Sun.Dec 26, 2021

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And the awards for the worst customer service go to …

TheGuardian

Covid, Brexit and computers combined in 2021 to leave customers trapped in a Kafkaesque nightmare Once upon a time there was a mouse mat. A mouse mat that threatened to undermine global efforts to avert nuclear warfare. The sales photo on Etsy showed a blameless-looking rubber rectangle, hand made in Leicester, with a Persian rug motif. But PayPal decided that it violated international sanctions and suspended the account of the unsuspecting purchaser.

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NFTs, rewards, buy now/pay later: Front lines of payments in 2022

American Banker

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A post-Covid New Deal can restore economic hope in 2022 | Larry Elliott

TheGuardian

Roosevelt built back better after the depression by taxing the rich, introducing capital controls and altering the balance between labour and capital Christmas 1941 was grim. Japan had attacked Pearl Harbor earlier in the month and its armies were advancing across the Pacific. Hitler’s advance into the Soviet Union had taken the Wehrmacht to the gates of Moscow.

Taxes 70
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For AI to Pay Off, Financial Institutions Must Avoid ‘Shiny Object Syndrome’

The Financial Brand

'We need to do AI' is not a plan. Artificial intelligence can be critical to solving banking challenges, but they must be clear first. The post For AI to Pay Off, Financial Institutions Must Avoid ‘Shiny Object Syndrome’ appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Why Chime Should Keep Bankers Up at Night in 2022

The Financial Brand

The offering of fee-free deposits at close to 9,000 locations in the U.S. by Chime is the latest salvo in a battle for a major segment of consumers previously ignored by traditional banks. The post Why Chime Should Keep Bankers Up at Night in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.