Citi, Flywire move $2M to secure PPE for Boston hospitals
BankInovation
MAY 13, 2020
A partnership between Citi Commercial Bank and payments fintech Flywire benefited Boston health care workers last month.
This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.
Bank Innovation
AUGUST 2, 2019
In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, and Jake Martin, associate editor, discuss the following developments: At the Customer Experience in Financial Services conference in Boston this week, bank executives on several panels spoke […].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Celent Banking
FEBRUARY 1, 2017
Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.
Cisco
MAY 29, 2019
In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.
Bank Innovation
FEBRUARY 19, 2020
LendingClub, the publicly traded digital-lending marketplace, announced Tuesday that it is acquiring Boston-based Radius Bank, which has $1.4 billion in assets and is partnered with several fintech companies. LendingClub will pay $185 million for the acquisition, which the company expects to pay for itself in less than two years.
Bank Innovation
APRIL 21, 2020
The Boston-based bank is creating its own solution in advance of the PPP forgiveness process that will start […]. Radius Bank is standing up a Paycheck Protection Program loan forgiveness tool, even as many banks feel left in the dark by the Small Business Administration, which hasn’t yet released details on how the process will work.
BankInovation
FEBRUARY 23, 2022
$24B Eastern Bank selects Backbase Boston-based Eastern Bank announced last week that it has partnered with digital banking platform provider Backbase to provide enhanced digital account opening for consumer and commercial customers.
PYMNTS
DECEMBER 23, 2019
Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston.
PYMNTS
DECEMBER 23, 2019
Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston.
Cisco
MAY 29, 2019
In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.
PYMNTS
NOVEMBER 24, 2020
Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.
PYMNTS
JUNE 27, 2017
Forty-five percent of retailers are planning to use AI in the next few years, according to the latest research from Boston Retail Partners. This AI integration will be done through the use of chatbots or digital assistants and primarily used for customer enhancement services. Increasing customer loyalty — 50 percent.
PYMNTS
DECEMBER 4, 2019
The beauty brand has launched pop-up shops in cities such as Austin, Miami, Boston and London, but its success has primarily been in online sales of its lotions, lash products and soft, pink-colored lip balms since its 2014 inception. fragrance sales.”. The department store retailer has also reportedly worked with Allbirds, Everlane and Away.
PYMNTS
OCTOBER 16, 2019
Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.
PYMNTS
JANUARY 23, 2020
We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Delivering Customer Loyalty.
PYMNTS
OCTOBER 16, 2019
Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.
PYMNTS
AUGUST 23, 2019
Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year. After experimenting with the pop-up shops, it was reported in February that the company would be opening an outlet store in Kentucky.
PYMNTS
NOVEMBER 5, 2019
A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. While there, Orgel was most recently involved in the launch of the new Apple Card. Flywire announced his appointment Tuesday (Nov. 5) to the newly created position.
PYMNTS
SEPTEMBER 19, 2017
According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. The study found 38 percent of retailers indicate personalization is the top goal for digital customer experience. As of today (Sept.
William Mills
SEPTEMBER 12, 2019
Last week, WMA attended Inbound 2019 in Boston alongside 26,000 other eager marketers. Customer experience, or what Brian dubs “experience-market fit” has now emerged as perhaps the last remaining differentiating factor.
PYMNTS
FEBRUARY 21, 2017
Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. Retailers from Macy’s to Walmart and more were discussing how best to utilize data to provide a more custom experience for consumers in-store. Welcome to the age of instant gratification.
CB Insights
AUGUST 27, 2020
Duck Creek Technologies , a Boston-based insurance software provider, raised $405M in its IPO this month, valuing the company at almost $3.5B. Get the slides and recording from our recent webinar to learn how insurtech startups are helping insurers cut costs, manage risks and improve customer experience. First name.
Fintech Labs Insights
MARCH 14, 2024
Marketing in Financial Services Conference Calendar 2024 Event Location Start End Attendees* Speakers* Digital Marketing for Financial Services SF 17 Apr 24 18 Apr 24 Fintech Marketing Conference London 23 Apr 24 23 Apr 24 Financial Brand Forum Las Vegas 20 May 24 22 May 24 3,000 Financial Services Customer Experience London 5 Jun 24 5 Jun (..)
Celent Banking
JANUARY 20, 2017
Customer Experience. As for what you can expect between now and April 4 in Boston, look for a series of articles from the Celent analyst team highlighting some of the many insights that we’ve gleaned along the way. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation.
PYMNTS
NOVEMBER 8, 2017
Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. So, we developed Smart Home powered by b8ta to emulate a ‘lab-like’ atmosphere that empowers customers to make informed decisions.”.
PYMNTS
FEBRUARY 4, 2019
The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches. Today, Interior Define has opened several new guide shop locations in New York, LA, San Francisco, Austin and Boston. “We
PYMNTS
JULY 21, 2017
Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. Through this omnichannel experience, retailers have more ways to connect with consumers.
PYMNTS
MAY 19, 2016
A number of major retailers have already adopted processes that let customers stay strapped in their seatbelts while receiving state-of-the-art service. This month, a number of advancements were made to the omnichannel space — all aimed at bringing merchants one step closer to offering a totally seamless customer experience.
PYMNTS
DECEMBER 26, 2019
It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. Starbucks kicked off 2019 by adding additional cities to its delivery network through a partnership with Uber Eats. and Chicago.
PYMNTS
FEBRUARY 4, 2019
The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches. Today, Interior Define has opened several new guide shop locations in New York, LA, San Francisco, Austin and Boston. “We
PYMNTS
AUGUST 8, 2017
With PwC’s projected significant increase in the AI market over the next two-and-a-half years — alongside Boston Retail Partners’ research showing 45 percent of retailers ramping up AI use in the next three years — it’s no wonder consumer behaviors have begun to change as well.
PYMNTS
JANUARY 21, 2020
Clover started with one food truck and it now has 12 restaurant locations throughout the greater Boston area. Some of the [kiosk] experiences [at other places were] absolutely terrible,” he said, adding that this made him wary about the devices causing negative experiences.
PYMNTS
MARCH 23, 2017
Or you happen to be the Boston-based QSR chain, starting about 2013. Which, when we talked to VP of Operations Matt Taylor, is their favorite honors, because what Boloco prides itself on is creating the best customer experience out there. And also the best burrito. Which we also clearly do,” Taylor noted.
PYMNTS
JANUARY 25, 2019
Over the next several weeks, delivery services via Uber Eats are on deck to roll out in Boston, Chicago, Los Angeles, New York and Washington, D.C. As of Tuesday (Jan. 22), Starbucks delivery was officially up and running in San Francisco. A London pilot is also in the pipeline. Delivery orders are charged a $2.49
Celent Banking
FEBRUARY 28, 2017
While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston. I look forward to seeing you there.
Celent Banking
FEBRUARY 28, 2017
While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston. I look forward to seeing you there.
PYMNTS
SEPTEMBER 27, 2019
An extensive analytics framework is necessary to keep this massive number of customers satisfied, however, pushing Dunkin’ to implement artificial intelligence (AI)-driven applications to enhance the mobile customer experience. We’re still early in that journey,” she said.
PYMNTS
NOVEMBER 13, 2017
At peak hours, a b8ta expert will be on-site to answer questions, but customers are also free to explore the products on their own. We’re not a tech store,” said Ruth Crowley, Lowe’s VP of Customer Experience Design. Smart Home Powered by b8ta” is available in select major U.S.
PYMNTS
FEBRUARY 4, 2019
The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey. Almost six in 10 — or 56 percent — of consumers are more likely to shop at a retailer that enables them to share a cart across channels.
PYMNTS
FEBRUARY 22, 2018
Those may seem like small changes to a facility like Kitchen United’s, but those features could impact the customer experience. And Grubhub has been in expansion mode , gobbling up Boston-based Foodler, Groupon’s OrderUp and Yelp’s Eat24 in 2017. Kitchen United will even guide its members through the delivery business.
Celent Banking
FEBRUARY 24, 2017
When evaluating this year’s Model Bank submissions that are targeted at small business and corporate clients, we identified a number of excellent initiatives in each of the five overall categories: Customer Experience. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation.
PYMNTS
SEPTEMBER 27, 2017
But that doesn’t mean those rather enthusiastic shoppers couldn’t or shouldn’t be given a better customer experience, Berger said – in fact, the data clearly indicates they are looking for one in a variety of ways.
PYMNTS
JANUARY 26, 2018
Perhaps counterintuitively, Boston-based tech company True Fit took a non-visual approach to this challenge, instead opting to leverage data from both consumers and brands to suggest products that are likely to match not only the shopper’s body shape and size, but her personal style as well. A Different Approach.
PYMNTS
APRIL 2, 2018
Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.
Expert insights. Personalized for you.
We have resent the email to
Are you sure you want to cancel your subscriptions?
Let's personalize your content