South State Correspondent

OCTOBER 29, 2015

It has been said that community banks are not doing enough to differentiate themselves and are not properly segmenting their markets.

Community Bank 290

Community Bank Branding Community Marketing 290

Finer Points

SEPTEMBER 22, 2015

When most people want a tissue, they say they need a Kleenex. When you cut your finger, you don’t say you need an adhesive bandage—you need a Band-Aid! When you need to make a photocopy, regardless of the brand of the machine, you make a Xerox copy. Many marketers would consider this a compliment, especially […].

Branding 217

Branding Marketing Washington Community Bank 217

Celent Banking

SEPTEMBER 9, 2015

I´ve recently had multiple conversations with financial institutions about the trend of unbundling financial services by fintech startups. In fact, it’s hard to discuss the future of the industry without touching on it. Articles from Tanay Jaipuria , Tech Crunch , and CBInsights speak openly about inexorable disruption. They all tell a fairly similar story.

Millennials 212

Millennials Fintech Bitcoin Industry 212

Gonzobanker

AUGUST 31, 2015

In our line of work , we see a lot of processes and benchmark a lot of data. Here are four statistics that will blow your mind: 75% of time spent with new customers involves computer input versus building relationships through a conversation. More than 50% of banks still originate commercial loans manually. 60% of financial institutions still use a paper-based new accounts process.

System 123

System Tools Cards User Experience 123

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Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

Lending

SWBC's LenderHub

JANUARY 8, 2015

'Lending is a vital component of your business, and you simply can’t afford to lose valuable loans to competitors. Effective lending strategies combined with a well-trained and engaged staff can and should deliver immediate, significant and sustainable double digit loan portfolio growth across all product lines year after year.

How To 122

How To Lending Training Strategy 122

Banking 4 Tomorrow

JUNE 29, 2015

For over 100 years employment has been shifting out of big industry and into services. Whether agriculture, fishing, mining or in the last 50 years manufacturing, as processes become automated, we’ve shifted to jobs where humans matter. But in a world where the ability of a human is surpassed by artificial intelligence, there is a […].

Industry 87

Industry Customer Experience Marketing Strategies Marketing 87

Banking 2020

MARCH 6, 2015

'Gamification. The very word is cringe-inducing, the epitome of a vaguely defined concept that consultants hype for a while but never actually has an impact. In fact, the term has to do with gaming mechanics (albeit in non-game contexts) which makes it even more fad-like. It’s also fair to ask what this has to do with banking anyway. We’re not here to play games and have fun, are we?

How To 87

How To Branding Mobile Innovation 87

Javelin Strategy & Research

AUGUST 31, 2015

As the October 1, 2015, date for EMV liability shift looms , it seems like everyone is gearing up for this momentous event. Banks are issuing new EMV chip cards, merchants are installing new terminals, cashiers are receiving new instructions, and so forth. Everyone is getting ready — except us consumers. Many of us have received our new cards (I got mine just last week from Chase) but are not quite sure why they were sent since the old ones haven’t expired, and we wonder how the in-store shoppin

Cards 83

Cards Fraud US Online 83

ABA Community Banking

JULY 1, 2015

Book Review: Yet, does digital marketing differ from marketing? Retail Banking Blogs Channels Books for Bankers.

Marketing 86

Marketing Retail 86

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In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Your Full Potential

SEPTEMBER 9, 2015

Allegedly, when John Adams met George Washington for the first time just prior to the outbreak of the Revolutionary War, he turned to a colleague and told him that Washington “would be leading something someday.” We all know how that went. Some people are natural born leaders. I truly believe this. Of course, there is another viewpoint that leadership has to be learned.

Leadership 61

Leadership Washington Strategy Course 61

Bankelele

APRIL 27, 2015

Earlier this month, I took a trip to the Lamu county at an invitation from the Gulf Energy side of Amu Power, and Gulf are the leading a project that will see the construction of a coal power plant that will generate 980 MW for Kenya. This is part of an ambitious project by the government to invest in and diversify its future energy generation capacity, from one that’s relied for years on hydropower dams and more recently to diesel, geothermal and wind power sources.

Community 59

Community Training social media Meeting 59

Finer Points

MAY 6, 2015

Last week’s ICBA Washington Policy Summit showed once again that community bankers are not only willing to go the extra mile—they’re even grateful for the privilege. With nearly 1,000 community bankers and industry advocates in the nation’s capital to advocate positive reform in more than 300 meetings with policymakers, there was a feeling of enthusiasm […].

Washington 195

Washington Community Policies Meeting 195

Celent Banking

JUNE 30, 2015

Corporate treasury departments initiate and approve millions of dollars in high-value payments on a daily basis. As an example, in May 2015 the average amount of a US Fedwire transfer was $5.7 million. Because of the dollar value of these transactions, banks were early adopters of enhanced authentication for corporate online banking applications. Many banks continue to offer one-time-password authentication (on top of traditional username and password) using RSA SecurID or Vasco DIGIPASS hardwar

Digital Banking 195

Digital Banking Online Mobile Technology 195

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Gonzobanker

JUNE 3, 2015

“There are only two kinds of people who are really fascinating: people who know absolutely everything and people who know absolutely nothing.” — Oscar Wilde. Gonzonians, one of the realities of banking in 2015 is that there’s just a lot more to know than there used to be. Pick a topic: changing consumer behavior, new technology, industry disruptors, new payments players, vendors, products—and on and on.

Management 120

Management Examples Lending Conference 120

Tomorrow's Transactions

MARCH 26, 2015

'Technologically speaking, the credit card as we know it should have vanished long ago. It’s surely not got much longer. As you may recall, the UK Government has for a while been looking at APIs in banking… The UK Government is to launch a ‘Call for Evidence’ on how APIs could be used in banking to improve transparency and help customers compare financial services providers.

Regulation 58

Regulation Examples Data Payments 58

Fintech Labs Insights

SEPTEMBER 17, 2015

The Best of Show votes for FinovateFall 2015 have been cast and counted! After two days and 70 live demos of the latest in fintech innovation, our attendees have made their opinions known as to which companies have earned the title of “Best of Show” ( see footnotes for voting methodology ). This year at FinovateFall, it was the debuting companies that made some of the biggest impressions on our record-setting Finovate audience.

Innovation 26

Innovation Millennials blockchain Technology 26

Banking 4 Tomorrow

JUNE 18, 2015

If you listen to the Breaking Banks AM Radio Show today (also available via stream and podcast) you’ll hear a spirited rematch of the Great Digital Banking Debate that Michal Panowicz and I had on Twitter a few weeks ago. The debate concluded with a split decision – Twitter declaring the FinTech team the winner, […].

Digital Banking 88

Digital Banking Fintech Branding Strategy 88

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As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

Lending

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. ‘what, when and how’ of the benefit), that customer values in the experience-based economy. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous c

Customer Experience 85

Customer Experience Digital Banking social media Millennials 85

The Financial Brand

OCTOBER 20, 2015

The rise of digital tech and marketing has altered the way business is done around the globe — in almost every way possible. These advances, which are happening faster and faster, and will leave financial institutions behind if nothing changes. Banks and credit unions that are quick to adapt, and adopt proven effective digital marketing […].

Marketing 25

Marketing Trends 25

ABA Community Banking

AUGUST 7, 2015

Much work fighting human trafficking goes on—here’s to continued success, despite odds Compliance Blogs AML & Fraud BSA/AML.

Fraud 81

Fraud Compliance 81

Celent Banking

JUNE 17, 2015

The branch is an important channel is every bank, but the risen of digital raises two questions: what’s its role in with a digital engagement model, and how should banks think about its value? First, consider some of the challenges of the traditional branch for the modern, digital consumer: Branches suffer from lack of talent availability. The best person for the job is not always going to be in the right location at right time.

Video 195

Video Customer Experience User Experience Training 195

Advertiser: Data Robot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

Report

Gonzobanker

JUNE 22, 2015

Do you know the strategy of the bank or credit union that you work for? a) Yes. b) No. c) This is a trick question, right? If you chose a), congratulations! Self-deception regarding life’s realities is a great coping strategy. You won’t go far in life, but it won’t matter because you’ll convince yourself that you did. If you answered b), don’t feel bad.

Strategy 119

Strategy Survey Course Exercises 119

Gonzobanker

JULY 28, 2015

I was telling a friend of mine–a senior executive at a mid-size credit union–why many banks and credit unions deceive themselves when they say their competitive advantage is their superior level of service (if you want to know why, see this and this ). My friend said: “You don’t get it. We do have superior service. It comes down to knowing our members better than any mega-bank could ever know them.”.

Leadership 117

Leadership Data Community Bank Community 117

Banking 4 Tomorrow

APRIL 13, 2015

'How does one predict the future? Admittedly it is easier to predict what will happen 5 or 10 years from now, than 50 years, but at the same time, we’ve got trouble predicting what the stock market or weather patterns will do a few weeks from now, let alone the banking system. However, when we […].

Customer Experience 86

Customer Experience Lending Innovation Fintech 86

Banking 2020

MARCH 10, 2015

'Daily, I have been reminded by the government, that the signs of economic recovery are all around me. It certainly doesn’t feel that way, but it leads to an interesting discussion about economic change. Small business has always been the axiom of contributing factors to the success of the US economy. But in modern reality, the prevailing thought was that the economy had to be led by banks.

Community 85

Community Lending Capital Conference 85

Advertiser: Trellis

Trellis is a state trial court research and analytics platform that provides Real Estate Professionals (Buyers, Foreclosure, Loan Modification, etc.) with LEADS on Pre-Foreclosures, Lis Pendes, Distressed Assets and more — to help uncover **new** opportunities and grow their business. The process is quick and easy — and all in real time. Trellis will supply you with a link to the relevant dockets, a Leads sheet and access to its UI where applicable.

Data