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Dollars down the drain: How your ATM lock system could be costing you

A recent global survey of ATM deployers and service providers revealed that old-fashioned lock systems — and the manual processes associated with them — can be the source of staggering costs, avoidable ATM downtime and inadequate security against current ATM attack methods. Fortunately, there is a new and much better modern-day solution.

Dollars down the drain: How your ATM lock system could be costing youiStock.com/Homiel


| by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The ATM industry has been using the same kind of locks for the past 20 years.

Think about how the world of technology has changed in that time: the internet; smartphones, blockchain; streaming video; drones; driverless cars. These either barely existed or existed only in science fiction 20 years ago.

More specifically to the ATM industry, we've seen the introduction and refinement of cardless ATMs, recycling ATMs, remote teller machines, teller assisted ATMs, advanced smart safes, instant card issuance systems and much more.

Through these two decades of remarkable technological change and advancement … the ATM industry has continued to depend upon the same old low-tech locks.

It's no wonder, then, that if you ask an ATM deployer how happy they are with today's ATM locks, the politest answer you're likely to hear is, "They're OK, but they could be better."

In reality, they could be a great deal better.

A recent global survey of ATM deployers and service providers by TMD Security revealed that old-fashioned lock systems — and the labor-intensive manual processes associated with them — can be the source of staggering costs, avoidable ATM downtime and inadequate security against current ATM attack methods. These costs might not be immediately apparent, but they are absolutely real.

And someone is paying the price.

Join ATM Marketplace and TMD Security, Thursday, May 2, for a live webinar, The hidden costs of today's ATM lock systems: What you need to know about new Access Management and discover how you can significantly reduce costs, increase ATM uptime and more reliably secure your ATM fleet.

You'll learn:

  • How to save $10,000 or more per ATM per year.
  • How to improve ATM availability and customer service.
  • How to enhance security with remote management and audit trail.
  • How to replace physical keys with secure one-time codes and mobile app.

You'll gain valuable insights into the global business case and industry requirements for the deployment of integrated Access Management for the ATM, secure room, and branch from experts at TMD Security and TMS ATM Software:

  • Bastiaan Beens, global product management director for TMD Security — Bastiaan joined TMD in 2018 and is based in the Netherlands. Previously, he was head of security affairs at ING Bank, where he was involved with security strategy and implementation for the bank's ATMs and branches.
  • Claire Shufflebotham, global security director for TMD Security — Claire joined TMD in 2013 after 20 years with NCR Corp. She has extensive experience in the self-service industry and is an active contributor to industry forums such as EAST and ATMIA.
  • Hugo Montiel, managing director for TMS ATM Software in the Americas — Hugo is a native of Argentina who has worked in both Europe and the Americas and now lives in Florida. He has more than 30 years' experience in ATM software, including professional services and software sales roles with Wincor and Diebold Nixdorf.

Register now for the webinar and learn What you need to know about integrated Access Management for the ATM.

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TMD Security

Randstad 21-39 // 1314 BG Almere // The Netherlands // Phone US: +1 215 431 47 34 // +31 36 7519400


Operational cost savings, ATM availability and consumer trust have never been more important than they are today. We are committed to help you achieve results with our proven ATM security solutions which protect against card fraud and explosive attacks.

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Suzanne Cluckey

Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally.


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