Wed.Apr 17, 2019

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Things worth reading: 18th April 2019

Chris Skinner

Things we’re reading today include … Deutsche Bank faces action over $20bn Russian money-laundering scheme FCA must adapt to changing technology to regulate City, says chief Mark Carney tells global banks they cannot ignore climate change dangers Half of England is owned by less than 1% of the population Why … The post Things worth reading: 18th April 2019 appeared first on Chris Skinner's blog.

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Bank Customer Experience Awards competition now open

Payments Dive

The annual awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

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U.S. Bank Reaching Beyond Branches as 71% of Active Customers Are Now Digital

Bank Innovation

Coming off the launch of a revamped mobile app and the hiring of the bank's first chief digital officer, U.S. Bank executives, during the first-quarter earnings call today, outlined a strategy to extend relationships with customers outside the Minneapolis-based bank's physical footprint. "Digital engagement with our customers is growing," Andy Cecere, chairman, president and CEO […].

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How 5G Could Be Rocket Fuel To Retail

PYMNTS

The race to 5G retail is on. The new, faster mobile network technology is a big part of the plans for many commerce and payments operators, even though specific use cases have been only slowly emerging as the technology and the devices to support it are deployed. Recent news out of Asia serves as solid foreshadowing of how 5G could enhance retail in the coming few years.

Retail 199
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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS. The results came from a report released on Tuesday, titled “The 2019 Performance Against Customer Expectations,” which asked […].

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FSS Payment Gateway Trends – 2018

Payments Dive

FSS Payment Gateway maintained a strong growth trajectory in 2018, processing 790M transactions amounting to USD 18B in value.

Trends 191
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U.K. Bank NatWest Introduces Biometric Payments

PYMNTS

U.K. bank NatWest has announced a biometric payment technology for its commercial and business customers. The new development will allow for customers to make payments through an app using Apple’s FaceID or TouchID, CNBC reported. Once a device is registered, a customer can set up the biometric authentication, which will require a six-digit code. The new technology will be introduced to iOS users first, and then on Android and other systems in the latter part of the year.

Payments 139
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Dependable delivery, without the digital drama

Bobsguide

In an era of digital transformation - not to mention a lot of economic and regulatory change - things are moving quickly. For many financial services organizations this means unprecedented pressure to innovate to remain relevant and competitive. And the results are starting to show: in.

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iPhone Q1 Shipments Come In Under Estimates

PYMNTS

Apple’s Q1 iPhone shipments were estimated to be between 40 million and 45 million units, but they came in under that, according to reports. The shipments totaled between 37 million and 42 million units. The estimate miscalculation was blamed on tepid demand for the company’s iPhone XS and XR devices. Apple’s Q2 shipments are also expected to be down, at between 28 and 33 million units, which is down between 21 and 24 percent on the quarter.

Apple 136
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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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5 threats that keep fintech execs up at night

Payments Source

CV Systems’ COO Randy Schmidt, BHMI Chairman Jack Baldwin and Mickey Goldwasser, vice president of Payrailz, discuss challenges and opportunities, for faster payments, back office gaps, and cross-industry cooperation.

Fintech 153
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Returnly Raises $19M To Help Retailers Handle Returns

PYMNTS

Returnly , the post-purchase payments company, announced on Tuesday (April 17) that it has raised $19 million in venture funding. In a press release , the company said the Series B round of funding was led by Craft Ventures, the venture capital fund co-founded by serial entrepreneur David Sacks. Affirm and existing investors also participated in the round of funding.

Retail 134
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Stripe buys Touchtech to gain an edge for European security rules

Payments Source

Stripe has updated its products and made an acquisition to prep for new security standards it says will impact more than 300 million people, potentially giving Stripe the same kind of influence over European merchant technology that it enjoys in the U.S.

Security 109
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Uber Eats Now Supports Apple Pay

PYMNTS

Uber announced on Wednesday (April 17) that it is adding Apple Pay to its popular Uber Eats app, according to reports. Customers who want to use the payment option can now either do so using the Face ID or Touch ID option inside the Uber Eats app. Apple Pay has previously been a payment option for the Uber ride-hailing app, but the addition to the food app is new.

Apple 128
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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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To energize innovation in financial services, take it outside

Insights on Business

Financial companies have always been innovators. But in this age of digital transformation, innovation in financial services is more important than ever to stay competitive. Innovation processes, traditionally limited to product development, are now spreading throughout the entire organization. Many companies, however, are not yet well-positioned to reap the benefits.

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Alibaba Presses The Gas Pedal On Connected Car Apps

PYMNTS

Even in the glory days of manual transmissions and leaded gasoline, driving was never just about driving, about getting from one point to another. Driving was about freedom, ego, escape and emotion. Now, at the dawn of the connected vehicle age, China-based Alibaba is showing what driving will mean in the 21st century. At the Shanghai Auto Show earlier this week, the eCommerce operator and digital payments provider reportedly said it is “developing apps for connected cars that will let drivers

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Oh, the Humanity! Keeping Your Personal Touch While the Industry Goes Digital

Jack Henry

In the middle of his emotional description of the horrific Hindenburg disaster , American radio journalist Herb Morrison blurted out, “Oh, the humanity!” That phrase has since become a meme used to caricature highly emotional responses to not-all-that-tragic events. During conversations with my software company peeps, I frequently refer to the humanities degree hanging on my wall to alert them to my lack of technical training.

Industry 106
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Facebook Is Developing A Voice Assistant To Compete With Google, Amazon

PYMNTS

Social media giant Facebook is developing an artificial intelligence (AI)-powered voice assistant in the vein of Amazon’s Alexa or Apple’s Siri, according to reports. The company has apparently been working on the assistant since the beginning of 2018, and it’s being developed by Facebook’s augmented and virtual reality division, which works on the company’s hardware, like the VR Oculus peripherals.

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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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'IoT for authentication' can trade too much danger for convenience

Payments Source

When deploying connected devices, firms much balance the mix of innovation and security, writes Pip Courcoux, sales and product manager for CLIQ Systems at Abloy UK.

Security 109
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International Train Service Eurostar Adds Google Pay Support

PYMNTS

High-speed rail service Eurostar is adding Google Pay support to its service in an effort to reduce the usage of paper tickets, according to reports. With the Google Pay tickets feature, customers using Google Pay on an Android 5.1 or higher can save a ticket directly to their Google Pay account from inside the Eurostar app. Riders can use the mobile ticket to head directly to departure stations instead of having to print out a physical ticket.

Training 116
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Citcon raises $5 million, adds new director

Payments Source

Cross-border QR code mobile payments processor, Citcon, has completed a Series B funding round that included a $5 million strategic investment from East West Bank. Citcon will also be adding Catherine Zhou, executive vice president and head of consumer banking and digital banking at East West Bank, to its board of directors.

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Payfone Nabs $24M In Funding; Partners With TransUnion

PYMNTS

Payfone announced that it has secured a $24 million funding round, led by TransUnion. The funding also included participation from existing investors Synchrony, MassMutual Ventures, Massachusetts Mutual Life Insurance Company and Wellington Management. TransUnion and Payfone have also formed a strategic partnership that will leverage their missions and capabilities.

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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

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Transforming transaction data management: 3 considerations for financial institutions as global trade reporting requirements intensify

Bobsguide

Trying to collate everything manually, when detail exists in different formats across numerous data silos, is no longer sustainable. In any case, many firms lack the budgets to keep investing in new IT projects each time demands change or a new standard is issued. There must be a more sustainable.

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OTT Pay Teams With Canada’s Wonderland; Citcon Raises $5M In Series B Funding

PYMNTS

Welcome to The Axis, your late look at payments news from around the world. Coverage includes OTT Pay ’s tie-up with Canada ‘s Wonderland to offer new mobile payment options. Citcon reportedly notched $5 million in Series B funding, Credit Suisse customers in Switzerland will be able to make payments through Samsung Pay and the use of mobile payments is growing in South Korea.

Samsung 115
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CFPB Issues 2018 Consumer Response Annual Report

CFPB Monitor

The CFPB has issued its Consumer Response Annual Report , which analyzes the approximately 329,800 complaints received by the CFPB between January 1 and December 31, 2018. The Report details the trends in consumer complaints across various categories and provides information about the CFPB’s process for handling complaints. Of the 329,800 complaints received in 2018, the CFPB sent approximately 80% of the complaints to companies for review and response, referred 14% to other regulatory agencies

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P2P Chinese Lender Dianrong Seeks $100M Amid Regulations

PYMNTS

Chinese peer-to-peer (P2P) lender Dianrong wants to raise $100 million in an attempt to outlast a regulatory squeeze on the industry in the country, according to a report in the Financial Times. The company has had to cut about 2,000 jobs – about a third of its workforce – and wants to raise funds from new investors as well as shareholders. These include the Asian private equity arm of Standard Chartered , Japanese financial services group ORIX and Singapore-based GIC.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.