Perficient

DECEMBER 10, 2020

“Without strong CX leadership to champion the company’s initiatives and set cross-departmental goals, CX efforts typically stagnate, devolve, and disintegrate. ” If the answer is not good, then look at leadership as the first step. Reality: Only 35% of companies have a C-Level sponsor for CX. ” Pega Study.

Customer Experience 340

Customer Experience Leadership Study Groups 340

Perficient

OCTOBER 29, 2020

It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Explore our Digital Strategy practice to learn how we help clients understand users to create the next generation of digital businesses, products and services. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JULY 16, 2020

As trade shows were postponed and canceled, we quickly shifted our marketing approach, opting for a robust digital strategy. This included the issuing of topical studies, thought leadership pieces and webinars. It’s a testament to GIACT’s leadership, our staff and our collective resolve.

Meeting 154

Meeting Leadership US Conference 154

PYMNTS

AUGUST 1, 2016

. – Why volatile and uncertain times are creating an opportunity to accelerate the Digital Business Transformation. – What the experts are saying about digital strategies, focus areas, and best practices. Digital Discussion Presenter: James Jenkins. Digital Discussion Host: Karen Webster.

CA 100

CA Security Payments Cyber Security 100

Accenture

JULY 20, 2017

The only category in which change leaders were not advantaged was product and service innovation, where it seems that too much change discipline may hinder spontaneity and creativity to some extent. The leaders don’t treat change management as an ‘add on’ to other programs like network transformation or IT re-platforming.

Survey 155

Survey Strategy Digital Strategies Leadership 155

PYMNTS

DECEMBER 6, 2019

In a feature story, the three gave PYMNTS an inside look at the financial tools and strategies that make trucking more seamless. Inside Chipotle’s Decade of Digital-First Ordering Innovation (Paytronix Order to Eat Tracker). Expedia Leadership Shakeup Shows Power of Travel Industry Disruption. Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

FEBRUARY 23, 2018

And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. Touchscreen self-ordering kiosks, a new mobile pay app, dedicated pickup areas for mobile orders, digital menu boards and, yes, in-store WiFi will make up its digital strategy. Burger King’s $9.3

Online 101

Online US Payments Mobile 101

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. My 30 year career started in merchant e-commerce technology, with numerous product management/leadership/launch roles before moving over to product-innovation research some fifteen years ago. I have a lot to learn!

Innovation 58

Innovation DC FDIC Strategy 58

NCR

JULY 5, 2016

Digital change: Technology is reshaping almost every sector, and banking is no exception. Organizations face pressure from customers to provide the latest digital innovations, while also being required to update legacy back-end systems to streamline cumbersome processes. Self-service and automation solutions.

Training 56

Training System Digital Strategies Leadership 56

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. To promote this kind of alignment, we work with leadership teams to define a vision for digital. Perficient: Digital Strategy Experts.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Social Assurance

NOVEMBER 6, 2020

With a greater emphasis on leadership and strategic tracks in marketing content, and the flexible format of a virtual conference (content is available to attendees through December 31), marketers were given the best of both worlds. Bank marketers were showcased as strategic, innovative and essential to any person with a C in their title.

Marketing 12

Marketing Conference Minneapolis Analytics 12

PYMNTS

DECEMBER 5, 2019

Expedia Leadership Shake-Up Shows Power of Travel Industry Disruption. Expedia CEO Mark Okerstrom and CFO Alan Pickerill have resigned after a conflict regarding the strategy of the company. Chairman of The Board Barry Diller, as well as Vice Chairman and Director Peter Kern, will oversee the firm’s executive leadership team.

Cards 131

Cards New York City Payments New York 131

Cisco

MAY 5, 2021

Automation is one of the essential parts of any digital strategy. With our imiconnect platform, we provide the underlying communications hub that many enterprises miss to orchestrate multi-step, multi-channel customer journeys across departments and technology tools or integrations.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. State of Innovation Report. Many are still in wide usage today.

Strategy 78

Strategy Management Analytics Tools 78