Bank Innovation

FEBRUARY 10, 2020

As banks continue to explore best practices around handling customer data, insight from core technology provider Fiserv suggests open banking can help banks compete with fintechs and large incumbents alike. “By

Innovation 284

Innovation Fintech Data Technology 284

Bank Innovation

APRIL 17, 2020

For TD, it has meant turning its cybersecurity centers into technology “war rooms” to handle the rapidly changing needs of customers facing a new reality.? The coronavirus pandemic has forced many bankers and bank processes to pivot in unexpected ways.

US 273

US Technology Customer Experience Innovation Strategies 273

Bank Innovation

MAY 1, 2020

Banks are accelerating their technology projects in light of the coronavirus pandemic. Whether its Happy State Bank pushing out video teller machines or TSB Bank launching a virtual assistant in five days, banks are trying to find new ways to connect with customers during times of social distancing. Legacy banks in the U.S.

Video 259

Video Innovation Technology Customer Experience 259

Bank Innovation

APRIL 16, 2020

As Moven begins shutting down its consumer-facing businesses, the digital banking platform is funneling its customers to Varo Money.? We are excited to welcome their customers and deliver on the types of technology and features they have grown to love,” said […].

Digital Banking 259

Digital Banking Technology Customer Experience Innovation Strategies 259

Bank Innovation

FEBRUARY 12, 2020

Nova Credit, a startup whose technology helps banks underwrite immigrants, is growing its auto finance and mortgage offerings. The San Francisco-based company, which partners with such large institutions like American Express, allows institutions to pull foreign credit data to develop U.S.-equivalent

San Francisco 259

San Francisco Data Technology Company 259

Bank Innovation

APRIL 29, 2020

Great Southern Bank is using lending technology from the cloud banking vendor nCino to increase efficiency for commercial and retail loan officers. “We

Lending 259

Lending Retail System Operations 259

Bank Innovation

FEBRUARY 23, 2020

Earnest, a student loan startup that was acquired by the student loan servicing company Navient in 2017, is turning to industry associations to boost customer acquisition.

Resources 243

Resources Industry Technology Company 243

Bank Innovation

APRIL 6, 2020

We are ensuring [employees] continue to operate at the highest standards with the proper technological tools and access so they […].

Tools 259

Tools Operations Technology Customer Experience 259

Bank Innovation

DECEMBER 3, 2019

Banking technology company Finastra is enhancing the rollout of its customer data strategy as clients face new competition. Her mandate is to help client banks and institutions use customer data more effectively, allowing them to build […].

Data 243

Data Management Strategy Technology 243

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

The Financial Brand

NOVEMBER 2, 2020

The post 4 Ways to Improve Bank and Credit Union CX Without Technology appeared first on The Financial Brand. Digital transformation is not solely a tech and data challenge. Retail bankers must first address the essentials, including journey mapping.

Technology 42

Technology Branding Retail Data 42

Bank Innovation

JANUARY 7, 2020

The eight-year-old company is working with banking technology giant FIS to reach new financial institutions. While third-party personal finance apps have garnered attention through direct-to-consumer offerings, HT Mobile Apps is looking to reach more users by offering savings and financial literacy tools to partner institutions.

Tools 221

Tools Mobile Technology Company 221

Bank Innovation

JANUARY 23, 2020

Bank Innovation has hand-selected 10 companies to participate in its DEMOvation Challenge at Bank Innovation Ignite, which runs from March 2-3 in Seattle. The companies focus on a variety of use cases including customer acquisition, loan underwriting technology, conversational AI, fraud prevention, and other digital capabilities.

Innovation 221

Innovation Seattle Fraud Technology 221

Bank Innovation

NOVEMBER 14, 2019

Banks need to embrace new customer acquisition models or risk falling behind, a recent Accenture report argued. The report, titled 5 Big Bets in Retail Payments in North America, examined how banks risk losing payments revenue to technology startups and other non-bank competitors.

America 199

America Retail Payments Report 199

Insights on Business

JUNE 5, 2018

When you think of technologies that are changing the way the banking industry conducts business, is your first thought chatbots? Helping keep these memories blissfully distant is conversational computing technology. How well does the product vision align with its buyers’ need to win, serve, and retain customers?

Resources 101

Resources Innovation Strategies Report System 101

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

BankInovation

MAY 22, 2020

The company told Bank Innovation it wants to eliminate cost as a barrier for smaller banks and credit unions to sign up for the service. Barwick Bank, meanwhile, is using technology from Finastra to create brand new digital channels. The bank currently […].

Innovation 98

Innovation Branding Technology Company 98

BankInovation

JULY 24, 2020

The tech-focused market research company Forrester recently reported in “The New Unstable Normal: How COVID-19 Will Change Business and Technology Forever,” that the effects of the pandemic could be permanent. As the COVID-19 pandemic alters the world, financial services are reacting in turn. In the short term: 1.

Technology 90

Technology Marketing Report Company 90

BankInovation

MAY 5, 2020

Last week, the team at INV Fintech, Bank Innovation’s sister innovation platform, met with the innovation team at a large bank — by Zoom, of course.

Innovation 69

Innovation Course Operations Fintech 69

BankInovation

JULY 15, 2020

Visa and point-of-sale lending technology startup ChargeAfter announced yesterday a pilot of their installment loan solution for select merchants in the United States.

United States 64

United States Lending Online Technology 64

BankInovation

JUNE 30, 2020

The former investment banker and fund manager has set up 1fs:Wealth, a London-based technology firm that aims to help family offices and rich individuals manage their assets. Bobby Console-Verma isn’t letting the pandemic slow down his business plans. He plans […].

Management 64

Management Technology Customer Experience Innovation Strategies 64

BankInovation

JUNE 26, 2020

Financial services ranked 11th out of 15 industries when it comes to emotionally connecting with customers. Citizens Bank, meanwhile, is transforming its technology core through a data-driven personalization engine. This week, MLBM released its 2020 Brand Intimacy Study.

Branding 64

Branding Study Data Industry 64

BankInovation

JULY 17, 2020

Credit unions are rejecting some of the big core providers and instead choosing startups to overhaul their technology. based banking software company Bankjoy has grown its customer base by 50% since the start of the pandemic. Royal Oak, Mich.-based Point-of-sale lending, meanwhile, is continuing its rapid growth trajectory.

Lending 64

Lending Software Technology Company 64

BankInovation

JUNE 17, 2020

Technology is starting to unlock things that have traditionally sat on the balance sheet of banks and put them into institutional investors’ hands,” said Ed Mallon, […]. Pagaya, a four-year-old fintech that uses AI to guide institutional investing, announced a $102 million Series D today.

Fintech 64

Fintech Technology Customer Experience Innovation Strategies 64

BankInovation

MAY 28, 2020

For Advia Credit Union, digital chatbot technology from LogMeIn was a “saving grace” according to Joli Hensley, manager of digital channels.

Management 72

Management Online Technology Customer Experience 72

The Financial Brand

OCTOBER 13, 2021

The integration of finance and digital technology has resulted in exponential growth of digital banking and fintech solutions. The post Digital Finance Penetration Surpasses That Of Social Media appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

social media 43

social media Banking Trends Analysis Digital Banking 43

The Financial Brand

NOVEMBER 22, 2020

Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Trends Branding Data 43

Bank Innovation

MARCH 19, 2020

With the novel coronavirus forcing employees to work from home, banking technology and security infrastructures are being put to the test.? Today, if you are not a frontline employee, you are working from home,” said Jason Shields, vice president and loan operations manager at Gulf Coast Bank, which is based in New Orleans.

Security 51

Security Operations Management Technology 51

The Financial Brand

DECEMBER 8, 2016

Insurance is using digital technology and devices to reduce costs, enhance customer experiences and improve back and front office operations.

Trends 12

Trends Customer Experience Operations Technology 12

The Financial Brand

JUNE 16, 2016

Traditional banking organizations need to focus on improving the customer experience, leveraging new technologies as opposed to being distracted by false market disruption.

Fintech 12

Fintech Customer Experience Technology Marketing 12

The Financial Brand

MARCH 14, 2021

Technology and evolving consumer views could unravel the business model of financial institutions but also provide new avenues for growth. The post How Partnerships and Societal Changes Are Radically Altering Banking appeared first on The Financial Brand.

Branding 31

Branding Technology Customer Experience Innovation Strategies 31

The Financial Brand

JUNE 4, 2018

Banking industry underestimates the impact of technological changes and increasing customer expectations says Brian Solis. The post Digital Darwinism Puts Banks and Credit Unions at Risk appeared first on The Financial Brand.

Branding 26

Branding Industry Technology Customer Experience 26

The Financial Brand

JUNE 27, 2017

At a time when advanced analytics and digital technology enable greater personalization, the banking industry falls short of expectations.

Industry 32

Industry Meeting Analytics Technology 32

The Financial Brand

OCTOBER 3, 2021

Google's abandonment of Plex digital-only banking should not bring comfort to traditional banks that are slow to respond to neobank offerings. The post Traditional Banks Remain Unprepared for Digital-Only Challengers appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Google Trends 42

The Financial Brand

JANUARY 2, 2022

The best way to prepare for the future is to reflect on the progress and shortfalls of the past. The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 29, 2021

Banking still lags in several key areas of transformation. The difference now is that the urgency to move forward quickly is much greater. The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43