Thu.Feb 07, 2019

EQ Bank, Canada: a customer-obsessed bank

Chris Skinner

A few years ago, I was invited to talk with Equitable Bank in Canada about digital banking. Since then, they’ve launched their digital bank called EQ Bank.

Why Airlines Need To Get Their Wheels Up On Alt Payments


Time is up. That — according to CEO Kristian Gjerding of CellPoint Mobile and CEO Ralph Kaiser of Universal Air Travel Plan (UATP) — is the reality that airlines and other travel vertical players must wrap their minds around when it comes to thinking beyond card payments from leisure customers.

Things worth reading: 8th February 2019

Chris Skinner


Why Smart Pet Toy Startups Are Adopting Subscriptions


Entrepreneurs can sometimes find inspiration for their next projects from their pets. The founder of Internet of Things (IoT)-based pet subscription service PupPod was inspired to start his company after observing his dog. “He

Technology is solving the retirement wealth decumulation challenge

Insights on Business

Every retiree deserves access to the life they’ve worked so hard for their entire adult lives, but poor financial planning often means that they fall short.

Whitepages Pro On PSD2’s Roadmap To September


September approaches, of course (as it always does) – but this time, with a red-letter day on the 13 th as PSD2 takes effect. As readers of these digital pages know, the European Union directive mandates that bank customers can use third-party providers for financial services.

Which Bank Brands Were All the Buzz in 2018?

Bank Innovation

JPMorgan Chase had the highest "buzz ranking" among banks in 2018, according to YouGov's Brand Index, an annual poll measuring which brands are considered the best by consumers.

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PayPal Widens Lead Over Other Financial Firms for Most Popular App, Report Finds

Bank Innovation

According to software firm Okta’s 2019 Businesses @ Work report released today, PayPal widened the gap between itself and other financial companies last year as the most popular banking and personal finance app.

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Barclays Invests $12.9M In Loyalty Startup Bink


British financial institution Barclays has invested $12.9 million in Bink, a startup that lets customers store and view all their loyalty cards on a phone, and also links payment cards to get points and rewards automatically, according to reports.

FSS ATM Monitor - Proactively Deliver An Assured Service Experience

Mobile Payments Today

Proactively Deliver An Assured Service Experience

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The Compliance Beast Of Food Retail Supply Chains


Tightening regulations have introduced loftier compliance burdens to global supply chains, made even more complex and challenging as companies do business with thousands of vendors across borders.

Wells Fargo’s Mobile and Online Banking Outage Affecting Customers Nationwide

Bank Innovation

Wells Fargo customers nationwide are experiencing technical difficulty accessing the San Francisco-based bank’s online and mobile banking services. As of noon today, Wells Fargo’s home page said only the following under a banner alert announcing technical difficulties: “We're experiencing a systems issue that is causing intermittent outages, and we're working to restore services as soon […].

Car Tech Startup Aurora Snags $530M From Amazon, Others


Aurora, a self-driving car technology company, has raised upwards of $530 million in a series B financing round led by Sequoia Capital, with a large investment from Amazon and T. Rowe Price Associates, according to reports.

BB&T-SunTrust Faces Daunting Tech Integration After $66 Billion Merger

Bank Innovation

BB&T will inherit SunTrust Bank’s expansive technology as a result of its $28.2 billion all-stock acquisition of the bank. But the real negotiation between the two banks is still to come. That negotiation will center on which bank’s tech stack will reign supreme at the combined financial institution. “BB&T BB&T has a great digital offering, but […].

Merchants And Innovators Fight Friction — But Sometimes It Wins


Reducing friction is among the top goals of the digital era. Sometimes, real-life payments hassles encourage entrepreneurial action to fix a global problem. Other times, innovators combine cutting-edge technologies in an attempt to bring more security and seamlessness to the healthcare space.

Why Are So Many Fintechs Launching Debit Cards?

CB Insights

One of the hottest trends in fintech today is the rise of add-on digital banking products like mobile checking accounts and debit cards. From Square to Venmo, a host of fintechs are creating products that let consumers spend money directly out of digital accounts using a physical card. While debit cards increase stickiness and entice customers to hold money in the account, the real reason startups are launching debit products is to add a new revenue stream, leveraging the Durbin Amendment.

NAB CEO, Chairman To Step Down Amid Performance Criticism


National Australia Bank chief executive Andrew Thorburn and chairman Ken Henry are leaving amid criticism of their leadership at the bank.

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Open banking – Keep calm and saddle up for a five year run

Daily Fintech

Image Source. A year on – and that’s a big milestone for many. But in the legacy banking world, nothing gets done in a year. And it’s not surprising that open banking has been more of an introvert than we expected.

Coupa Eyes Fraud, Compliance In Spend Management Updates


Corporate expense management solution provider Coupa has updated its platform with new features targeting compliance and fraud prevention. The company issued a press release Wednesday (Feb.

Step On The Gas: 50+ Companies Working In Trucking Tech

CB Insights

A growing number of startups are looking to revolutionize the trucking space, a $700B industry that’s plagued with inefficiencies. As driver shortages persist and consumers demand faster delivery speeds, trucking companies are facing rising costs that continue to pressure their bottom lines.

Digital Convenience Is Front And Center In Chipotle’s Q4 Push


Amid a push to make its restaurants more accessible to customers with digital technology, Chipotle Mexican Grill reported better-than-expected earnings results for the fourth quarter. The quick-service restaurant (QSR) chain reported sales of $1.23 billion and earnings of $1.72

Cyber Risk Insurance translates Nerd-Speak to Boardroom-Speak

Daily Fintech

Reposted, as it is Chinese New Year for Zarc Gin, our regular Insurtech Expert based in China. Why do Banks exist? That is not some deep, philosophical question about the role of money in society. Banks exist to protect your assets from thieves.

Lloyds Launches Open Banking App Feature


Lloyds Bank, a British financial institution, has released a new feature to its banking app that will allow customers to see their accounts from other banks together on one screen, according to reports.

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EBANX now listed as a payment provider for Shopify

The Paypers

(The Paypers) EBANX , a Brazil-based fintech company, has announced that it has been listed as a payment provider for Shopify

Yum And Its Pizza Hut, Taco Bell And KFC Brands Push Forward with QSR Tech


Delivery, kiosks and other digital efforts are taking more prominent roles at Yum! Brands , moves that serve as a good reflection of overall trends in the quick service restaurant (QSR) space.

Amazon Inspires Retailers To Reinvent Their Loyalty Programs

CB Insights

Loyalty programs are rising in popularity. A couple months ago, ride-hailing giants Uber and Lyft simultaneously announced the launch of their loyalty programs — moves aimed at capturing loyal users ahead of their competing IPOs. Last December, athleisure retailer Lululemon announced that it would expand its fee-based loyalty program trial to new markets. Want the full expert post? Become a CB Insights customer. If you’re already a customer, login here.

Foot Locker Invests $100M In Online Sneaker Reseller Platform


Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports.

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How BMO delivers on the details of digital banking

ATM Marketplace

As director of technology at BMO, Kader Sakkaria asks himself two questions almost daily: "How do we create a better customer experience?"; and "How do we deliver it more securely?" At the Bank Customer Experience Summit last fall, he spoke withTim Tang, director of enterprise solutions at Hughes, about the ways BMO addresses these questions

Tax Reform Shows Early Signs Of SMB Bank Lending Impact


tax reform led to much chatter and some confusion about exactly how changes would impact the nation’s small businesses (SMBs). Last month, the U.S.

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RBI to regulate payment gateway providers

The Paypers

(The Paypers) Reserve Bank of India (RBI) has announced that it will regulate payment gateway service providers and payment aggregators

Pakistan Central Bank Warns PayPal Absence A ‘Major Concern’


A new report from the State Bank of Pakistan says a lack of electronic payment services like PayPal in the country has led the nation to lose out on as much as $2 billion in payments related to the information and communication technology sector. Reports in the Express Tribune on Wednesday (Feb.

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Digital arms race key driver in BB&T-SunTrust deal


The merged bank would set up an innovation and technology center in Charlotte as part of its bid to compete better against the largest institutions and fintech startups. Core conversions Core systems Digital banking Mobile banking Mobile wallets M&A Integrations Kelly King BB&T SunTrust

Zoovu Raises $14M To Expand Use Of AI Digital Sales Assistants


Zoovu, a company that provides artificial intelligence (AI)-powered digital assistants in a software-as-a-service suite for brands, has raised $14 million in a series B financing round, according to reports.

CFPB Proposal Would Gut Payday Loan Rule

New York's State of Mind

Good morning Folks. I’m sure that consumer activists all across the country are fired up this morning as they peruse the CFPB’s proposed regulation eliminating key provisions of the payday lending law originally promulgated in the final days of the reign of the former benign dictator of consumer finance Richard Cordray. In 2017 the regulation […]. New York State Regulatory CCAR CFPB payday lending title insurance

Amazon Supports Facial Recognition Tech Legislation


Amazon supports a national legislative framework for the use of facial recognition that “protects civil rights and ensures that governments are transparent in their use” of the technology.

Exponential Change Is Driving Disruption

Jim Harris Innovation

Does Your Tech Infrastructure Support Agility, Flexibility and Pivoting? Exponential price/performance improvements in technology are driving disruption because they enable new ways of adding value for customers and new business models.

Kroger Expands Home Chef Meal Kit Offerings To New Stores


Kroger has announced that Home Chef meal kits will now be available in 500 additional Kroger stores across the country.