article thumbnail

How community banking can successfully compete in the modern era

NCR

The days when community banks and credit unions could stay behind the technology curve and still come out on top are long gone. Community banking has no future if leadership doesn’t wake to the new competitive reality and adapt some of their strategies and long-held biases in order to compete. Take Action.

article thumbnail

Community Banks in Ill., Ind., Set Plans for Branch Closings

American Banker

Two Midwest community banks plan to close a total of 11 branches and record charges to pay for the shutdowns.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Growing a new branch

Independent Banker

Ted Whitehurst, Providence Bank president and CEO, led the charge to open a new brick-and-mortar location of the Raleigh, N.C., community bank during the pandemic. Providence Bank chose to open a new brick-and-mortar site during the pandemic, when many other businesses were ceasing operations or shutting down altogether.

Raleigh 91
article thumbnail

Women in Banking: 'Boom-Boom Room' Milestone; Contrarian Branch Strategy

American Banker

A community bank CEO takes a contrarian approach to underperforming branches, staffing up instead of closing them down, and Bank of the West embeds star employees at nonprofits as leadership training.

article thumbnail

Talking in a Digital World

Independent Banker

Increasingly, more digitally connected consumers are saying yes to that question with their community bank. Some even assume their bank will interact with them however and whenever they want. For many community banks, telephone calls still generate the highest volumes of customer service interactions.

article thumbnail

10 Data-Driven Ideas To Increase Branch Engagement

South State Correspondent

The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? Likely, it might be a combination of the above, but setting a branching strategy should dictate capital allocation, branch layout, marketing, and staffing.

Data 195
article thumbnail

Citizens Community in Wis. Closing Four Walmart Store Branches

American Banker

Citizens Community Bancorp in Eau Claire, Wis., said it plans to close four branches in Walmart stores in mid-November.