The airline successfully incorporated PCI Pal Digital with its booking systems across the enterprise, taking the payment process out of scope to deliver PCI DSS compliance within all territories.
Virgin Atlantic’s decision to update its existing PCI compliant payment handling system, and the selection of PCI Pal Digital was driven by changing consumer habits during the pandemic. This saw its global customers adopt a broader range of digital payment methods including web, email, mobile, social media, chat, and messaging services.
Genesys, the airline’s Contact-centre-as-a-service (CCaS) technology partner, coordinated the integration of the payment security solution. PCI Pal has been a Genesys AppFoundry partner since 2019 and supports the company in delivering secure payment solutions to its enterprise customers across the world.
Virgin Atlantic’s officials explained that the implementation of PCI Pal Digital provides the reassurance that customer payments are handled in a secure and compliant manner, regardless of where customers are in the world, or whichever payment method they select.
According to PCI Pal’s representatives, they have secured the contract with Virgin Atlantic via their partner Genesys, in order to support the delivery of its global omnichannel payment strategy. The digital payment solution will enable the airline to take advantage of digital integration for both current and future PCI compliant payment methods.
PCI Pal is a provider of SaaS solutions that enable companies to take payments securely, adhere to strict industry governance, and remove their business from risks posed by non-compliance and data loss. Its solutions are integrated to, and resold by business communications vendors, as well as major payment service providers. The products can be used by any size organisation globally.
Its mission is to safeguard reputation and trust by providing customers with secure payment solutions for any business communications environment including voice, chat, social, email, and contact centre.
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