How COVID-19 is shaping Self-Service Banking trends in Africa

The COVID-19 pandemic has accelerated Africa's need to transform and adapt self-service banking to meet consumer needs, with smart ATMs playing an essential role.

Globally, 2020 saw rapid and unprecedented changes in the banking sector. Lockdowns, calls for social distancing, and a demand for online banking solutions forced banks and financial services to quickly adapt and restructure their offerings to meet changing customer behaviour and needs, putting the focus on more robust and efficient selfservice banking options. A steep growth in digital banking has also created a more digitally savvy customer who expects more from their ATM than simple cash deposits and withdrawals. A growing number of African banks are recognising this, offering a more advanced set of services and transactions at self-service terminals.

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