Bank Innovation

JUNE 20, 2019

For the second consecutive year, Navy Federal Credit Union and USAA topped Forrester’s Customer Experience Index across industries, ahead of retailers like Lexus, QVC, Zappos and Amazon. Although banks are not known for exceptional customer service, a Forrester Research survey released this week shows they’re making progress.

Customer Experience 170

Customer Experience Retail Company Survey 170

PYMNTS

JANUARY 18, 2021

Every year for the last 110 years , members of the retail trade group, known as the National Retail Federation (NRF), have assembled to discuss the slate of issues pertinent to its members. COVID-19, of course, didn’t cause physical retail’s steep decline — it just accelerated it. Retail is now about logistics and the last mile.

Retail 309

Retail Online Maine Branding 309

PYMNTS

DECEMBER 28, 2020

Discount supermarket retailer Save A Lot unveiled the sale of 51 retail locations run by the company in the Tampa, Florida market to existing Save A Lot Retail Partner licensee Fresh Encounter. The latter company will keep running the retail locations with the Save A Lot name, according to a Monday (Dec.

Retail 265

Retail Tampa Florida Community 265

PYMNTS

DECEMBER 24, 2020

When it’s said and done there was only one story that mattered in the retail universe this year and it was the rise of the digital-first economy. These are companies like Adore Me (lingerie), Green Goo (personal care), Shift (used cars) and Misfits Market (produce). The numbers speak for themselves.

Retail 295

Retail Branding Minneapolis Trends 295

PYMNTS

NOVEMBER 3, 2020

These are the top stories in retail for Tuesday (Nov. The automotive market is surging during the pandemic, and companies like Carvana are reaping the benefits. The company reported a stellar third quarter as used cars and contactless delivery are driving the market. SA Company Takes The COVID Pivot Outside — Literally.

Company 131

Company Retail Boston Capital 131

PYMNTS

NOVEMBER 16, 2020

When he first came up with the idea for an eCommerce technology company, Co-founder and CEO Finbarr Taylor was in the process of plowing through this story of medieval Japan. He needed a name for the company and liked the book. It enables companies like Leesa to import their product data during an expansion to a new region.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

APRIL 28, 2020

Reinventing retail in the wake of COVID-19 may mean reinventing retail formats. It’s also likely that retailers will see more men in-store than women, and they should consider adjusting inventory to target these shoppers.”. Inventory adjustments will only be part of the post-COVID retail order.

Retail 272

Retail Survey Maine Meeting 272

PYMNTS

MARCH 13, 2020

After it was forced to shutter its retail locations in China because of the spread of COVID-19, Apple Inc. The closures were one of the main reasons the tech company cited for removing its March quarter sales outlook, Bloomberg reported. China is the third-largest market for the tech company.

Apple 265

Apple Operations Retail Maine 265

PYMNTS

APRIL 21, 2020

The retail bankruptcy watch intensified Tuesday (April 21) as the department store sector was hit by reports of yet another major player looking at that option. Lord & Taylor, now joining Neiman Marcus, is considering a bankruptcy filing as the COVID-19 lockdown continues to decimate non-essential retail. billion in sales.

Retail 220

Retail Dallas Washington National 220

PYMNTS

NOVEMBER 9, 2020

“We are essentially taking glass doors that were probably underutilized and not asking the retailer for any additional physical space.”. From a business standpoint, we believe that things like sales lift are obviously a really important metric,” Dravenstott said, “and you don't hear that much in brick and mortar retail.

Retail 277

Retail Innovation Video Chicago 277

PYMNTS

JANUARY 20, 2021

Google Cloud is rolling out Product Discovery Solutions for Retail, a new suite of services that will use artificial intelligence (AI) and machine learning (ML) to help eCommerce firms deliver personalized consumer experiences during a shopping journey’s initial phase. "As

Google 208

Google Retail social media Meeting 208

PYMNTS

SEPTEMBER 24, 2020

retail sales grew in September at their fastest rate in 18 months, Yahoo! The CBI surveys 123 companies, including 56 retailers. that “the data highlights that there have been clear winners and losers within the retail sector as spending habits have changed.” This allowed the company to recoup some of its lockdown losses.

Retail 254

Retail Survey Industry Report 254

PYMNTS

NOVEMBER 16, 2020

Rakuten , a Japanese tech company specializing in digital eCommerce solutions for retailers, is introducing a new subsidiary to bolster physical stores. Tentatively called Rakuten DX, the new unit will launch schemes for digital transformation at retailers’ physical shops, Rakuten said in a statement on Monday (Nov.

Retail 217

Retail Tools Online Meeting 217

Payments Dive

DECEMBER 1, 2023

Relay’s cardless purchasing capability allows more fleets and drivers to avoid fraud caused by card skimming, the logistics payment company said.

Software 195

Software Retail Payments Fraud 195

PYMNTS

JUNE 25, 2020

Or maybe they’re both as several types and sizes of retailers step up to sell non-medical face masks. The retail face mask efforts range from small to big companies. MaskClub is owned by Trevco, a licensing company with over 800 licensed brands. To date, MaskClub has donated 100,000 medical masks to first responders.

Retail 257

Retail Guidelines Millennials Branding 257

PYMNTS

AUGUST 31, 2020

There’s a storm brewing in the Indian retail scene, with Amazon at its center. Over the weekend, Reliance Industries – the company owned by India’s richest man, Mukesh Ambani – purchased Future Group ’s 2,000 retail stores and the Big Bazaar grocery chain. Whole Foods has 497 stores. billion consumers. “At

Retail 263

Retail Online Groups Industry 263

PYMNTS

NOVEMBER 10, 2020

The David’s Bridal application was built by Vertebrae , a tech company that specializes in bringing real-world applications to retailing. Vince Cacace , CEO of Vertebrae, told PYMNTS that AR in 3D has become a high-demand technology for all kinds of products and retailers. “We How does it work on me? What are the details?

Retail 261

Retail Technology Training Online 261

PYMNTS

SEPTEMBER 21, 2020

retailers during the holiday shopping season, the Financial Times (FT) reported. The shortages come from an unexpected surge of customer demand, which took retailers by surprise after they had cut orders for new merchandise in the spring as countrywide lockdowns were starting and the job market was bottoming out. in the spring.

Retail 205

Retail Analysis Report Tools 205

PYMNTS

OCTOBER 19, 2020

Silicon Valley checkout-free, autonomous retail startup AiFi has secured a new round of funding, bringing its total raised to $30 million, the company said in a press release on Monday (Oct.

Retail 226

Retail Security Texas California 226

PYMNTS

SEPTEMBER 4, 2020

But in other ways, it was business as usual, as the two biggest retailers in the world – Walmart and Amazon – posted stellar earnings numbers and competed in more muted ways for the U.S. percent of total consumer spending in Q2 (spanning all categories, including retail) and 9 percent of total retail spending. That’s up from 9.6

Retail 249

Retail Seattle Exercises Online 249

PYMNTS

JUNE 26, 2020

McNicoll said the quick gains aren’t surprising, as physical retail stores essentially closed down worldwide for months. He said companies will have to incorporate many of the lessons of the past few months into their next iteration of online offerings. One issue is how to finance a pivot, a challenge the luggage company faced.

Retail 318

Retail Online Capital ATM 318

PYMNTS

NOVEMBER 5, 2020

This in a week that has seen news reports that the world’s largest retailer has terminated its contract — and a 3-year-old automated shelf-stocking experiment — with San Francisco’s Bossa Nova Robotics , having found that existing “human” employees were able to do the same work just as well. The COVID Effect. Not Just Walmart.

Retail 272

Retail Trends Technology Operations 272

PYMNTS

JANUARY 27, 2020

Retail keeps embracing numerous new technologies, and biometrics is not only one of them, but an area of recent growth and development, including via some of the biggest names in commerce. Take Amazon, which continues to expand its brick-and-mortar retail footprint, and the technology underlying those stores. Larger Trends.

Retail 264

Retail New York Dallas Trends 264

PYMNTS

MAY 21, 2020

As eCommerce revenue has risen, so has the need for consumers to return their purchases, sometimes surprising retailers that might not have seen the order scale they’ve seen for April and May. The company combines expertise in eCommerce, supply chain management and customer service to amplify the all-important customer experience. “The

Retail 224

Retail Customer Experience Branding Online 224

PYMNTS

FEBRUARY 11, 2020

As Chinese companies and American companies doing business in China grapple with quarantines and proliferation the disease, U.S. retailers are concerned about a supply chain problem. companies with operations in Shanghai on Feb. Sixty percent of those companies are planning a work-from-home policy for their staff.

Retail 188

Retail Apple Operations Report 188

PYMNTS

JANUARY 11, 2021

retail rents falling in many locales by percentages even greater than those seen in or after the 2007-08 Great Recession. These decreases are historic,” the Real Estate Board of New York wrote in a new report showing that average Manhattan retail asking rents fell in all of the island’s 17 retail corridors during autumn.

Los Angeles 207

Los Angeles Retail San Diego San Francisco 207

PYMNTS

JULY 14, 2020

As the United States experiences a coin shortage due to the pandemic, some brick-and-mortar retailers are forcing consumers to tell cashiers to “keep the change.”. “The Federal Reserve is experiencing a significant coin shortage that is impacting our store operations and ability to provide change,” the company wrote on Twitter.

Retail 290

Retail US Cards United States 290

PYMNTS

JANUARY 21, 2021

In brick-and-mortar, retailers are overestimating demand for buy online, pick up in-store (BOPIS) , but they are underestimating demand for delivery. 3 : Number of elements included in Google’s new ‘Product Discovery Solutions for Retail’ suite.

Retail 155

Retail Google Data Tools 155

PYMNTS

AUGUST 7, 2020

For retailers, it’s better to be hot in 2020 than top. The National Retail Federation (NRF) said on its blog this week that the Hot 100 Retailers, while vulnerable to mergers and acquisitions, as a group is more stable than the Top 100 Retailers ranking, as stores are impacted by the unpredictability of COVID-19.

Retail 144

Retail Groups Washington National 144

PYMNTS

APRIL 9, 2020

said it plans to put many of its retail staffers on leave. The company said the temporary furlough is effective on April 19. All furloughed staffers who are in company benefit plans will stay enrolled, according to an announcement. . The retailer noted that customers can continue shopping through its website or app.

Retail 225

Retail Company Operations Industry 225

PYMNTS

JUNE 24, 2020

Vitamin store chain GNC Holdings filed a “prepackaged” Chapter 11 bankruptcy plan, saying it has an offer to sell the company for $760 million and has backing from some 90 percent of its creditors, according to a statement. The retailer, along with Harbin Pharmaceutical Group Holding Co.,

Retail 186

Retail Strategy Branding Security 186

PYMNTS

FEBRUARY 25, 2020

Retailers are facing a personalization paradox. Fifty-three percent of consumers want retailers to respect their anonymity in 2020; at the same time 61 percent want more personalization in marketing, messaging and promotions. Companies are facing a digital experience paradox,” said Alex Atzberger, CEO of Episerver.

Retail 202

Retail social media Study Security 202

PYMNTS

AUGUST 18, 2020

Reliance Industries has acquired a major stake in Vitalic Health and subsidiary Netmeds , through the Reliance Retail Ventures Limited arm, CNBC TV-18 reports. Isha Ambani , director of Reliance Retail Ventures Limited, said the move was a step toward helping to digitize the way people can deal with pharmaceutical issues.

Company 214

Company Retail Report Industry 214

PYMNTS

DECEMBER 16, 2020

Digital sports entertainment and gaming industry platform DraftKings — known for its top-rated daily fantasy sports and mobile sports betting apps — today announced an agreement with InComm Payments , a global leading payments technology company, to launch an industry-first retail gift card. . DraftKings reported on Friday (Nov.

Retail 230

Retail Cards Payments New York 230

PYMNTS

JUNE 9, 2020

Physical brick-and-mortar retail was suffering long before the pandemic. Highlights include grocery, retail and contactless, he said. In addition, retailers are searching for more flexible fulfillment options spanning online pickup in store, pickup curbside, and a number of variants of that continuum of reaching end customers.

Retail 230

Retail Mobile Meeting Online 230

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JUNE 10, 2020

Direct-to-consumer (DTC) medical device company Lumen seeks to have Americans look to metabolism as an important factor in weight loss and nutrition. The company brought its app and device to market just two weeks ago. And in tech, the future of retail may include mobile scanning. All this, Today in Data.

Retail 150

Retail Technology Innovation Data 150