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HSBC offers customer service through Apple iMessage

American Banker

division of HSBC Bank has added Apple’s iMessaging feature to its suite of customer service channels. Digital banking HSBC Apple Digital Banking 2020The U.S. Instead of waiting on hold, customers can trade texts with an agent.

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CIT Bank 2020 Review

MyBankTracker

Sponsored Content Disclosure: This content was commissioned and paid for by the bank advertiser. CIT Bank is among the largest 50 U.S. banks and it also happens to be one of the biggest online banks (based on domestic deposits). CIT Bank Savings Builder.

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Going Head First with Apple Pay: Q&A with AFCU

Banking 2020

Even though the shine may have worn off, Apple Pay buzz still has a little “zz” left in it. AFCU was the second credit union to be a participating Apple Pay issuer and is currently only 1 of three credit union partners of the program. To get a better sense of what adopting Apple Pay actually looks like, we chatted with Brice Mindrum, mobile services manager for America First Credit Union. W hat’s the question your members continue to ask you about Apple Pay?

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This Week’s Reads: Innovation, Apple Pay, Bank Branch

Banking 2020

The real reasons why banks are adopting PFM – Finextra. Apple Pay Brings Advancements to Mobile Payments, but Still Faces Barriers – Barlow Research. Banking Vs. Google, Apple and Amazon – Forbes.com. Growing Demand for Mobile Banking Hurts Small Institutions - The Financial Brand. Rethinking the Bank Branch in a Digital World – Harvard Business Review Blog. Spotlight Apple Pay bank branch banking innovation mobile banking PFM

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Problem for reopening branches: Does Google know when you?re open?

American Banker

Customers are turning to search engines and business portals to find out if their bank is open before checking the bank’s own website. Digital marketing Wells Fargo JPMorgan Chase Flagstar Bancorp Google Apple Digital Banking 2020

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This Week’s Reads: Mobile Payments, Banking Apps, Apple Pay

Banking 2020

Articles via American Banker, Payments Source, The Financial Brand, Bank Innovation. Bank websites said to suffer from attention shift to mobile: While banks’ mobile banking capabilities are continuing to evolve, in some cases, Web-based products and services are being ignored. Banks need to capitalize on all of their channels and should avoid placing such emphasis on one channel that it hurts the others.

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This Week’s Reads: Multi-Channel, Apple Pay, Self-Service Branch

Banking 2020

The mobile movement driving multi-channel bankingBanking Technology. Rethinking the Bank Branch in a Digital World – Harvard Business Review Blog. Wearables in Banking: Google Glass – Celent Banking Blog. Banks work to stay relevant as technology evolves – Houston Chronicle. Why Banks Are Buying In to Apple Pay – American Banker.

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Apple Watch: Still Keeping Time

NCR

Question time: If the Apple Watch loses its buzz, does that mean the smartwatch craze was never really a craze? And does that in turn mean that all the effort that’s gone into developing apps for this market—well, maybe not with banking apps just yet—was a waste of time and money? It has to do with the latest developments in the Apple Watch market, and the news is not good. Specifically, according to market researcher IDC, Apple Watch sales fell to 1.6

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This Week’s Reads: Online Banking, Apple Pay, Payments and More

Banking 2020

Latest mobile-banking research shows laptops still reign: A recent survey of 1,000 American adults showed that Americans are still using their laptops to conduct simple banking transactions. Over three quarters of those surveyed responded that they anticipate using their laptop for banking activities in the next two years. With this information, experts argue that financial institutions’ investments in technology and digital banking are paying off in big ways.

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The 5 Most Dangerous Mobile Banking Habits

Banking 2020

Mobile banking grows more ubiquitous every year. 52 percent of smartphone owners with a bank account use mobile banking, according to the Federal Reserve , and more than half of users log in at least 2 to 3 times a week. Mobile banking is convenient and makes it easy for people to stay on top of their finances. By transferring money, checking your balances, or scheduling bill payments from your phone, you could unwittingly put your banking information at risk.

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Wearable Technology: What Not to Wear

Banking 2020

And of course, there’s the elephant in the room: Apple Watch. This is not what banking IT departments already strained by mobile apps and social media channels really want to hear. Insights Apple Watch MICA wearable Here’s a perfect a snapshot of how crazy technology adoption can be. In early December, there was a flood of coverage of wearable technology, mostly focused on how 2015 will be the breakout year.

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Your Bank Is On TV

Banking 2020

Ok, so the Apple TV is finally here. If you do a web search for “Apple TV – financial services,” there’s almost nothing that relates directly to the subject. Sure, Apple has repeatedly revolutionized just about every other kind of digital experience—the Macintosh, iPod, iPhone and iPad each radically altered not only the way we absorb content but engage in interaction with people and institutions. Let’s acknowledge that, like most Apple releases, it’s pretty cool.

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This Week’s Reads: Mobile channels, iPhone 6s and Data

Banking 2020

Articles via CBinsight, The Financial Brand, Banking Exchange. What’s fueling your mobile banking channel?: Mobile banking usage is continuing to increase in popularity and it’s important that financial institutions keep mobile channels as up to date as online channels. iPhone 6s provides opportunity for banking: With the recent Apple new product presentation, financial institutions will have more opportunities to continue to innovate and update their digital offerings.

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This Week’s Reads: Fintech, Mobile Apps, iBeacon

Banking 2020

Digital Channels: Windows to Financial Institution’s Soul – Bank Systems & Technology. Apple Pay Moves World Closer to Mobile Payment Acceptance – Wall Street Journal. Spotlight Apple Pay banking fintech ibeacon mobile apps Below are interesting stories the Banking.com staff has been reading over the past week. With Fintech … If You Can’t Beat Them, Buy Them – The Financial Brand.

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Wal-Mart: Checking Accounts in Aisle 3

Banking 2020

There’s no question that the very idea of retail banking has been in turmoil ever since this thing called the Internet came along. Over time it’s only gotten worse, what with attacks from a range of mobile banking applications and contactless payments, most recently the potential phenomenon named Apple Pay. But could the biggest challenge to retail banking actually come from the world’s biggest retailer? Spotlight Apple Pay checking green dot underbanked Wal-Mart

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Mobile payments – opportunities and obstacles

NCR

A ‘table-stakes offering’ The latest Debit Issuer Study encompassed 72 FIs – including large banks, community banks and credit unions – and found that more institutions are making it possible for customers to complete point-of-sale (POS) transactions with a mobile phone. By the end of 2015, two-thirds of US issuers offered debit cards eligible to be loaded into a mobile wallet like Android Pay, Apple Pay or Samsung Pay. transactions for Apple Pay.

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Mobile Banking: The Number One Choice for Consumers

Banking 2020

As the famous Apple ads once said, no matter what you want to do with your smartphones, there’s an app for that. With demand for these services growing among consumers, having a fully-functioning mobile app is no longer a nice-to-have extra for banks, but an essential part of their offering. In fact, anything they would be able to do on a bank’s website or even in-branch, they now expect to be able to do through an app.

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This Week’s Reads: Cardless ATMs, Smartwatches, EMV

Banking 2020

Articles via MainStreet, The Financial Brand, Banking Exchange, PaymentWeek. Becoming a smarter bank: With technology always changing and developing, it can be hard for financial institutions , especially smaller ones, to keep up. Share of wrist” wars begin: With the unveiling of the Apple Watch , financial institutions are beginning to debut their own plans for smartwatch integration. Spotlight Apple ATM banking EMV financial institutions payments smartwatch technology

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This Week’s Reads: Customers Like Branches, BlackBerry Apps, Digital Banking Definition and More

Banking 2020

Articles via Banking Exchange, Mobile Payments Today, American Banker and Banking Exchange. Customers like branches –but don’t depend on them : While branches remain critical for acquiring and retaining consumers, a recent Novantus survey shows that while consumers regularly interact with their financial institutions via digital channels, they still believe the branch is important in selecting their bank. What would it take for banks to dust off their Blackberry apps?:

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How Banking Can Wear the Smart Watch Well

Banking 2020

That core premise of mobile banking could get a big boost from the emerging wearable tech market in the next few years as more consumers embrace the convenience of at-a-glance notifications and actions. Leading the way currently are devices like the new Apple Watch, Motorola’s Moto 360, Samsung’s Gear line and the Pebble Watch. MAKING BANKING EVEN MORE PERSONAL. As Apple says, these devices are perhaps the most personal devices ever made.

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5 reasons why cash doesn’t go out of fashion

NCR

The availability of contactless cards, schemes like PayPal and mobile payment services for Apple and Android devices – added to a plethora of credit and debit cards – means global consumers have more ways to complete transactions than ever before. Confidence in financial services was damaged by the economic crisis, with some consumers losing faith in banks and questioning whether putting money into investments and savings accounts was the best option.

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This Week’s Reads: Millennials, Mobile Payments, Innovation

Banking 2020

Articles via Banking Exchange, The Financial Brand ,Wall Street Journal and BankThink. Millennials likely to embrace nontraditional services: According to a recent survey conducted for FICO, millennials (aged 18-34) are more likely to use nontraditional services like Apple Pay or Google Wallet, proving that banking alternatives have the potential to grow rapidly if properly designed and executed.

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Three Common Misconceptions about Mobile Security

Banking 2020

The Federal Reserve says half of all Americans with a smartphone are accessing bank accounts using the devices, and one in five has carried out a mobile payment in the last year. Both Apple and Android have the same level of vulnerability when it comes to enterprise apps. Three Common Misconceptions about Mobile Security. Most people who have a smartphone view it as a lifeline. Studies show that a person has more anxiety about losing their mobile device than their purse or wallet.

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Facial recognition technology at tipping point in payments

Banking 2020

It has partnered with every smartphone maker, including Apple, and is working on agreements with major banks. Like Apple Pay and NFC-based smartphone payments, MasterCard may be the key player to drive the technology into the mainstream. Spotlight banking biometric mastercard passwords payments smartphone technology

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How 2015 is Different for Retail Banks

Banking 2020

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. As we begin 2015 in retail banking, here is a quick look at five trends to watch for in 2015. Digital Banking. Omni Channel banking.

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WEBINAR: Multiply Customer Connections with Smartwatch Banking

Banking 2020

Experts estimate that in 2015 alone, roughly 14 million Apple watches were shipped out. To kick off their 2016 webinar series, Digital Insight will host a free webinar, “ Multiply Customer Connections with Smartwatch Banking ,” addressing this topic. Tune in to the webinar to learn insights on Smartwatch banking, including: How Smartwatch banking can deepen customer relationships and increase engagement. Disclosure: Banking.com is powered by Digital Insight.

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Can Smartphones Solve ATM Skimming

Banking 2020

One new approach that banks are exploring to mitigate this particular vector of fraud is the notion of using smartphones as a second factor of authentication since most people always have their phone with them. Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. Security and mitigating losses from skimming ultimately will be what banks care about most.

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This Week’s Reads: Corporate Payments, Wal-Mart, Data-Privacy

Banking 2020

Can CU Wallet Survive Apple Pay? US Bank ships mobile app for corporate payments – Finextra. Bank of America Customers Using Apple Pay See Double Charges - Go Banking Rates. Mobile Banking Divergence: Where True Adoption Begins – Bank Systems & Technology. Spotlight adoption Apple Pay corporate payments cu wallet data privacy mobile banking Wal-Mart

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Samsung TV payments highlights Internet of Things possibilities

Banking 2020

Take the latest service from Samsung, the Korean electronics giant, that is unleashing its rival to Apple Pay for its smartphone handsets. By 2020 it is estimated that more than 250 million vehicles worldwide will include some form of embedded connectivity,” says Bill Gajda, senior vice president of Innovation and Strategic Partnerships at Visa. Certainly as things like Apple Pay and Samsung Pay for TV take root these numbers could be expected to rise.

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Searching for the Future

Banking 2020

That’s why the annual study tracking Google search trends in the banking industry, as seen in the Financial Brand , typically makes for interesting reading. For example, it may be time for the credit union industry to do some outreach or otherwise gain attention—banks generated eight times more searches, a phenomenon that has stayed true for several years now. More to the point, bank-related searches continue to rise, while those for credit unions do not.

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What Does 2015 Bring for EMV and Payments?

Banking 2020

Since the liability shift deadline is right around the corner, the issuer banks, third party processors, acquirer banks, as well as the retailers will need to start and/or complete the Chip Issuance and Acceptance in 2015. 2014 marked the year we became all too familiar with terms such as data breaches, data protection and payment solutions, thanks to high-profile security breaches to Target, Staples, Kmart, and The Home Depot, to name a few.

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5 Big Ways Mobile Banking has Changed the Industry

Banking 2020

By 2020, this number will likely hit 6.1 Less than 10 years ago, many consumers were reluctant to dip their toes into the waters of mobile banking. Even if you don’t personally use mobile banking services, there’s a good chance many of your friends and family do: Today, 69 percent of mobile users currently do some form of banking on the their phones. Mobile creates a myriad of opportunities to revolutionize banking. alone will be using mobile banking.

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How Pokémon Go can help financial institutions connect with customers

NCR

The location-based game uses GPS capability on Android and Apple® devices to create an augmented-reality world in which players find, capture and train virtual creatures, called Pokémon, which they can put into battle with Pokémon captured by other players. To watch a recent webinar entitled “Gateway to Gamification: Using Pokémon Go to Connect with Bank Customers” please click HERE. App Store and Apple are trademarks of Apple Inc.,

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The Uberization of Mobile Payments?

NCR

When it comes to sending money to friends it can be argued that there isn’t a significant added value to using the peer-to-peer features offered by PayPal or Venmo over the transfer features of banking apps that leverage the clearXchange payments network. A recent report from Clarabridge found that consumers in the US overwhelmingly prefer to use their bank’s apps to transfer money more than third party apps like Venmo and PayPal (43% vs. 26%).

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The psychology of money: Cash versus cards

NCR

Many people form emotional connections with brands or products, whether it’s a penchant for Apple electronics, a favored clothing retailer or your preferred coffee shop chain. For example, this may include the effort of withdrawing money from an ATM or potential bank fees.