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Future-proofing the branch network beyond COVID-19

Accenture

In the first six months of 2020, the global COVID-19 crisis rapidly accelerated the evolution of the branch-network footprint. Both the role and shape of branches are changing rapidly. The post Future-proofing the branch network beyond COVID-19 appeared first on Accenture Banking Blog.

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Is the branch dead?

Chris Skinner

A regular discussion of mine has resurfaced in recent days: is the branch dead? Why it has returned is due to the announcement of Santander closing a fifth of its UK branch network: The Spanish-owned bank, which has one of the largest high street networks in Britain, will shut 140 branches, leaving … The post Is the branch dead?

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Banks embrace cash recycling, ITMs to enhance branch ops

Payments Dive

Cash recycling and interactive teller machines are allowing banks and credit unions to create significant efficiencies at the branch level, with reduced staffing costs, increased productivity and reduced cash exposure, according to experts speaking at a panel on branch transformation at ATMIA's annual U.S. conference in Houston.

Houston 449
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What's new in branch design?

ATM Marketplace

Digital banking is important, but branches also have a role to play. A panel at the Bank Customer Experience Summit in Charlotte, North Carolina took a look at what's new in branch design.

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As branches close, mobile video chat spikes 

Bank Innovation

As customers practice social distancing and financial institutions close branches, banks and credit unions are increasingly helping consumers via video chats. “We We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union.

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Branch Banking Going Digital-First For Safety And Relevance

PYMNTS

Here’s another icy factoid from the year of COVID: up to 20,000 bank branches are expected to close before the pandemic is declared done. And the new Tracker goes further, stating that 62 percent of European Union consumers are interested in nixing branch banking for a digital-only experience. Safer, Interactive In-Branch Banking.

ATM 307
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How to Improve Branch Performance & Streamline Branch Operations Processes

Jack Henry

They’ve called for forced branch closures, highlighted the importance of contact centers, and accelerated adoption of digital channels. They’ve shined a spotlight on the need for banks and credit unions to have technology in place that will improve branch performance so they can offer the service their accountholders deserve.