customer-experience-digital-strategies 
PYMNTS
OCTOBER 16, 2018
In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. In April, Domino’s Pizza announced that Domino’s Hotspots would allow customers to receive deliveries in spaces such as parks, sports fields or beaches. We’re introducing many options.”
Insights on Business
OCTOBER 16, 2018
Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. For those in API development, open banking, fintech and financial institution digital transformation. 10:45-11:30 AM.
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Insights on Business
OCTOBER 16, 2018
Customer behaviors are changing, making it necessary to find new ways of interacting and creating engagement. There’s an urgent need to accelerate digital transformation to help banks overcome these challenges and take advantage of new revenue channels. However, for most organizations, a rip-and-replace strategy is not a viable option.
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Customer experience has become a key differentiator. Learn how to launch your digital transformation by incorporating two customer experience trends into your digital transformation strategy: self-service & personalization.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next. The problem?
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