Tue.Nov 02, 2021

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Beyond CX: BX delivers exceptional experiences

Accenture

In my previous post, I started the conversation about the Business of Experience (BX). I encouraged Canadian banks to look beyond the Customer Experience (CX) to not only retain their current customers but also acquire new customers at a time when so many are willing to move banks for more meaningful experiences. Previously, I recommended…. The post Beyond CX: BX delivers exceptional experiences appeared first on Accenture Banking Blog.

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The AMLA and a Culture of Compliance – More Critical Than Ever

Abrigo

Culture of compliance is crucial to BSA/AML programs Culture of compliance within the BSA/AML framework is not new and was first introduced by FinCEN in 2014. Would you like other articles like this in your inbox? Takeaway 1 Financial institutions should be prepared for changes due to AMLA and its significance in AML laws. Takeaway 2 Poor culture of compliance will result in shortcomings in a financial institution's BSA/AML program.

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Barclays has financed $5.6bn in new fossil fuel projects since January

TheGuardian

Financing in lead up to Cop26 largest of all major UK banks, finds campaigners Barclays has financed more in fossil fuel projects than any of the UK’s largest banks in the months leading up to the Cop26 climate talks in Glasgow, according to a report by climate finance campaigners. The bank financed $5.6bn (£4.1bn) for new fossil fuel projects from January 2021 to the eve of the UN climate summit, Market Forces found, despite growing international warnings that any new fossil developments would

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Digital payments meet gaming

ATM Marketplace

As mobile and contactless payments expand, consumers expect safe and convenient ways to send and receive money in all types of environments. Payment technology providers aren't missing a beat in addressing this need.

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Chris Thrune Promoted to Mortgage Lender at Merchants Bank

MerhantsBanks

Chris Thrune has been promoted to Mortgage Lender at Merchants Bank, according to Sue Hovell, Director of Retail Banking Performance. Chris replaces Rhonda Merchlewitz, who retired in November after 23 years serving mortgage customers in St. Charles and Winona. “It’s a huge benefit to have someone with Chris’s background as your Mortgage Lender,” said Hovell. […].

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Automation may reduce racial bias in lending

BankInovation

Automation may reduce racial bias. That is according to a recent study of Paycheck Protection Program (PPP) loans — a finding that runs counter to commonly held concerns that automation could encode common bias. The study, “Racial Disparities in Access to Small Business Credit: Evidence from the Paycheck Protection Program,” was conducted by researchers at […].

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CFPB announces key leadership changes

CFPB Monitor

On October 30, the CFPB announced changes in two key leadership positions, Assistant Director for the Office of Supervision Policy and Assistant Director for the Office of Enforcement. Lorelei Salas was named Assistant Director for Supervision Policy and will also serve as the Acting Assistant Director for Supervision Examinations. From 2016 to 2021, Ms.

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Cross River Bank acquires Ohanian-Backed fintech Betterfin

BankInovation

Cross River Bank is deepening its small-business offerings with the purchase of Betterfin, a startup backed by Reddit Inc. co-founder Alexis Ohanian. Betterfin is now owned by CRB Group Inc., Cross River Bank’s parent company, the lender said in a statement that didn’t disclose terms. Betterfin’s workforce is joining Cross River’s nearly 700 employees globally. […].

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Bank of England under fire over climate stress tests

TheGuardian

Campaigners warn that lack of penalties for dirty assets gives banks little incentive to change The Bank of England is facing criticism over the way it is conducting its first climate stress tests, with politicians and campaigners warning that a lack of penalties for dirty assets will give banks little incentive to clean up their act. While the regulator has been praised for committing to the exercise, the Bank of England has come under fire for so far refusing to publish data for individual fir

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Partner integrations could give MS cloud platform an edge

BankInovation

Microsoft Cloud for Financial Services hit the market Monday, boasting a list of partners that offer integrations, including digital banking platform provider Backbase. Microsoft's software and computational strengths coupled with partner integrations and the extent of data interoperability could offer advantages for financial institutions with the tech giant's new financial services cloud platform.

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State Of Blockchain Q3’21 Report

CB Insights

Following a record-breaking Q2, global blockchain/crypto venture funding continued to climb to new highs in Q3’21. In our State Of Blockchain Q3’21 Report, we dig into global investment trends to spotlight takeaways including: A record-shattering year for blockchain/crypto financing, already up 384% vs. 2020. Top equity deals of the quarter, including 6 of the top 10 raised outside the US.

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Building Brand Awareness: How to Transform Your Local Presence Into a National Brand

William Mills

A key goal for many growing companies is to expand beyond local recognition to become a well-known national brand. This is where a comprehensive, strategic PR and marketing plan can come in, helping to boost visibility and awareness. Here are a few key areas to focus on.

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Carbon Offset Investment And Accounting Platform Persefoni Raises $101M To Support Expansion Plans

CB Insights

Persefoni , a carbon offset investment and accounting platform, has raised $101M in a Series B. This round drew participation from Alumni Ventures Group, Bain & Company, and Clearvision Ventures, among others. How’s the company performing? Arizona-based Persefoni helps asset managers, banks, and financial institutions calculate their financed emissions in accordance with Greenhouse Gas Protocol and the Partnership for Carbon Accounting Financials (PCAF) methodologies.

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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Digital-First Collections Doesn't Mean Dropping the Dialler

FICO

. Top-performing digital collections technology should easily co-ordinate a full range of omnichannel customer contact channels, including social media, text, mobile apps, chat-bots and automated telephone calls. This is one of the fundamentals of digital-first collections. But despite the so-called 'dialler' being something of a legacy process (it has been around for more than 20 years), it continues to deliver strong returns for debt collection.

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ClickUp, A Provider Of Project Management And Document Collaboration Solutions For Workplace Productivity, Raises $400M At A $4B Valuation

CB Insights

ClickUp , a workplace productivity solution, has raised $400M in a Series C. The round drew participation from Tiger Global Management, Andreessen Horowitz, Lightspeed Venture Partners, and Meritech Capital Partners. HOW’S THE COMPANY PERFORMING? San Diego-based ClickUp offers document collaboration and project management services to companies via its platform.

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WhatsApp will include Facebook's Novi wallet in-app

The Paypers

Rebranded to Meta, Facebook has started testing its Novi cryptocurrency wallet on WhatsApp , as a part of a pilot programme in the US.

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Ontra, A Contract Management And Automation Services Provider, Raises $200M To Expand Operations

CB Insights

Ontra , a legal technology company, has raised $200M in a Series B. The round drew participation from Blackstone and Battery Ventures, among others. HOW’S THE COMPANY PERFORMING? California-based Ontra, formerly known as InCloudCounsel, brings corporate attorneys together with its software platform to streamline legal proceedings and reduce costs as well.

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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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Shopify pushes into cross-border commerce to attract larger merchants

The Paypers

Canada-based ecommerce platform Shopify has positioned itself to take advantage of the ecommerce market.

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FDIC Creates New Office to Support Mission-Driven Banks

ABA Community Banking

The FDIC announced today that it is creating a new office to support its engagement with mission-driven banks, including minority depository institutions and community development financial institution banks. The post FDIC Creates New Office to Support Mission-Driven Banks appeared first on ABA Banking Journal.

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PIPL enters into effect in China

The Paypers

The Personal Information Protection Law of the People's Republic of China (PIPL) has entered into effect on 1 November 2021, following its enactment on 20 August 2021, according to OneTrust DataGuidance.

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Congress coalescing around need for Libor replacement bill

American Banker

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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

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Finastra expands payments compliance offering with Fincom.co

The Paypers

Finastra has introduced new anti-money laundering (AML) compliance capabilities integrated with its Fusion Global PAYplus core payments solution, via Fincom.co and the FusionFabric.cloud open developer platform.

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Narrower SBA direct lending plan fails to appease banks, credit unions

American Banker

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JCB and BOCHK launch contactless payments in the LWB payment system

The Paypers

Japan-based credit card company JCB has partnered with Bank of China to launch a contactless payment service in the e-payment system of Long Win Bus (LWB), available to the whole fleet.

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4 Crucial Banking Trends for 2022 Financial Institutions Can’t Ignore

The Financial Brand

Traditional banks still have a leg up on digital competitors, but it's slipping. Here are key ways they can hold onto their advantage. The post 4 Crucial Banking Trends for 2022 Financial Institutions Can’t Ignore appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.