Accenture

JANUARY 23, 2022

The market turmoil of 2020-2021, along with an unprecedented surge that has renewed a focus on retail investors, has pushed direct investing platforms into the spotlight. With this rise of the retail investor comes significant opportunity, as recently highlighted by our colleague Scott Reddel. From a customer experience perspective, direct investing is nothing new.

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Retail social media Customer Experience Community 292

TheGuardian

JANUARY 23, 2022

The Bank of England upped the base rate to 0.25% in December, but since then only a handful of savers have felt the benefit The recent unexpected rise in interest rates could have been the good news that savers had waited so long for. But more than five weeks after the Bank of England increased rates , only four financial firms have passed on the full rise to all, or nearly all, of their variable-rate savings account customers.

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American Banker

JANUARY 23, 2022

Lending 77

Lending 77

The Financial Brand

JANUARY 23, 2022

The large gap between marketer and consumer perceptions about delivering excellent customer experience shows that financial institutions have much work to do. The post Banks Not Delivering The Experience Consumers Demand appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Customer Experience Banking Trends Analysis Trends 35

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Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

Lending

The Financial Brand

JANUARY 23, 2022

Square's pickup of Afterpay may accelerate consolidation in the BNPL market, providing a great opportunity for traditional institutions. The post Can Banks Snatch Up BNPL Companies in an Overcrowded Marketplace? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Company Banking Trends Analysis Trends 33