Payments Dive

JULY 12, 2019

Executives from two of the country's largest banks, Chase and HSBC, will keynote the upcoming Bank Customer Experience Summit, Sept. 23-25 in Chicago.

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Chicago Customer Experience 255

Bank Innovation

JULY 12, 2019

JPMorgan Chase has rolled out a digital investment product that will help grow its relationships with the 60 million-plus U.S. households it counts as customers. You Invest Portfolios, which launched this week, is a mix of J.P. Morgan ETFs that balance risk and returns based on customer preferences. It’s aimed at digitally active customers who […].

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America Management 218

PYMNTS

JULY 12, 2019

More call centers are beginning to rely on artificial intelligence (AI) for greater insights. In recurring payments, subscription commerce is having a “fear of commitment” moment. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. All This, Today In Data.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Bank Innovation

JULY 12, 2019

Standard Chartered customers can now do their mobile banking through social media platforms. Starting this month, the London-based company is letting customers in Botswana, Zambia and Zimbabwe transfer money to friends, view account balances and pay bills through social media platforms, including Facebook Messenger and WhatsApp. In a move reminiscent of Chinese apps Alipay and […].

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social media Mobile Company Operations 199

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Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

Lending

Payments Dive

JULY 12, 2019

Branch CEO Atif Siddiqi addresses the fight to help consumers gain financial flexibility

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Abrigo

JULY 12, 2019

By Urum Urumoglu Senior Consultant A financial institution’s internal pricing decisions and strategies are crucial to the safety and the soundness of the organization and to its interest rate risk management process in particular. While it is unclear whether we will remain in a rising wholesale interest rate environment, given some of the Federal Reserve’s recent discussions on the fed funds rates, we all know and expect that in many areas of the U.S., retail rates will probably go higher since

Study 150

Study Risk Management Strategy Trends 150

Bank Innovation

JULY 12, 2019

Standard Chartered customers can now do their mobile banking through social media platforms. Starting this month, the London-based company is letting customers in Botswana, Zambia and Zimbabwe transfer money to friends, view account balances and pay bills through social media platforms, including Facebook Messenger and WhatsApp. In a move reminiscent of Chinese apps Alipay and […].

social media 170

social media Mobile Company Retail 170

PYMNTS

JULY 12, 2019

Though not the busiest week in B2B venture capital funding, investors presented a clear preference for corporate expense management and B2B eCommerce, with additional funding going toward logistics and small business banking firms for a total of $203.5 million raised this week. Ezyhaul. The logistics space saw another boost this week with the $16 million Series B funding round in Ezyhaul , reports in YourStory said this week.

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Tools Capital Management Technology 160

Bank Innovation

JULY 12, 2019

JPMorgan Chase has rolled out a digital investment product that will help grow its relationships with the 60 million-plus U.S. households it counts as customers. You Invest Portfolios, which launched this week, is a mix of J.P. Morgan ETFs that balance risk and returns based on customer preferences. It’s aimed at digitally active customers who […].

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America Management 150

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In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

Report

PYMNTS

JULY 12, 2019

Trends in legal cannabis retail are just now emerging, and fresh numbers from Colorado are providing insight into how the industry is evolving. According to a report from CNBC , Colorado, the first to make recreational pot legal, has hit a milestone: It has “surpassed $1 billion in total cannabis-related revenue, the first state in the country to hit that milestone.

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Retail Colorado Regulation Compliance 154

Payments Source

JULY 12, 2019

The fintech rush into point of sale financing is partly a play on younger consumers’ migration away from traditional credit cards. This, in turn, has prompted a counter play from Citizens Bank.

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Millennials Fintech Cards Payments 100

PYMNTS

JULY 12, 2019

To help lay out its battle pay to take on Amazon, Target and other competitors, Walmart is on the hunt for a new chief revenue officer for its eCommerce business in the U.S. The executive would work under Marc Lore, who is the company’s online leader, Fortune reported. According to a memo that Bloomberg obtained, the vacancy opened up when Scott Hilton departed the retailer in May.

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Retail Report Online Company 145

Payments Source

JULY 12, 2019

Samsung has reached an agreement with an online marketplace for financial products in India that will allow consumers to apply for credit cards and loans through the Samsung Pay app.

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Samsung Cards Online 98

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Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

Lending

PYMNTS

JULY 12, 2019

For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price, selection or location. Increasingly, call centers are turning to artificial intelligence (AI) for an assist. According to the latest Call Center Commerce Tracker , the global call center AI market is projected to increase at 28.5 percent CAGR between 2019 and 2024.

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Study Mobile Fraud Retail 135

Payments Source

JULY 12, 2019

The information you need to start your day, from PaymentsSource and around the Web. Today: Lobby group pushes PSD2 delay; Debit expands for car rentals; Dolphins embrace crypto; Hong Kong transit adds Apple Pay.

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Apple Groups 81

PYMNTS

JULY 12, 2019

With its hardware foray keeping consumers connected to its ecosystem, Amazon is at work on a higher quality Echo speaker as well as its home robot. The eCommerce retailer is looking to roll out the new Echo product by 2020 per unnamed sources, Bloomberg reported. The speaker’s prototypes are said to be wider than the existing Echo to allow for more components such as four tweeters at a minimum.

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United States California Retail Report 128

ATM Marketplace

JULY 12, 2019

Bitcoin ATMs, which aren't covered by anti-money laundering laws the same as banks, are making it difficult for Spanish authorities to bring down a major money laundering operation.

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ATM Bitcoin Operations 75

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Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

US

PYMNTS

JULY 12, 2019

Order-to-cash solutions provider Billtrust has added Priority Commercial Payments to its Business Payments Network (BPN) to streamline B2B payments reconciliation, the companies said in a press release this week. Accounts payable automation and payment processing firm Priority will connect to businesses within BPN to support streamlined reconciliation of transactions that flow through the platform, supporting the journey toward touchless accounts payable and reconciliation processes.

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Payments Analysis Data Fintech 128

Payments Source

JULY 12, 2019

From data rights to common security measures, organizations that provide clarity on how companies handle financial data and access can pave the way to more fruitful relationships, writes Steve Smith, chairman, CEO and co-founder of Fincity.

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Data Company Security Fraud 68

PYMNTS

JULY 12, 2019

Fighting off airlines’ reputation of slow, frustrating customer service desks, tied-up phone lines and exhausting wait times is becoming more critical as consumers grow used to quick and personalized services in the digital age. Modern customers want their issues resolved instantly, after all. As such, airlines must meet consumers where they are if they want to better serve those already reliant on mobile channels, noted Tori Forbes-Roberts, vice president of reservation sales and customer care

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Apple Mobile Meeting Tools 121

ATM Marketplace

JULY 12, 2019

Cash was king for three hours on Thursday in Australia when ATMs and Eftpos went down across the country due to a Telstra outage.

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ATM System Payments 85

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Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

Compliance

PYMNTS

JULY 12, 2019

Amid expansion efforts of U.K. digital bank Starling, several senior executives — including Julian Sawyer, Starling’s co-founder and chief operating officer — have left this year. The exits come at a time the lender is attempting to speed up its growth, the Financial Times reports. Sawyer, who was also head of banking services, stepped down July 11 following Product Director Ben Chisell’s departure last week.

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Lending Digital Banking Capital US 115

BankBazaar

JULY 12, 2019

There are long queues whenever you go to the bank branch nowadays. It’s even worse at ATMs. There are, of course, some ATMs that have claimed to be under repair in the past week and there are many ATMs that have been shut down. Are you running out of cash? Don’t want to use your Debit Card or Credit Card ? Don’t worry! You can use a Micro-ATM to get some cash.

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ATM Cards System Mobile 60

PYMNTS

JULY 12, 2019

Companies are beginning to release their second quarter earnings reports, and experts are pointing to Citigroup to outperform in the banking industry. “Citi almost looks a bit like a ladder,” Sarah Potter told CNBC’s Trading Nation on July 9, predicting its stock to continue to climb. Citi is scheduled to release its earnings report on Monday (July 15) morning.

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Cards Fintech US Report 115

CFPB Monitor

JULY 12, 2019

On June 27 the Senate passed the Gold Star Spouses and Spouses of Injured Servicemembers Leasing Relief Expansion Act as part of the Fiscal Year 2020 National Defense Authorization Act (see Sec. 6007). If it becomes law, the bill would amend the SCRA to allow spouses of servicemembers killed or injured during service to terminate certain types of leases.

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National Training Conference System 60

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As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

Lending