June, 2021

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The Digital Customer is Here to Stay – Five Principles to Keep Them Engaged

Accenture

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services. And I drew on the UK findings from our Banking Consumer Study: Making digital more human to examine the….

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Key Components of a Strong Sanctions Compliance Program

Abrigo

Create an effective sanctions program Considering the current economic and political environment, it is crucial that financial institutions maintain a strong sanctions compliance program (SCP). Would you like others articles like this in your inbox? Takeaway 1 OFAC has issued new guidance on the essential components of a strong compliance program. Takeaway 2 Financial institutions must train front-line staff to identify behavioral red flags that could indicate elder financial abuse.

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Data Conversion Tips from Your Peers Who’ve Been There, Done That

Jack Henry

After 15 years in the conversion business , I still get asked the same question. “What can we do to ensure a successful and accurate data conversion?” It can be challenging because most banks and credit unions will never go through an acquisition of another site or a change of their vendor. And those who do may only do it a few times, with a different contact handling the effort each time.

Data 167
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Bitcoin ATMs take center stage

ATM Marketplace

Although bitcoin has taken a hit recently due in part to recent comments from Tesla CEO Elon Musk, the cryptocurrency still shows no sign of disappearing. In fact, bitcoin ATMs are still growing dramatically.

ATM 144
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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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The Future of CX – 5 Things Insurance Providers Must Do to Keep Up

Cisco

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade CPaaS platform to Cisco’s industry-leading collaboration and contact center solution portfolio. The Cisco Financial Services team welcomes imimobile’s Jay Patel – VP & CEO of imimobile as our guest blogger this week.

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Beyond Open Banking Compliance: The Opportunity for Commercial Banks

Accenture

Following our article on 5 actions to enable Open Banking for business finance, we now consider how commercial banks can innovate their entire business model by using Open Banking frameworks to build a powerful ecosystem. Open Banking, accelerated by the Consumer Data Right (CDR) in Australia, aims to give customers control of their data and….

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When should policymakers reach for the history books? Some examples from the 20th century

BankUnderground

Catherine R. Schenk. In partnership with the Data Analytics for Finance and Macro Research Centre at King’s Business School and the Qatar Centre for Global Banking and Finance at King’s Business School, the Bank of England organised a ‘ History and Policy Making Conference ‘ in late 2020. This post contributes to our occasional series of guest posts by external researchers who presented their research at this conference.

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Driven by Data

ABA Community Banking

For Bernard Tynes, realizing the power of marketing takes the perfect combination of gut feeling and hard information. The post Driven by Data appeared first on ABA Banking Journal.

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How Can Banks Deliver Successful Branch Transformation?

ATM Marketplace

Banks are rushing to create better branch experiences in the wake of changing customer expectations post pandemic. But how can they make the transformation successful? Here are a few trends to keep in mind to help with that

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Beyond Responsible AI: 8 Steps to Auditable Artificial Intelligence

FICO

With novel artificial intelligence (AI) applications multiplying like rabbits these days, it may seem like the current wave of AI innovation is all beer and skittles. Lawsuits have a way of sobering up any metaphorical party and, in the wake of numerous high-profile racial bias and fairness cases, The Wall Street Journal reports that companies including Google, Twitter and Salesforce say they “plan to bulk up ethics teams responsible for evaluating the behavior of algorithms.”.

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Morgan Stanley to bar unvaccinated staff from New York offices

TheGuardian

Bank warns staff they have less than three weeks to take both Covid jabs or continue working from home Coronavirus – latest updates See all our coronavirus coverage Employees and visitors to Morgan Stanley will be barred from entering the bank’s New York offices unless they are fully vaccinated against Covid-19 from next month, as the Wall Street firm prepares to get staff back to their desks by early September.

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Automation in large enterprises is mostly small, pilot rollouts

BankInovation

Organizations, including those in financial services, are struggling to realize the full value of automation, in part because they’re tentative about fully rolling it out. That’s left nearly half of process automation deployments at the proof-of-concept stage or team scale, although process automation received a high satisfaction rating in a recent survey by Emergence Partners, […].

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The Real Effects of Zombie Lending in Europe

BankUnderground

Belinda Tracey. ‘Zombie lending’ occurs when a lender supports an otherwise insolvent borrower through forbearance measures such as repayment holidays and temporary interest-only loans. The phrase was first coined for Japan in the late 1990s , but more recently several authors have documented that zombie lending to European firms has been widespread following the sovereign debt crisis (see Acharya et al (2019) , Adalet McGowan et al (2018) , Banerjee and Hofmann (2020) , Blattner et

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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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The Fully Empowered Banker

ABA Community Banking

By focusing on employee empowerment, banks of all sizes are catalyzing innovation and a healthy workplace culture. The post The Fully Empowered Banker appeared first on ABA Banking Journal.

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Is your ATM experience seamless?

ATM Marketplace

Customers' expectations have changed dramatically these past few years. They now expect seamless experiences across all channels. Can your ATM keep up with this demand?

ATM 136
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7 tips to make paying your bills easier than ever

Qudos Bank

Most people have been surprised by an unexpected bill before, whether it’s an expensive car repair or a higher-than-expected energy bill during a hot Summer. If you haven’t planned for them, these costs can easily sneak up on you and cause a financial headache.

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New £50 note featuring Alan Turing goes into circulation

TheGuardian

Note honouring mathematician, computer pioneer and codebreaker contains advanced security features The new £50 note goes into circulation on Wednesday – but with consumers increasingly going cashless, for millions of people it may be months or even years before they see or touch one. It’s been around for 40 years, but the £50 note doesn’t have a great image: there is a perception that aside from some overseas tourists, the only people who use them are criminals, tradespeople looking to evade tax

Taxes 101
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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

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A $130M crypto quant nets big returns as options boom

BankInovation

Forget Elon Musk tweets, regulatory missives and Bitcoin’s energy consumption. To hedge fund manager Shiliang Tang, the biggest crypto story this year is taking place in the shadows: An options market that’s booming and shaking up digital-currency trading along the way. At his $130 million fund LedgerPrime, filled with Wall Street converts from the likes […].

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Procyclicality mechanisms in the financial system: what we know and some open questions

BankUnderground

Robert Czech, Simon Jurkatis, Arjun Mahalingam, Laura Silvestri and Nick Vause. Financial markets reflect changes in the economy. But sometimes they amplify them too. Both of these roles were evident as the Covid-19 (Covid) pandemic materialised. As the economic outlook deteriorated, risky asset prices fell in reflection of that. And those falls were amplified as some investors reacted by liquidating assets.

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CECL’s First Wave Offers Insights for Smaller Banks

ABA Community Banking

Many banks have until January 1, 2023 before they must implement the current expected credit loss standard, or CECL. But it’s not too soon to start gleaning lessons from larger institutions that are already utilizing the new standard. The post CECL’s First Wave Offers Insights for Smaller Banks appeared first on ABA Banking Journal.

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2 Reasons Cashless May Be a Bit Overblown

ATM Marketplace

If you look up "cashless" on Google, you will inevitably find articles that argue the future is cashless and cash is old news. But…that isn't entirely true

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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Raising Elder Fraud Awareness to Prevent Real Estate Scams

FICO

It’s June, a special month for honoring loved ones, especially parents and grandparents by raising Elder Abuse Awareness. World Elder Abuse Awareness Day is officially June 15th and it’s an ideal time to educate oneself on how to protect elders from becoming victims of financial abuse. All too often, elders today are the targets of residential real estate fraud and scams.

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Banks must guarantee access to cash for everyone, says Age UK

TheGuardian

Millions of older and vulnerable people cut off from ATMs and banking services, charity finds Banks must move swiftly to guarantee access to money for everyone as the cash system in part of the UK veers towards market failure, a national charity has said. Age UK warned that millions of UK citizens are cut off from cash and banking services. The lack of facilities is causing many to fall victim to financial abuse after being forced to rely on others to make transactions on their behalf, the chari

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‘Credential stuffing’ attacks on the rise at banks

BankInovation

Cybersecurity firm Akamai has seen a 45% year-over-year increase in automated “credential stuffing” attacks, which use stolen user names and passwords to specifically target financial institutions. The financial services industry is one of the hardest hit when it comes to this form of attack, said Steve Ragan, a security researcher at Akamai, a cybersecurity and […].

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BauerFinancial Recognizes Popular Bank

PopularBank

Premier Rating Firm BauerFinancial Recognizes Popular Bank as a Superior Financial Institution with Five-Star Rating. New York, NY – June 9, 2021 – Popular Bank, a subsidiary of Popular, Inc. (NASDAQ: BPOP) has once again received the distinguished five-star rating from BauerFinancial. BauerFinancial has now rated Popular Bank with five-stars (Superior) for twenty-four consecutive quarters.

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Need Curated Pre-foreclosure Lists to Generate New Real Estate Leads? Trellis Has the Data!

Trellis is a state trial court research and analytics platform that provides Real Estate Professionals (Buyers, Foreclosure, Loan Modification, etc.) with LEADS on Pre-Foreclosures, Lis Pendes, Distressed Assets and more — to help uncover **new** opportunities and grow their business. The process is quick and easy — and all in real time. Trellis will supply you with a link to the relevant dockets, a Leads sheet and access to its UI where applicable.