Bank Customer Experience Summit to address fintech strategies for customer experience

Fintech companies are continually developing innovative strategies to reach out to a changing customer base during uncertain times. However, financial institutions of all sizes can learn these strategies and how to apply them to improve their customer experiences. The Bank Customer Experience, being held in Chicago from Sept. 13 to 15 will deliver multiple sessions on fintech strategies and how to use them.

The event will offer a variety of panels that will explore these strategies in a number of areas including mobile banking, branch design and the underbanked.

With mobile banking, a panel called "Best-in-class mobile banking," featuring panelists Dave Richardson, senior manager of fraud operations at First National Bank of Omaha and Stephen Wooters EVP of Fairfield County Bank and moderator Brett Johnson, account executive for ID.me, will discuss how banks are increasingly moving from purely branch-experiences to online and mobile apps and how leaders in the field are differentiating themselves to create a new standard in digital banking.

On the branch design aspect, a session called "Branch of the future: Trends in branch design," featuring panelists Dave Richardson, senior manager at First National Bank of Omaha and Stephen Wooters, EVP of Fairfield County Bank, will discuss how FIs are developing "branch of the future" concepts. These new branches add fintech elements into the traditional banks through tools such as higher-end interactive ATMs that can handle many of the tasks traditionally done by employees.

Fintechs are typically more skilled at reaching groups that are often ignored by big banks — the unbanked — because they reach out to their needs. One session entitled, "Capturing the unbanked in the digital age," with panelists Darren Easton, head of underserved segments at BMO Harris Bank, Donna Embry, SVP of Evolve Bank and Trust, Tom Walsh, account director at Ekata and Lamine Zarrad, SVP at ZenBusiness and moderator Bradley Cooper, editor of ATM Marketplace, will look at how financial institutions of all sizes can meet the needs of the unbanked by utilizing digital transformation tools that tackle the issues of lack of trust, onboarding friction and accessibility to banking services.

The summit will also offer insight on how banks can take advantage of these strategies by forming partnerships with fintech startups during a session entitled, "From fintech to big tech: Learning from and partnering with banking disruptors," with panelists Winston Damarillo, CEO of Talino Venture Labs, Madhu Reddy, SVP of Republic Bank of Chicago and Milton Santiago, global head of digital services at Silicon Valley Bank and moderated by Heang Chang, CEO of Prelim. The panel will address how banks and fintechs don't need to be enemies, instead they can be successful partners.

Click here to register for the event. Use the code AMCEDIT20 for 20% off at checkout.