Mon.Feb 01, 2021

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4 Ways Chatbots Can Improve the Car Buying and Ownership Experience

Perficient

The use of chatbots is exploding across almost every consumer vertical. When done correctly, chatbots increase efficiency while also delivering better customer experiences. Even though nearly 70% of consumers prefer to use chatbots, many automotive companies aren’t yet embracing this technology. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges automotive companies and their customers face every day.

Strategy 409
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To boost performance, take care of people: Five ways to do it

Accenture

In my last blog post, I looked at findings from Accenture’s Care To Do Better research. Key finding: Organizations that adopt a high human touch can unlock 64 percent of their people’s potential and boost business performance. In other words, you need to focus on these six components: Emotional and mental health Physical health Relational…. The post To boost performance, take care of people: Five ways to do it appeared first on Accenture Banking Blog.

Strategy 311
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Oracle Cloud OM Business Rules – A Primer

Perficient

Oracle Cloud OM Business Rules are a great way to take the wheel and drive your business. They provide great flexibility and can help take the drudgery and human factors out of decision making. The best thing about them is that in most cases you don’t have to make modifications or create extensions to make things happen. There is flexibility right out of the box to address most business issues and practices.

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Why The Data Breach Decline Is Bad News For Businesses

PYMNTS

The Interstate Technology & Regulatory Council (ITRC) released new data on the state of cyberattacks and data breaches with some surprising news: data breaches were actually down in 2020 year-over-year. But the findings aren't necessarily cause for optimism, warns ITRC President and CEO Eva Velasquez. “While it is encouraging to see the number of data breaches, as well as the number of people impacted by them, decline, people should understand that this problem is not going away,” she said i

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Microsoft Teams Updates (February 2021)

Perficient

It’s February! With Valentines Day right around the corner, love is in the air, and Microsoft has so graciously given us a plethora of new features and functionality over the past month! What’s not to love about that!? In today’s blog, we’ll discuss some of the latest and greatest features around Teams collaboration, meetings, calling, and security/compliance!

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More Trending

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The Difference Between Making Versus Keeping Loans

South State Correspondent

One of the biggest mistakes that some bankers make is believing that banks are in the business of making loans. It is true that banks make loans, but originating a loan is unquestionably an unprofitable business. Banks earn an acceptable return on capital by keeping loans, not by making them.

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GM’s Electric Vehicle Makeover Reverberates Far Beyond Detroit

PYMNTS

Beneath a banner proclaiming “Zero Crashes, Zero Emissions, Zero Congestion,” General Motors’ CEO Mary Barra announced her company’s plan to produce 100 percent electric vehicles by 2035, the most sweeping overhaul of any major global automaker in the history of the industry. While the wisdom and strategy can be debated, there is no arguing the fact that GM’s decision to wean itself — and the world — off of fossil fuels will have tectonic effects that will be felt far beyond Detroit, and will ta

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7 Bank Marketing Tactics Proven to Increase Performance in A Pandemic

South State Correspondent

Community banks divide into two groups – those that have shifted their digital marketing to encompass the pandemic and those marketing as if it was business as usual. Do you know which type is by far the least common? That’s right, the first. Do you know which type is by far the most successful? Yep – the first. Why more banks are not adapting their marketing to show more empathy and education is a mystery.

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Italian Banking Association Embraces Need For Speed For Future Of Real-Time Payments

PYMNTS

To get a sense of the present state — and future — of instant payments, look to Italy. It has pulled ahead of its EU neighbors in developing real-time payments technology and in recruiting banks to adopt it. It’s a trend that has been encouraged by the Italian Banking Association, whose official role is to “represent, safeguard and promote the common and legitimate interests of its members, undertaking initiatives for the orderly, stable and efficient growth of the banking and financial sector i

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Blockchain can bridge borders for payments

Payments Source

Sending money should be simple, but fintechs can’t do it alone. By leveraging cutting-edge technology like blockchain, we can solve real problems in payments that impact everyone, everywhere, says Ripple's Vidya Mani.

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Simon Property Group, Wheels Up Get In On The SPAC Action

PYMNTS

New year – and on Wall Street, perhaps the same bubble forming. No, not GameStop. You’d be forgiven if the tug of war between hedge funds and retail investors – and the soaring and swooning over GameStop and Dogecoin – would be top of mind in anticipation of a bubble taking shape that will, at some point, see either deflation or a pop. Perhaps also turn your gaze to special purpose acquisition companies, more commonly known as SPACs.

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European banking trends for 2021: Top 4 in store for the industry

Bobsguide

To say that 2020 has been eventful would be an understatement. No one could have predicted how these past 12 months would pan out and how big an impact the pandemic would have on the global economy and the banking sector specifically. As such, several new banking trends have emerged as lenders.

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Payroll Considers Its Cash Flow Influence

PYMNTS

Data integration is climbing to the top of chief financial officers' priority lists. Automatically looping information across various financial platforms — including accounts payable (AP), accounts receivable (AR) and expenses — is critical to achieving a real-time view of cash positions and developing more accurate forecasts. When it comes to payroll, it may not seem that a steady, consistently timed outflow of cash to employees plays a prominent role in overall cash flow strategy.

Strategy 247
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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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Invisible payments bring visible benefits and risks

Payments Source

As merchants navigate a rapidly evolving market, invisible payments are becoming a crucial means of offering customers the seamless, simple, and streamlined experiences they crave, says Credorax's Igal Rotem.

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Taking The Swedish Approach To Instant Payments Ubiquity

PYMNTS

The global payments ecosystem is still in flux after a year of rapid changes caused by the pandemic, and instant payments are becoming more intriguing to consumers around the globe. One PYMNTS study found that 59 percent of United States consumers would use instant payments because of their convenience, for example. Roughly the same number would choose them for their primary virtue: speed.

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Call centers face bigger PCI risk as pandemic presses on

Payments Source

Call centers have long had issues around the security of accepting card payments verbally; companies like Semafone and DataDivider are working to keep those centers PCI-compliant as the pandemic compounds the problem.

Security 114
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Today In Payments Around The World: Singapore’s Grab Obtains $2 Billion Loan Facility; Turkey’s Getir Arrives In London

PYMNTS

In today’s top payments news around the world, Grab said it has closed on a loan facility, while Getir announced on social media that it has come to London. Plus, European Union legislators have told four tech companies that they are willing to delay a potential hearing past its initially scheduled date. Singapore’s Grab Gets $2 Billion Loan Facility Amid IPO Speculation.

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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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Market Commentary: Week of February 1, 2021

SWBC's LenderHub

Last Week: Last week began with Reddit’s WallStreetBets, and ended with Reddit’s WallStreetBets! The creators of the payment-for-order-flow mousetrap, Robinhood, probably never dreamed the army of young investors whose order flow they sold to make their money (for a long time not disclosing to its customers) and their $12 billion pre-IPO valuation would one day rise up and punch them in the snout.

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Citi: Accelerated Digital Migration Provides Insights Into B2B Behavior

PYMNTS

Let’s rewind to January 2020, a couple of months before the world was turned on its head. If at that time, someone would have asked Citi Managing Director and Global Head of Domestic Payments and Receivables Anupam Sinha how long it would take for corporate treasury organizations to fully embrace digital , he said his answer would likely have been something along the lines of, “Don’t hold your breath.”.

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Former chancellor George Osborne to become full-time banker

TheGuardian

Former Tory MP is dropping nearly all current jobs to work at investment bank Robey Warshaw George Osborne, the former chancellor who orchestrated the austerity drive after the financial crisis, is dropping his portfolio career to become a full-time banker. Osborne announced on Monday that he is giving up nearly all his current jobs to become a partner at the investment bank Robey Warshaw.

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How Integrations Help Firms Manage AR, AP Data

PYMNTS

Smooth accounts payable and receivable processes depend on the ability to easily access, manage and interpret payments data, but complex workflows and old-school tools can get in the way. Businesses receiving payments need to be able to match funds to the associated invoices or risk annoying clients with follow-up requests for money that has already been delivered.

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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

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Payments pioneer's vision: Use AI to link digital ID, banks

Payments Source

Will Graylin's new company OV Loop wants to use artificial intelligence — including the platform it just inherited with its PayFi acquisition — to connect digital ID to in-app payments, making it easier for banks to work with third-party wallets.

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Today In Retail: Amazon Grows Palm Biometrics In Washington State; Toyota, Lexus Take Control Of Online Buying Platforms

PYMNTS

In today’s top retail news, Amazon Go stores in Seattle are reportedly being equipped with Amazon One palm-reading scanners, while automotive brands are taking control of digital purchasing platforms. Plus, fashion-based small and medium-sized businesses (SMBs) are getting a new marketplace option. Amazon Expands Palm Biometrics In Seattle . Three additional Amazon Go stores in Seattle are reportedly being equipped with Amazon One palm-reading biometric scanners.

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Movers and shakers: Notable January hires in fintech and banking

BankInovation

Financial institutions saw a bit of an executive shuffle as the new year kicked off. TD launched a new bank business, and the former head of commercial bank was appointed to lead the new business; former Nasdaq CIO Anna Ewing was appointed to a fintech board, and there are new C-level executives at Synchrony and […].

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Amazon Expands Palm Biometrics In Seattle 

PYMNTS

Three more Amazon Go stores in Seattle are being equipped with Amazon One palm-reading biometric identification scanners, Geekwire reported on Monday (Feb. 1). The eCommerce giant is adding the palm scanning equipment to two more Seattle stores, bringing the total to eight. Amazon first launched the technology in September as an alternative to using a QR code or app to enter its automated Go stores. .

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.