Studies indicate that social media users spend 20–40 percent more with companies that engage with them via social media — and they rely on social media channels for their first line of customer service interaction.
Most Americans (81 percent of them, according to Statista) have active social media accounts. And on an international basis, the average person spends time on social media daily, as follows:
The numbers are clear. Consumers — for both business and personal purposes — use social media regularly, often in the palm of their hand.
However, many businesses lag behind in finding ways to reach their target audience through social channels.
Some leave their social presence in the hands of an intern, admin or other youthful acquaintance with lots of tech savvy, but little to no understanding of customer service, public relations or the workings of an ATM business.
Others have social media accounts for the CEO, management and sales staff that were set up under pressure — or by someone else — and lie dormant or rarely used.
The fact is that social media users spend 20–40 percent more with companies that engage with them via social media — and rely on social media channels for their first line of customer service interaction.
That said, not all social networks are created equal for all industries, so it's important to understand who's using each, and how.
One large regional bank recently made it a requirement for employees — from tellers to IT staff to management — to have a LinkedIn profile.
Social media is becoming a primary avenue for business and personal connections all across the globe, and threatens to greatly outpace other forms of communication.
Companies that put social media on the back burner are likely to be missing out on the future of business promotion.
So, dust off that old social media profile, update it and start using it to win social sales.
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Privacy PolicySeptember 9-11, 2024 | Charlotte, NC