Mobile Payments Today

Bitcoin transactions at 'Lightning' speed

Mobile Payments Today

A bitcoin aficionado who goes by the name "21isenough" has created a prototype for a Lightning ATM. The contraption allows you to send tiny amounts of bitcoin over the Internet via the Lightning Network, a second-layer protocol that works on top of bitcoin

JPMorgan Chase exec sees digital banking, branch experience working as one

Mobile Payments Today

Marbue Brown, the head of customer experience at JPMorgan Chase, told attendees at the annual BCX summit that millions of people want a combination of the speed and sophistication of digital banking along with the human interaction and financial wellness provided by a physical bank branch

Mobile payment adoption just might be on the verge of a breakthrough

Mobile Payments Today

Despite years of hype and expectations that failed to materialize, mobile payment adoption in the U.S. may be close to a breakthrough as issuers transition to contactless cards and retailers make significant upgrades in POS systems

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Are Starbucks and Uber the right experience for banks?

Mobile Payments Today

The changing nature of consumers in recent years is raising major questions regarding privacy, loyalty and perceived value in the banking industry, according to a panel of experts at the 2019 Bank Customer Experience Summit

How prepaid and eGifts can boost engagement in the payments space

Mobile Payments Today

Prepaid cards and eGifts can help increase engagement and boost loyalty among retail customers

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The ever changing challenge of payments fraud detection

Mobile Payments Today

While data shows that credit card fraud has decreased from the standpoint of payment volume, there remains a concern in the industry that cybercriminals are using sophisticated methods of changing tactics to avoid detection and put consumer payment information at risk

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Artificial intelligence in banking — separating reality from hype

Mobile Payments Today

AI and machine learning for banking are getting a huge amount of attention these days, but the question remains: can these technologies truly replace human interaction and in-depth analysis of data

How to go beyond the mobile app during the transition to digital banking

Mobile Payments Today

The successful transition to mobile banking requires a seamless, intuitive user experience built into a mobile app.

Digital banking made strong gains in UK market during first half of 2019

Mobile Payments Today

Digital banking is growing rapidly in the U.K., as challenger banks are gaining share among non-millennnial users and winning over customers with strong customer service.

Black Friday sets online, mobile shopping records

Mobile Payments Today

Black Friday shopping figures in the U.S. showed more consumers embracing mobile and general online shopping for the best deals. Meanwhile average order volume increased, showing more willingness to make big ticket purchases via smartphone

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How open banking enables the digital economy

Mobile Payments Today

Open banking represents a huge opportunity for financial institutions. By creating ecosystems to develop new customer propositions and generate new revenue streams, banks will be better able to compete with third-party players and big tech like Amazon

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Why the insurance industry should prioritize digital payments

Mobile Payments Today

The insurance industry needs to consider how their payments technologies match up with increasingly disruptive trends in the financial services space

Europe as a model for US payment security

Mobile Payments Today

Efforts by European regulators to provide stronger authentication could serve as a model for payments in the U.S., as multi-factor authentication is already available in mobile wallets like Apple Pay

Cashless payment capability boosts both cash and card sales in vending

Mobile Payments Today

Research confirms that cashless readers do not undermine cash sales in a vending machine. In fact, the cashless technology serves to improve both cashless and cash activity, particularly for machines doing lower volume sales

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The Essential Guide to Agile

Mobile Payments Today

The speed & adaptability of Agile development is no longer a competitive advantage. Per the 12th Annual State of Agile Report, 97% of companies practice Agile on some level. In spite of this positive trend, running an effective Agile development process remains very rare.

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How U.S. retailers can benefit from strong customer authentication in Europe

Mobile Payments Today

While Strong Customer Authentication does not apply directly to U.S. merchants, there are significant implications for retailers that have operations in Europe and gaining a SCA delegation can provide significant benefits

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Payments fraud remains on the table as PSD2 delay takes hold

Mobile Payments Today

As the payments industry works to get through an 18-month delay in implementing Strong Customer Authentication, retailers and consumers remain vulnerable as criminal fraudsters will likely seek to take advantage of the lull

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eGain Solve Suite

Mobile Payments Today

Customer journeys can take different turns we make getting to their destinations easy! Design and deliver memorable customer journeys with a knowledge-powered omnichannel customer engagement hub

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Latin American payments market becomes an emerging target for development

Mobile Payments Today

Latin America has become an increasing focus of development in the emerging digital payments market, as the region transitions from a heavily cash-based system to increase automation, speed and transparency

Balancing payment innovation and trust

Mobile Payments Today

The rise of digital payments has led to a series of complex issues surrounding how to make those transactions more secure.

Meeting the growing demand for mobile debit, ATM funds access

Mobile Payments Today

As consumers shift to online banking, the ATM also has been impacted by the quest to go digital. Kamesh Tumsi, VP of product strategy at Fiserv card services, gives us the scoop on the digitizing of ATM transactions

CIBC, First Citrus, Bridgeable discuss digital transformation

Mobile Payments Today

Legacy banks are struggling to transform their brick-and-mortar ecosystems to fit into an increasingly digital world. How do they do it? And more importantly, how do they do it without alienating customers who are used to one-on-one interactions

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Fintech startups use unique approaches to payments to raise funding

Mobile Payments Today

As venture capital continues to look for new opportunties, startup firms in the fintech space are taking unique approaches to payments and financing to raise new funding to accelerate their growth

How to choose the right payment processor for your business

Mobile Payments Today

Choosing the right payment processor for your business, whether it be a retail shop, restaurant or service provider, is a critical decision that requires several major considerations, including security, PCI compliance, convenience and ease of use

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How video technology and AI are changing the way we bank

Mobile Payments Today

With technology, one plus one is often greater than two. AI and video technologies complement one another perfectly, and combining them can deliver tremendous value to any financial institution

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HSBC exec says innovation will separate winners in financial services

Mobile Payments Today

Banks have been in the transactional business for far too long, says Jeremy Balkin, head of Innovation at HSBC Bank USA. "We We are in the financial services business; service is an experience — and that's not easy for banks to wrap their heads around

SunTrust Banks' Vitale says mobile customers still want a little bit of friction

Mobile Payments Today

Andy Vitale, head of user experience design at SunTrust, says creating a mobile banking expereince for customers is about learning how they use their devices both in and out of the bank.

New EMV checkout standards look to create secure, frictionless environment

Mobile Payments Today

The new EMV Secure Remote Commerce specifications may provide a solution to a longstanding problem with ecommerce checkout creating friction for consumers and being vulnerable to fraud

Chase's Brown wants customers to feel like they accomplished goals

Mobile Payments Today

Marbue Brown, head of customer experience for consumer banking at JPMorgan Chase, believes that customers need to walk away feeling fulfilled when they engage the bank at the branch, on the phone or within the mobile app

PayPal to acquire digital shopping and rewards platform Honey for $4B in cash

Mobile Payments Today

PayPal agreed to buy the online shopping and rewards platform in a bid to extend its services to help drive more personalized traffic towards its thousands of retail partners. Honey has helped consumers save more than $1 billion through targeted discounts and incentives

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How mobile payments are changing the restaurant industry

Mobile Payments Today

Mobile payment acceptance is leading to rapid change in the restaurant industry, impacting everything from credit card use to delivery and online ordering as well as customer loyalty

How retailers can fine tune the click-and-collect experience for shoppers

Mobile Payments Today

While much has been written about brick-and-mortar retailers’ continuing fight for market share with online competitors, data on continually evolving consumer preferences also demonstrates a desire by many to combine both shopping experiences. Enter: click and collect

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The role of mobile smartphones in identity verification

Mobile Payments Today

Mobile identity is becoming a more complex undertaking as fraudsters use evolving tactics to compromise smartphone security

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An untapped market: The unbanked shopper

Mobile Payments Today

Billions of people do not have access to a bank account, either due to the lack of income, unstable financial markets or the lack of verifyable identification. At the same time, millions of these same people operate in major consumer markets and shop for food, apparel, household goods and gifts

Google, Citi see integrated payments, mobile banking as mutually beneficial

Mobile Payments Today

The blockbuster agreement for Citi to integrate its Google Pay wallet with Citi and Stanford Federal Credit Union's mobile checking accounts represents an evolution of Big Tech and traditional banking to offer a mutually beneficial expansion of their digital banking and payments businesses

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FedNow faster payments proposal sets up turf battles that may last into future

Mobile Payments Today

A proposed faster payments regime from the Federal Reserve may be just the beginning of a years-long turf battle among various sectors of the payments industry, government and other sectors

US Consumers Want More Secure Commerce at the Pump I EMV Chip Cards I Pay-at-the-pump I Mobile Payments I Gas Stations

Mobile Payments Today

With the October 2020 deadline for all pay-at-the-pump terminals to accept EMV chip cards looming, US gas stations are faced with a strategic revenue opportunity.

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Latin America: An ecommerce economy on the rise

Mobile Payments Today

Latin America presents a growing regional economy, however the payments and ecommerce industries present unique challenges

Frost and Sullivan honored FSS with the India Best Practices Award, 2019.

Mobile Payments Today

Recently Frost and Sullivan honored FSS with the India Best Practices Award, 2019

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Removing friction from the global travel space

Mobile Payments Today

The travel indsustry is moving towards removing friction from the payments process, as consumer and business travel increasingly becomes more global in nature

Driving payments innovation in the global travel space

Mobile Payments Today

Innovations in the payments space are driving significant changes in the global travel industry.

4 Challenges with Digital Payments and How to Address Them

Mobile Payments Today

To help you along your digital payments journey, here are four key challenges that you are sure to face, and the necessary steps to take when overcoming them

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Your Key to Combating Bias in AI

Mobile Payments Today

There is a lot to gain from AI, but it’s incredibly difficult to achieve AI maturity. It requires immense amounts of data and continual training of the algorithm. While you can manage this on your own, there are many issues that commonly arise during the process