Wed.Jan 26, 2022

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There’s No Secret Sauce: Put Financial Services Customer First, and You Too Will Grow

Perficient

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business. TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth.

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10 trends shaping post-digital banking innovation

Accenture

Most of the time, major moments of change only become obvious in retrospect. But the COVID-19 pandemic has been a watershed moment for banking visible in real-time. Each new day in 2022 takes us further into this new era of banking. Today’s banks are more intentional that reactive, more likely to challenge conventions than respect…. The post 10 trends shaping post-digital banking innovation appeared first on Accenture Banking Blog.

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There is No Secret Sauce: Put Financial Services Customers First and You Will Grow

Perficient

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business. TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth.

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Three Guiding Principles for Digital-First Engagement

Cisco

It is often said financial services businesses are built on relationships. The truth of this adage lies in the essentialness of financial needs and the role of trust in financial relationships. It’s a key reason why the existence of digital-only financial services has yet to cause the far-reaching disruption seen in other industries. Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitizati

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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First Internet Bank partners with Synctera for fintech matchmaking

BankInovation

First Internet Bank has joined forces with Synctera, a banking technology platform that provides digital services and partners banks and financial institutions with fintechs. The move bolsters banking-as-a-service (BaaS) offerings for the $4.3 billion bank’s partnered fintechs, including account opening, know your customer (KYC) procedures, anti-money laundering (AML) checks and card account management.

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Effective automation requires high-quality data

BankInovation

Poor data quality costs organizations an average of over $15 million in losses each year. In mortgage lending, using bad data can result in inappropriate underwriting leading to the loss of good customers, ineffective risk pricing, or the taking on of less desirable accounts. In any of these circumstances, revenue can easily suffer. Even when […].

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FinCEN Proposes SAR Information Sharing Pilot Program

Banking Exchange

ABA said the proposed program could make it easier for banks to fight fraud Compliance Duties Feature3 Feature BSA/AML Compliance Management Operational Risk Compliance/Regulatory Cyberfraud/ID Theft AML & Fraud.

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TD plans to hire 2,000 tech workers amid battle for talent

BankInovation

Toronto-Dominion Bank plans to hire more than 2,000 technology workers this year, more than six times the number added last year, pitting the lender against fintech firms in the war for talent. The hires come as the bank works to become more digitally focused, according to a statement Wednesday, and follow the 300-plus technology roles […].

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FTC issues advisory opinion on impact of Holder Rule on recovery of attorneys’ fees and costs

CFPB Monitor

The FTC has issued an advisory opinion that addresses the impact of its Holder Rule on the ability of consumers to recover attorney’s fees and costs. Officially titled the “Trade Regulation Rule Concerning Preservation of Consumers’ Claims and Defenses,” the Holder Rule requires sellers that arrange for or offer credit to finance the purchase of consumer goods or services to include (or require the lender to include) a specified “holder notice” in the credit contract.

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Transactions: Recent deals at financial institutions

BankInovation

Visa will partner with Pagaya, a global technology company that builds artificial intelligence (AI) infrastructure for the financial ecosystem. The partnership will allow Visa’s network of merchant partners and issuing co-brand financial institutions to leverage Pagaya’s technology to expand customers’ access to financial products. Pagaya provides a proprietary AI technology and infrastructure that enables banks, […].

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The macroprudential toolkit: effectiveness and interactions

BankUnderground

Stephen Millard, Margarita Rubio and Alexandra Varadi. The 2008 global financial crisis showed the need for effective macroprudential policy. But what tools should macroprudential policy makers use and how effective are they? We examined these questions in in a recent staff working paper. We introduced different macroprudential tools into a dynamic stochastic general equilibrium (DSGE) model of the UK economy and compared their impact on the economy and household welfare, as well as their intera

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How to transition staff to a digital-only bank culture

BankInovation

When Quontic Bank shuttered its brick-and-mortar presence in August 2021 to become fully digital, the shift opened the door for broader business, and required a larger staff who thrives in a remote environment. As a result, the $1 billion bank grew from a staff of 130 in April 2020 based mostly in New York State […].

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New year appointments: Texas Capital Bank, Peoples Bank, First Financial, Cetera

Banking Exchange

Former head of Citigroup Wealth Advisors to join Texas Capital in newly-created role Management Feature Human Resources Financial Trends Feature3.

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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Citigroup plans £100m revamp of Canary Wharf tower

TheGuardian

US investment bank to refurbish 42-storey building in London Docklands over next three years The US investment bank Citigroup has embarked on an overhaul of its main tower in Canary Wharf that is expected to cost more than £100m. Citi will completely refurbish the 42-storey office block at 25 Canada Square in London Docklands over the next three years and create flexible work and collaboration spaces, alongside wellbeing zones for employees, to reflect the changing nature of work.

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New Launch: The New RBL Bank-BankBazaar SaveMax co-branded Credit Card

BankBazaar

We are beyond excited to announce the launch of our co-branded Credit Card with RBL Bank. The RBL Bank-BankBazaar SaveMax co-branded Credit Card comes equipped with a wide range of benefits and features. We are sure you will love this card as it offers you reward points on every purchase you make. . Fuel your ambitions and keep it soaring higher with a Credit Card- One that comes with no annual fee and no joining fee.

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The Guardian view on a Tory resignation: a minister goes over government failure | Editorial

TheGuardian

There could be £10bn of losses in Covid fraud. Was this seen as an acceptable price to pay to keep bankers safe from harm during the pandemic? The hallmarks of this government have been its cavalier disregard for integrity, accountability and honesty. But there are exceptions; Lord Agnew’s resignation shows ministers can do the right thing. The counter-fraud minister decided to leave over the alarming scale of pilfering taking place under the government’s coronavirus support scheme, and colleagu

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Square launches in Spain

The Paypers

Square , a company specialising in software, payments, and hardware solutions for businesses of all sizes, has launched in Spain following an Early Access Programme.

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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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Moss Valuation Hits $567M For Its Expense Management And SMB Credit Card Technology. Moss Competitors Include Spendesk, Pleo, Payhawk, Brex, And Soldo

CB Insights

Fintech company Moss has raised $85M in a Series B. The round drew participation from Capital-A and Tiger Global Management. How’s the company performing? Germany-based Moss provides corporate credit cards and expense management solutions to small- and medium-sized businesses (SMBs). The company integrates with Datev, an accounting software based in Germany.

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Santander Bank launches its own BNPL service, Zinia

The Paypers

Spain-based bank Santander has announced its in-house developed BNPL solution, Zinia, will be available across the bank’s markets starting in 2022.

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Globalization Partners Valuation Climbs To $4.2B For Its Global Payroll Service Focused On Remote Employees. Globalization Partners Competitors Include Deel, Oyster, Papaya Global, Remote, Panther, And Velocity Global

CB Insights

Globalization Partners , an AI-driven employment platform, has raised $200M in an extended private equity round with participation from Vista Equity Partners. HOW’S THE COMPANY PERFORMING? Massachusetts-based Globalization Partners enables businesses to hire talent across areas including finance, legal, and accounting to build remote teams. In 2021, the company’s new customer acquisition increased 2.5x from 2020, including 44% growth from Q3’21 to Q4’21.

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Alltrust Credit Union (MA/RI) Boosts 15-Month Add-On CD Rate

BankDeals

Alltrust Credit Union (MA/RI) has added 30 bps to its 15-Month Growth CD. $500 min deposit of new money, with unlimited additional deposits ($100 min) throughout term.

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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

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Brazil's Central Bank creates system for customers to check receivable funds from banks

The Paypers

The Central Bank of Brazil has created a service allowing citizens and companies to consult if they have money to receive from banks and other entities in the financial system.

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How to bounce back financially after an expensive holiday season

Qudos Bank

Many of us splash the cash over Christmas and the holidays, and that’s fair enough. For most, it’s the only time of year when we’re able to put our feet up and spend uninterrupted time with family and friends. If going over budget helped you and your loved ones relax and enjoy yourselves, especially after the year we’ve all experienced, then it feels like money well spent - as long as you get right back on track once the break is over.

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Zafin acquires FINCAD

The Paypers

Zafin , a SaaS cloud-native product and pricing platform for banks and credit unions, recently has acquired FINCAD , a provider of pricing and risk analytics of financial derivatives and fixed income products.

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How Walmart’s Latest Deal Could Impact the Future of Fintech

The Financial Brand

Neobanks that crave capital remain wary of losing control in an acquisition with a big corporation. They remember Simple and Azlo. The post How Walmart’s Latest Deal Could Impact the Future of Fintech appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.