Perficient

MARCH 25, 2021

But, if you can’t, here are the key points Scott and I make: Banks responded generously to support their customers’ debt hardship needs through the pandemic, but programs are ending. Omni-channel allows you to humanize the experience with infusing technology to critical points. If you get a chance, listen to the short episode.

Tools 493

Tools Technology Strategy Branding 493

Perficient

MARCH 2, 2021

In this video, Matt Ruud, Director of Digital Marketing at Perficient, and Eric Enge, Principal of Digital Marketing, walk through the first step in the four steps to a successful site migration, Plan. So, how can you ensure your site migration is done right? Eric: Yeah. You might only have one shot to get it right.

Video 294

Video Digital Marketing Channels Marketing Google 294

The Financial Brand

MARCH 23, 2021

With so much riding on digital channels, how banks, credit unions and neobanks promote their apps is critical to adding (and holding) users. The post How the Best in Banking Are Marketing Their Mobile Apps appeared first on The Financial Brand.

Mobile 41

Mobile Marketing Branding social media 41

Cisco

MARCH 26, 2021

Get ready to TURN IT UP at our all-digital Cisco Live 2021. Consumers’ use of the range of financial channels available to them expanded significantly in 2020. What constitutes a next-generation bank branch and how can one be implemented? Join us for our engaging industry sessions across financial services and retail.

Customer Experience 71

Customer Experience Retail Operations Security 71

Abrigo

MARCH 24, 2021

Takeaway 1 The Anti-Money Laundering Act of 2020 (AMLA) is the first significant change to the Bank Secrecy Act in nearly 20 years. Anti-Money Laundering Act of 2020 (AMLA) amends the Bank Secrecy Act. The AMLA significantly amends the Bank Secrecy Act for the first time in nearly two decades, and many believe reform is long overdue.

Regulation 195

Regulation Training Study Policies 195

FICO

MARCH 31, 2021

Are successful companies the ones that meet communicate with their customers in their preferred channel to solve their issues? Banks and other global organisations have been severely impacted by the COVID pandemic and as a result call centres have been reshaped. The cloud-based contact centre market is forecast to reach $24.11

Customer Experience 52

Customer Experience Examples Trends Data 52

Lex Sokolin

MARCH 31, 2021

like banks) confirm the identities of over 300 million customers around mobile payments and onboarding use-cases, generating $100 million in revenue. It is the gatekeeper of the banking community. A big robot cop making sure that the flows of economic exchange inside the banking system are not destructive to community participants.

Capital 52

Capital Marketing Community social media 52