Independent Banker

Rebeca Romero Rainey: The spirit of innovation

Independent Banker

Photo by Robert Severi. A spirit of innovation and can-do attitude will serve you well this year, helping you remain ahead of the curve and address issues that arise. Dream big. Start small. But most of all, start.”

Community Bank CEO Outlook 2022: Your priorities for the new year

Independent Banker

Illustration By blindSALIDA. If 2020 was the year no one expected, 2021 was a year of resetting expectations. Between a smoldering pandemic, the divisive political landscape and strong, albeit uneven, growth, there was a lot to account for in 2021, and some uncertainty remains.


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40 Under 40: Emerging Community Bank Leaders awards

Independent Banker

Nominations for 40 Under 40: Emerging Community Bank Leaders 2022 are now open! Click here to nominate. 40 Under 40 seeks to recognize community banking’s brightest, most promising young professionals. Winners are featured in Independent Banker’s June issue.

Robert Fisher: The nimbleness of community bankers

Independent Banker

Photo by Heather Esposito. Let’s rediscover what it means to be community bankers. Let’s exercise our nimble natures to exceed customer expectations. Because as community bankers, it’s what we do. Nimble. That just may be community bankers’ word of the year.

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

New Era of Consumer Engagement by Mladen Vladic

Independent Banker



Beneficial State Bank’s financial activism

Independent Banker

Under the leadership of CEO Randell Leach, Beneficial State Bank is pursuing an ambitious mission of financial activism and strong corporate values. Photo: Ashley Courter.

Rebeca Romero Rainey: Developing innovation strategy

Independent Banker

Photo by Robert Severi. Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank.

Walden Mutual aims to serve New England’s food community

Independent Banker

The team at Walden Mutual, a planned de novo in Concord, N.H.,

2021’s Best Community Banks to Work For

Independent Banker

Premium benefits packages, professional development and TLC during the pandemic—this year’s winners do everything in their power to keep their community bankers happy and fulfilled. We asked both leaders and staffers to tell us what makes their community banks stand out as employers.

Digitally Transforming the Engagement Experience for Financial Institutions

Customer experience has become a key differentiator. Learn how to launch your digital transformation by incorporating two customer experience trends into your digital transformation strategy: self-service & personalization.

Strategies for fighting remote authentication fraud

Independent Banker

As more customers moved online, fraudsters took advantage of new and increasingly inventive opportunities to commit remote authentication fraud. Experts say community banks can use education, biometrics and solid cybersecurity practices to fight this growing area of crime. By Elizabeth Judd.

Rebeca Romero Rainey: Focus on the light

Independent Banker

Photo by Robert Severi. While our decisions over the past year have been driven even more by our mission than by our bottom lines, we’ve also achieved good results. Winter is upon us. 21 marks the solstice, the official start of winter and the shortest, darkest day of the year.

Lindsay LaNore: Moving from idea to implementation

Independent Banker

Terms like ideation and innovation have become buzzwords in our industry, but it takes great leaders to translate exciting ideas into real value. By Lindsay LaNore, ICBA. The subject of last month’s column was how to brainstorm effectively.

Jim Reber: Shop talk 2021

Independent Banker

Here’s another conversation with our consummate community banker. By Jim Reber, ICBA Securities. This is Jim Reber.”. “Hi Hi Jim, this is Charlie Brown with Community Trust Bank. Do you have a minute?”. “I I sure do, Charlie. I don’t think I’ve heard from you since the summer of 2020.

The Importance of PCI Compliance and Data Ownership When Issuing Payment Cards

This eBook provides a practical explanation of the different PCI compliance approaches that payment card issuers can adopt, as well as the importance of both protecting user PII and gaining ownership and portability of their sensitive data.

ICBA’s 2021 National Community Bank Service Award winners

Independent Banker

This year’s winners: Left: Central Valley Community Bank, People’s Choice Award; Middle: Kennebec Savings Bank, Exceptional Community Bank Service Award; Right: Cross River Bank, Emerging Service Program Award.

Lindsay LaNore: The great brainstorming session

Independent Banker

By Lindsay LaNore, ICBA. When the word brainstorm first came into being, it described a sudden, violent fit. Midway through the 20th century, an American advertising executive used the term to describe a “commando” system for attacking creative problems, and the idea took off.

Robert Fisher: Who sits at your table?

Independent Banker

Photo by Heather Esposito. Working with a community bank is like being welcomed into the fold, and that’s why we choose our partners with care. Fall is my favorite season for all that it delivers: college football, tailgating, barbecue, changing leaves and crisp air.

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Now is a prime time for digital account opening

Independent Banker

Photo by Anchiy/Getty Images. How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. By Jen A. Miller.

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Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

The banks serving active duty personnel

Independent Banker

Under Larry Wilson’s leadership, First Arkansas Bank and Trust’s branch on the Little Rock Air Force Base was named the 2020 Air Force Bank of the Year. Photo by: Dero Sanford. Community banks operate on a majority of the country’s military installations.

7 ways community banks can boost profitability

Independent Banker

Photo by Paper Boat Creative/Getty. A profitability strategy has a lot to factor in given today’s uncertain market. Here’s what community bankers need to know when planning their budgets for the next year. By Cheryl Winokur Munk. Quick stat.

Lindsay LaNore: Creative teambuilding

Independent Banker

By Lindsay LaNore, ICBA. Sometimes teambuilding gets a bad rap, and busy schedules can keep it from reaching the top of the priority list, but it is something every leader should have in their repertoire. Teambuilding promotes employee engagement by improving group dynamics and strengthening bonds.

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Rebeca Romero Rainey: Mitigating cybercrime

Independent Banker

Photo by Robert Severi. We know that despite the frights cyberattacks bring, you continue to flourish by safeguarding the communities you serve. It strikes me as interesting that both Halloween and Cybersecurity Awareness Month fall in October.

Make Payment Optimization a Part of Your Core Payment Strategy

Everything you need to know about payment optimization – an easy-to-integrate, PCI-compliant solution that enables companies to take control of their PSPs, minimize processing costs, maximize approval rates, and keep control over their payments data.

The community bank’s complete guide to building trust

Independent Banker

Illustration by Ahoy There. Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. By Ed Avis & Elizabeth Judd.

Survive and Thrive by Following in the Footsteps of Retailers

Independent Banker

By: Lauren Kirkley, Group President, Print, Payment & Engagement Solutions, Vericast. Assessing consumer satisfaction and expectations in the vacuum of a single industry view is a recipe for failure.

Rebeca Romero Rainey: Use your voice

Independent Banker

Photo by Robert Severi. There is a] need for strong voices to weigh in on how new regulation will affect our communities and the customers we serve. This month’s issue of Independent Banker focuses on regulation and compliance, which continue to be costly and important topics for our industry.

Rebeca Romero Rainey: Engaging with talent

Independent Banker

Photo by Robert Severi. The people we employ embody our banks, and the personal relationships our teams forge with our customers make us unique in the industry and keep our customers returning.

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.

Charles Potts: Challenging the status quo

Independent Banker

ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an organization’s DNA. By Charles Potts, ICBA.

Trust and tax services: Worth offering?

Independent Banker

Photo by Shapecharge/Getty Images. To satisfy the banking needs of some commercial and high-net-worth clients, some community banks provide trust and tax strategy services. These banks report that specialized services are a way to deepen their already close customer relationships. By Don Sadler.

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Apex Bank’s support after the Tenn. storm

Independent Banker

When storms hit Waverly, Tenn., community bankers at Apex Bank jumped into action to help their neighbors. Photo by Mark Humphrey / The Associated Press. In August, a devastating storm rocked Tennessee’s Humphreys County.

How to respond to buy now, pay later

Independent Banker

Illustration by Wenjin Chen/Getty Images. Consumers are increasingly interested in buy now, pay later products, which are cutting into credit card usage. Here’s what community banks need to know about these products and how they can take advantage of this model. By Colleen Morrison.

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A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.