Sat.Feb 02, 2019 - Fri.Feb 08, 2019

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Neiman Marcus Names Two Execs As It Builds Luxury Platform

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5) the appointment of two executives to lead its customer and store strategies. In a press release , the department store operator said it named David Goubert to executive vice president of stores and retail experience, and named Ginger Mollo as senior vice president of retail experience for the West Coast.

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Walmart’s Allswell Goes On Tour; Target To Expand Debut Of New Loyalty Program

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Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. As it stands, all of the retailer’s online operations and stores are currently operational.

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How Betterment Is Using AI, Automation For Better Customer Engagement

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Catering to the needs of tech-savvy consumers means providing customer service that’s quick and adaptive, regardless of the channel. According to Julia Lowd, director of consumer operations at robo-advisory service Betterment , these technologies should complement human employees. Automation and Customer Engagement.

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How mPOS Helps Food Trucks Keep Up With Modern Customers

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Fostering this growth means enabling food truck operators to quickly accept customers’ payments as they dish out food and friendly service. When it comes to completing in-store payments, 36 percent of customers prefer to use credit cards and 33 percent opt for debit cards. The food truck trend is taking off in the U.S.,

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The Blueprint for a Customer-Centric Digital Lending Experience

Creating a winning digital lending experience requires plenty of focus on the needs of customers and more. Biz2X Chief Product Officer Aaron Traub covers everything from how to create such an experience, areas to hone in on, pitfalls to avoid, and plenty more in this insightful article.

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Grubhub’s Terrible, Horrible, No Good, Very Bad Day

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Grubhub operates in an increasingly challenging market. It currenly operates in 550 cities. Grubhub, faced with so much competition, has had to invest in changing its business model, which has historically relied on restaurants’ own delivery people to get the food to customers. Analysts were expecting EBITDA to be $58.48

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Amazon Seen Testing Autonomous Delivery Truck

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Embark is able to integrate autonomous vehicle operation technology into Peterbilt semi-trucks, reports explained, and typically tests vehicles with a human driver on board. “We are always innovating, and working with innovative companies to improve the customer experience and safety of our team,” an Amazon spokesperson added.