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Capital One's Winninger addresses the bank cafe experience
Reimagining the in-branch customer experience has become an increasingly important challenge amid the rise of mobile banking an alternative payment options. Capital One's Andrew Winninger addresses how the company uses Capital One Cafes to engage with the local community, while maintaining a deep connection with local banking customers.
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Bank Customer Experience (BCX) Summit
September 9-11, 2024 | Charlotte, NC