent.

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Morning Brief 8.30.19: Paytm plots move into mobile health care payments

Payments Source

The information you need to start your day, from PaymentsSource and around the Web. Today: Paytm targets health care; Revolut collaborates for Amazon fire fundraise payments; Mobile money in Nigeria; PNC launches on RippleNet.

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DTC Shoe Company Atoms Gets $8.1M In Series A Round

PYMNTS

Direct-to-consumer ( DTC ) shoe brand Atoms, which offers sizes in quarters instead of halves, and also lets customers buy different sizes for each foot, has raised $8.1 million in a Series A funding round, according to a report. The company will use the money to continue investing in its shoes and to grow its marketing and retail presence. The company sells directly through its website.

Company 101
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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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Prompt notification would ease pain of data breaches: Survey

Payments Source

At the same time, consumers hold banks to tougher disclosure standards than government agencies, health care organizations and retailers, according to Experian.

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PayActiv Deploys Fiserv Tech To Move Employee Wages

PYMNTS

PayActiv is collaborating with Fiserv to streamline workers’ access to their wages, the companies said this week. In an announcement this week, Fiserv said its collaboration with employee financial wellness solution provider PayActiv will enable the latter to more efficiently connect its employee users to their earned wages. PayActiv’s existing offering includes enabling professionals to access up to half of their earned paycheck before payday in an effort to alleviate cash flow stre

Meeting 101
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Designing and Delivering Customer Journeys: 10 Steps to Delight

ATM Marketplace

Based on our experience in enabling smart, connected, multichannel journeys for leading enterprises around the world, we have identified 10 steps for success.

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Top News In Payments: Amadeus Teams With Visa’s CyberSource; CitiConnect Processes Over 157M API Calls

PYMNTS

Today in the payments news roundup, travel technology firm Amadeus is teaming with Visa’s CyberSource to bolster anti-fraud measures for the industry. Also, Netflix turned 22 on Thursday (Aug. 29). And Citi ’s application programming interfaces (APIs) for corporate treasury have processed more than $26 billion for enterprise clients. Citi Banks On API Calls To Make Treasury Ops Real Time.

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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

ATM Marketplace

If Artificial Intelligence (AI) for the overall business is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!

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Citi Banks On API Calls To Make Treasury Ops Real Time

PYMNTS

Less than three years after the November 2016 launch of application programming interfaces (APIs) through CitiConnect , Citi said this month that its corporate treasury APIs and platforms have processed more than $26 billion for enterprise clients. The CitiConnect platform has processed more than 157 million API calls since its launch, and the APIs focused on a range of treasury services integrated directly with 55 corporate clients’ enterprise resource planning platforms.

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eGain Solve Suite

ATM Marketplace

Customer journeys can take different turns we make getting to their destinations easy! Design and deliver memorable customer journeys with a knowledge-powered omnichannel customer engagement hub.

54
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Home Maintenance Gets Its On-Demand, Uber-Like Upgrade

PYMNTS

In San Francisco for business, Doug Schaedler was about to bite into a steak when his wife called from Tampa with a household emergency. The family’s air conditioner had conked out. It was a Friday afternoon, and a full weekend without cooled air was certainly not in the cards for her, their three kids and trio of dogs — not in Florida. Schaedler floated the possibility that maybe she could locate someone to fix the broken and vital machine.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.