The Financial Brand

APRIL 6, 2021

Financial institutions should begin preparing now for a new type of digital currency that could impact consumers’ banking activities. appeared first on The Financial Brand. The post Cryptocurrency: The Most Important Payments Trend to Watch?

cryptocurrency 36

cryptocurrency Trends Payments Branding 36

The Financial Brand

APRIL 5, 2021

Satisfaction with direct banks takes a surprising hit during the pandemic 'stress test.' The post Consumers Are Less Happy with Digital-Only Banks (Here’s Why) appeared first on The Financial Brand. The two main causes relate to all institutions.

Maine 32

Maine Branding Customer Experience Digital Banking 32

The Financial Brand

APRIL 5, 2021

Practical suggestions address key digital weak points. The post 10 Vital CX Tips for Banks and Credit Unions in 2021 appeared first on The Financial Brand. Websites and mobile apps often come up short on ease of use and sales effectiveness.

Branding 29

Branding Mobile Customer Experience 29

Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter

Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. Creating a digital first experience, complemented by in-person engagements where needed, is the name of the game for financial institutions in 2022. The problem? Benchmarking data to measure successes (and failures).

Customer Experience