PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Fleet Feet has come up with proprietary technology to address that. More than one million Fleet Feet customers have used the technology.

Technology 131

Technology Retail North Carolina National 131

Payments Dive

NOVEMBER 7, 2017

The two companies announced a collaborative partnership at Money20/20 to help merchants get a handle on how they can present the best customer experience going forward as consumers' behaviors and expectations continue to evolve thanks to emerging technology.

Customer Experience 170

Customer Experience America Retail Technology 170

PYMNTS

AUGUST 6, 2019

As long as checkout and payments are part of the plan. In one sense, that describes the situation for mobile commerce — specifically, retail apps — as 2020 looms. New research from PYMNTS and LISNR digs deep into consumer views of mobile retail apps. The best is yet to come. Five or Fewer Apps.

Retail 189

Retail Mobile Payments Comparison 189

Payments Dive

MARCH 21, 2017

Companies are always looking for new ways to solidify their relationship with their customer base and grow. New technology often helps, but is not always the answer. Some do a good job while others miss.

Customer Experience 218

Customer Experience Retail Mobile Technology 218

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment.

Retail 138

Retail Payments Metro Software 138

PYMNTS

MARCH 6, 2019

In an interview with Karen Webster, Will Byrne, CEO of omnichannel solutions provider Worldnet , pointed to what he termed the “Uberization of the payment experience.” In other words, the notion of “unattended” need not be confined to the self-service kiosk-driven environment in a retail establishment. The Partnership Model.

Retail 148

Retail Payments Online Course 148

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. So said Shake Shack is examining the use of artificial intelligence (AI) and machine learning (ML) to boost its ordering, payment and pickup capabilities and help grow its customer base. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

Perficient

FEBRUARY 27, 2023

The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.

North Carolina 275

North Carolina Charlotte Payments US 275

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. million Series A1 funding round.

Retail 142

Retail Management Customer Experience Capital 142

PYMNTS

JULY 12, 2019

In recurring payments, subscription commerce is having a “fear of commitment” moment. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. More call centers are beginning to rely on artificial intelligence (AI) for greater insights.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. The Technology Behind Embedded Finance . Use Cases .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

OCTOBER 8, 2020

But the pandemic-inspired shift to digital commerce has raised consumer expectations for seamless simplicity in multichannel journeys and pressured retailers slower to enter the world of omnichannel to work double-time to catch up. . Any retailer who wants the sale will need enough speed to bounce along with them. . she said. .

Customer Experience 160

Customer Experience Branding Video Data 160

Bank Innovation

AUGUST 22, 2019

The growth of Amazon Go cashierless stores is causing a ripple effect among retailers. It’s what’s been inspiring big-box retailers — among them, Walmart, Sam’s Club, Giant Eagle and others — to develop cashierless payment systems of their own.

Retail 199

Retail Meeting System Technology 199

Payments Dive

APRIL 6, 2017

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save big bucks.

Retail 170

Retail Customer Experience Technology 170

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

Payments Source

MARCH 26, 2019

The scope of customer experience spans multiple products and services that comprise the merchant technology and payment service ecosystems, according to Paul Perry, a contributor for the technology company Relay.

Customer Experience 80

Customer Experience Technology Payments Company 80

Payments Dive

FEBRUARY 23, 2016

The two-day event caters to bankers who want to transform their FI's culture, technology and environment in order to reach and retain a new generation of retail customers.

Customer Experience 150

Customer Experience Retail Technology 150

PYMNTS

DECEMBER 30, 2020

Department stores are struggling in a digital-first economy, while forward-thinking retailers are looking at the returns process as an opportunity to create a positive customer experience. 97% : Share of consumers who will buy from a retailer again after having a positive returns experience.

United States 261

United States Customer Experience Retail Data 261

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Retailers that sign up for the new program will receive discounts of up to 40 percent on FedEx Ground and 50 percent on FedEx Express services.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks expressed frustration over keeping small business banking housed within the retail bank channel.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

APRIL 30, 2019

The rise of smart vending machines, driven by data and contactless payments, has the power to upend the way we shop, building loyalty and speeding adoption of contactless payments along the way. The Changing Retail Footprint. This has become an irreversible trend,” he said.

Retail 138

Retail Data Operations Payments 138

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

FEBRUARY 18, 2020

There’s not much argument against self-checkout systems as a means of improving the customer experience, but at least a temporary blowback to the technology has begun. Opposition from the workforce that could be displaced by the technology is growing louder, even as consumers appear to be embracing self-checkout.

Technology 160

Technology Customer Experience blockchain Data 160

PYMNTS

NOVEMBER 16, 2020

Now comes the work of embedding touchless payments anywhere and everywhere people might want them. Thankfully, these daunting hurdles are being overcome with more flexible infrastructures that make it easier to actually put [the] customer experience first.”. In a word: no. Touchless is here to stay. told PYMNTS.

Cards 239

Cards Payments Innovation Customer Experience 239

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Woe to the merchant that fails to respect that. Innovation Divide. Times have changed,” he told Webster.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

JULY 3, 2019

That’s when there is generally another point of frustration and friction: checking out after the dental work, perhaps giving over a payment card and signing up for another appointment. Omnichannel is a word that has been bouncing around payments and commerce for some 20 years. Enterprises have an advantage.

Retail 133

Retail Software Mobile Payments 133

Payments Source

JANUARY 13, 2020

In the near future, payments will be part of the shopping experience itself. Technology that lets customers pay in the fitting room – or automatically, as they walk out of a store – will likely become an everyday reality, says Wirecard's Susanne Steidl.

Customer Experience 100

Customer Experience Technology Payments Fintech 100

PYMNTS

JULY 11, 2019

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. And payments plays a big role in all those efforts — even though many companies don’t yet to seem to realize how to get the most from transactions. Beyond that, 84.7

Innovation 147

Innovation Retail System Course 147

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

OCTOBER 8, 2018

Under the deal, Klarna will power H&M’s Club payment program, provide an omnichannel customer payment offering, give customers a streamlined post-purchase service as part of H&M’s mobile app and other yet-to-be-announced services. Regardless of how and when customers want to shop, we need to be there for them.

Retail 171

Retail Online Customer Experience Groups 171

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. The webinar featured Karen Webster from PYMNTS and Amy Parsons, senior vice president of global acceptance at Discover Financial Services and its payments brand, Discover Global Network.

Retail 137

Retail Millennials New York City social media 137