Mobile Payments Today

JPMorgan Chase exec sees digital banking, branch experience working as one

Mobile Payments Today

Marbue Brown, the head of customer experience at JPMorgan Chase, told attendees at the annual BCX summit that millions of people want a combination of the speed and sophistication of digital banking along with the human interaction and financial wellness provided by a physical bank branch

Are Starbucks and Uber the right experience for banks?

Mobile Payments Today

The changing nature of consumers in recent years is raising major questions regarding privacy, loyalty and perceived value in the banking industry, according to a panel of experts at the 2019 Bank Customer Experience Summit

How to go beyond the mobile app during the transition to digital banking

Mobile Payments Today

The successful transition to mobile banking requires a seamless, intuitive user experience built into a mobile app.

Mobile payment adoption just might be on the verge of a breakthrough

Mobile Payments Today

Despite years of hype and expectations that failed to materialize, mobile payment adoption in the U.S. may be close to a breakthrough as issuers transition to contactless cards and retailers make significant upgrades in POS systems

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How prepaid and eGifts can boost engagement in the payments space

Mobile Payments Today

Prepaid cards and eGifts can help increase engagement and boost loyalty among retail customers

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CIBC, First Citrus, Bridgeable discuss digital transformation

Mobile Payments Today

Legacy banks are struggling to transform their brick-and-mortar ecosystems to fit into an increasingly digital world. How do they do it? And more importantly, how do they do it without alienating customers who are used to one-on-one interactions

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Digital banking made strong gains in UK market during first half of 2019

Mobile Payments Today

Digital banking is growing rapidly in the U.K., as challenger banks are gaining share among non-millennnial users and winning over customers with strong customer service.

How U.S. retailers can benefit from strong customer authentication in Europe

Mobile Payments Today

While Strong Customer Authentication does not apply directly to U.S. merchants, there are significant implications for retailers that have operations in Europe and gaining a SCA delegation can provide significant benefits

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Why the insurance industry should prioritize digital payments

Mobile Payments Today

The insurance industry needs to consider how their payments technologies match up with increasingly disruptive trends in the financial services space

The ever changing challenge of payments fraud detection

Mobile Payments Today

While data shows that credit card fraud has decreased from the standpoint of payment volume, there remains a concern in the industry that cybercriminals are using sophisticated methods of changing tactics to avoid detection and put consumer payment information at risk

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Artificial intelligence in banking — separating reality from hype

Mobile Payments Today

AI and machine learning for banking are getting a huge amount of attention these days, but the question remains: can these technologies truly replace human interaction and in-depth analysis of data

HSBC exec says innovation will separate winners in financial services

Mobile Payments Today

Banks have been in the transactional business for far too long, says Jeremy Balkin, head of Innovation at HSBC Bank USA. "We We are in the financial services business; service is an experience — and that's not easy for banks to wrap their heads around

eGain Solve Suite

Mobile Payments Today

Customer journeys can take different turns we make getting to their destinations easy! Design and deliver memorable customer journeys with a knowledge-powered omnichannel customer engagement hub

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Payments fraud remains on the table as PSD2 delay takes hold

Mobile Payments Today

As the payments industry works to get through an 18-month delay in implementing Strong Customer Authentication, retailers and consumers remain vulnerable as criminal fraudsters will likely seek to take advantage of the lull

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Europe as a model for US payment security

Mobile Payments Today

Efforts by European regulators to provide stronger authentication could serve as a model for payments in the U.S., as multi-factor authentication is already available in mobile wallets like Apple Pay

Cashless payment capability boosts both cash and card sales in vending

Mobile Payments Today

Research confirms that cashless readers do not undermine cash sales in a vending machine. In fact, the cashless technology serves to improve both cashless and cash activity, particularly for machines doing lower volume sales

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Latin American payments market becomes an emerging target for development

Mobile Payments Today

Latin America has become an increasing focus of development in the emerging digital payments market, as the region transitions from a heavily cash-based system to increase automation, speed and transparency

Chime outages illustrate complexities of digital banking

Mobile Payments Today

Chime Bank is recovering from its third system outage since July, and this most recent incident is serving as a wake-up call for many in the industry about the vulnerabilities of managing critical financial services in a digital-only environment

Last minute checklist on using SRC to remove friction out of mobile commerce

Mobile Payments Today

As American Express and Discover plan to implement SRC, there are a few issues to consider regarding how this will impact your business

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4 keys to a successful retail digital engagement strategy

Mobile Payments Today

As digital channel growth shows no sign of slowing down, it represents a significant revenue opportunity for brands, retailers and other consumer-facing businesses. But what does an effective strategy look like and how can businesses successfully create and execute against it

4 ways banks and credit unions can stay ahead of fintech startups

Mobile Payments Today

With the intensifying competition from fintech startups, financial institutions need to step up their game, especially when it comes to digital, or they risk losing ground to these newcomers

How to choose the right payment processor for your business

Mobile Payments Today

Choosing the right payment processor for your business, whether it be a retail shop, restaurant or service provider, is a critical decision that requires several major considerations, including security, PCI compliance, convenience and ease of use

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Fintech startups use unique approaches to payments to raise funding

Mobile Payments Today

As venture capital continues to look for new opportunties, startup firms in the fintech space are taking unique approaches to payments and financing to raise new funding to accelerate their growth

FedNow faster payments proposal sets up turf battles that may last into future

Mobile Payments Today

A proposed faster payments regime from the Federal Reserve may be just the beginning of a years-long turf battle among various sectors of the payments industry, government and other sectors

New EMV checkout standards look to create secure, frictionless environment

Mobile Payments Today

The new EMV Secure Remote Commerce specifications may provide a solution to a longstanding problem with ecommerce checkout creating friction for consumers and being vulnerable to fraud

Banks struggling to maintain profits amid payments transformation: Study

Mobile Payments Today

A report by Aite Group shows that banks are struggling to turn a profit on their existing payments business, amid an industrywide transition to a real-time payments environment. Banks will be forced to make significant changes in how those businesses continue to operate moving forward

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Removing friction from the global travel space

Mobile Payments Today

The travel indsustry is moving towards removing friction from the payments process, as consumer and business travel increasingly becomes more global in nature

US Bank, BBVA, Paykey grab top 2019 Bank Customer Experience Awards

Mobile Payments Today

Bank, Sampath Bank Sri Lanka and First Commonwealth Federal Credit Union won honors during an awards dinner this week at the seventh annual Bank Customer Experience Summit at the Loews Chicago Hotel

Banks, merchants look for reforms, resilience in the face of natural disasters

Mobile Payments Today

Banks and payment networks found themselves highly vulnerable to the recent spate of major hurricanes.

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The role of mobile smartphones in identity verification

Mobile Payments Today

Mobile identity is becoming a more complex undertaking as fraudsters use evolving tactics to compromise smartphone security

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Making digital payments work in the moving and storage space

Mobile Payments Today

The moving and storage industry can benefit tremendously from upgrading to a modern payment system that supports EMV and allows for alternative payment options

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Fintechs, banks target Gen Z consumers with mobile apps, financial education

Mobile Payments Today

Fintechs and traditional banks are targeting Gen Z consumers, millions of whom have limited access to banking or credit, with targeted mobile apps and financial education

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How mobile payments are changing the restaurant industry

Mobile Payments Today

Mobile payment acceptance is leading to rapid change in the restaurant industry, impacting everything from credit card use to delivery and online ordering as well as customer loyalty

Latin America: An ecommerce economy on the rise

Mobile Payments Today

Latin America presents a growing regional economy, however the payments and ecommerce industries present unique challenges

Driving payments innovation in the global travel space

Mobile Payments Today

Innovations in the payments space are driving significant changes in the global travel industry.

Banks seek ways to create personalized experiences in digital age

Mobile Payments Today

Banks are under pressure these days to go digital and create personalized experiences for customers, but many are still trying to figure out what sort of experience to deliver

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The key to Latin American payments: Get local to play global

Mobile Payments Today

To compete in the Latin American ecommerce space, businesses must understand the nuances of the local payments space and how business in each individual country gets done

Should your business upgrade to a modern payment system?

Mobile Payments Today

Retailers need to consider shedding their legacy POS systems to enable mobile payment acceptance, business analytics, EMV security and better inventory management

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As PSD2 deadline draws near in Europe, calls for delay grow louder

Mobile Payments Today

As the mid-September deadline draws closer to tighten authentication rules for commerce transactions, an increasing number of banking, merchants and payments processors say the industry is not quite ready to flip that switch

End of life for certain POS terminals and the looming risk to retailers

Mobile Payments Today

Retailers need to be sure their point-of-sale systems are fully compliant, not only to avoid becoming obsolete, but to protect against fraud

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BBVA's Strickland: customers want similar experiences in desktop, mobile banking

Mobile Payments Today

Tim Tang, director, enterprise solutions at Hughes, sits down with Gil Strickland, vice president, product management at BBVA USA, to talk about customer expectations for online and mobile banking during the Bank Customer Experience Summit in Chicago

Will tech giants like Facebook, Google take over blockchain?

Mobile Payments Today

Giants in retail, banking and the Web are rapidly adopting blockchain technologies. But, will these companies such as Google and Facebook truly dominate blockchain

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Apple Card launch generates major buzz, but industry split on long-term impact

Mobile Payments Today

The official launch of Apple Card has generated major buzz across the payments and banking industry, however a split has emerged about whether the technology company will truly break new ground on a digital payment product that grows the business with consumer friendly financial services