BlueCats Kills A Dozen Birds With One Stone For Restaurateurs


Wait staff do the best they can, but it’s not always easy to find the customer who ordered a meal; servers can lose a lot of time (and a hot dinner can lose a lot of its heat) looking for the right table. Restaurants can therefore lose a lot of money bringing in additional staff to make up for inefficiencies – not to mention money lost from customers who won’t return after having a poor experience. Nobody likes getting cold food delivered to their restaurant table.

Walgreens Brings Mobile Technology To Stores


To help improve the productivity of workers and enrich the customer experience, Walgreens is tapping into mobile technology as it bridges the digital and brick-and-mortar store experiences. According to Zebra, workers then have time to assist more customers.

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Kroger, Walgreens Pool Resources In Retail Procurement Alliance


“This collaboration is an extension of the strategic collaboration announced last year to create value for customers and shareholders of both companies,” said Gary Millerchip, chief financial officer for Kroger.

Kroger And Walgreens Expand Pilot To Include Kroger Express, Home Chef Kits


We are redefining the customer experience in a variety of ways through Restock Kroger, including innovative partnerships like our test-and-learn pilot with Walgreens. The Kroger Co.

Instacart Expands Alcohol Delivery Across The U.S.


Instacart, the online grocery company, announced Tuesday (March 12) it has expanded alcohol delivery for customers across the U.S. In a press release , Instacart said customers in 14 states, as well as Washington D.C.,

Kroger Expands Home Chef Meal Kit Offerings To New Stores


“Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.

PetSmart Continues Brick-And-Mortar Expansion With More Store Openings


In addition to our store growth, we continue to take steps to further enhance the customer experience. PetSmart locations can be found in Alabama, California, Colorado, Florida, Georgia, Idaho, Illinois, Kansas, Kentucky, Michigan, Minnesota, Missouri, New Hampshire, New Mexico, New York, Ohio, South Carolina, Tennessee and Texas.

Fabletics Announces Brick-and-Mortar Expansion


With the brand’s proprietary digital platform and 1 million-member base in place, Fabletics said it uses deep customer insights and enhanced market data to determine the most strategic locations for its retail locations. The first opening will take place in Frisco, Texas next March, followed by Indianapolis, Indiana; Lexington, Kentucky; Schaumburg, Illinois; Boulder, Colorado; and Portland, Oregon in the second quarter of 2017.

KFC Partners With Ingenico Group For Payment Solution


To simplify its path to EMV card acceptance, and to reduce PCI compliance scope, Kentucky Fried Chicken (KFC) has migrated its payments system in the U.S. Ingenico said in an announcement that KFC customers will still be able to pay using all forms of electronic payment, such EMV chip & PIN, EMV chip & sign, magstripe and NFC/contactless.

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Retail Pulse: Wayfair Opens Mall Store; Banana Republic Unveils Style Passport


Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year. customers at the end of September and plans to add men’s apparel in the future.

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Walmart’s Allswell Goes On Tour; Target To Expand Debut Of New Loyalty Program


Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach.

Yum Takes Hit From Grubhub And Names New Digital Leadership


We officially launched online ordering at on October 13 in conjunction with the introduction of Kentucky Fried Wings and our Rudy-inspired advertising.”. This gives us better control of the customer experience.”. Ties to Grubhub drove down investor confidence in Yum!

Can The Santa Experience Save Brick-And-Mortar Retail This Holiday Season?


Bloomberg reports that there is a group of Trappist monks in Kentucky who are changing the face of that dessert with their whiskey-soaked handmade fruitcakes.

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Are you doing enough to help customers manage their accounts?


With the Consumer Financial Protection Bureau (CFPB) raising concerns that banking customers in the US “continue to experience problems managing their accounts”, it seems that many financial institutions could benefit from refocusing their efforts on delivering the services people want.