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Passwords Suck – Bring on Biometrics!

Celent Banking

The chart below shows surveyed likelihood of technology usage in future branch designs as measured by Celent’s Branch Transformation Research Panel in late 2015. At ATMs – it contributes to skimming fraud. In digital customer acquisition – it contributes to unacceptably high abandonment rates.

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Data Dive: FedEx Competes, BoA Automates And Hackers Hack … Everyone, Including Each Other

PYMNTS

In an attempt to build banking and financial services products for literally everyone, Bank of America is experimenting with a fully automated branch design. For those who prefer their dealings with the outside world be as human-free as possible, there are now three BoA branches in the U.S.

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A New Human Connection

Independent Banker

Interactive video ATMs draw attention as an alternative retail delivery option. ATMs with video connections to bank staff in a centralized back office have been getting a lot of buzz within the industry. Tellers at PCSB Bank’s central office can perform most tasks that on-site branch tellers can, Johnson says.

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