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podcast

Podcast: Making the case for ATM managed services

Paul Gooch, client solutions consultant at ATM managed services provider Fiserv, discusses why compliance was the driving factor for institutions entertaining managed services and also the elements of a successful ATM management program.


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Today's podcast is sponsored by...

Listen and learn how ATM managed services from Fiserv will help you reduce expenses, provide one-call vendor management, keep you current with new compliance regulations and technology upgrades and provides timely and easier ways of delivering services.

For more information, please visit http://solutions.fiserv.com/cs-atmms

Podcast summary

While innovations have brought new technologies that can increase ATM use and profitability, some of these same technologies are making the management of a fleet of ATMs more time consuming and expensive. The migration to Windows 10 by January 2020, plus other initiatives, means the expense curve will only continue to rise.

In this podcast, former ATM Marketplace editor Suzanne Cluckey sits down with Paul Gooch, client solutions consultant at ATM managed services provider Fiserv, to discuss why compliance was the driving factor for institutions entertaining managed services and also the elements of a successful ATM management program.

You want to make sure the provider can bring a full compliance package to the table to make sure their ATM fleet is not just ADA compliant, but also compliant with industry mandates, like PCI, Gooch said.

The provider should also be vendor agnostic, taking into account future acquisitions. What happens, for example, if you acquire a bank that has a different vendor," he asked. How do you roll those into the program? Do you replace them all?

A good ATM managed service provider should also pass on all the revenue.

"From the interchange and surcharge perspective, the financial institution should be able to realize and maintain all of that revenue from their fleet, Gooch said.

Another key is financing.

"In the case of a large institution we had, they had the issue of becoming compliant, but from a capital perspective, they were not capable of purchasing all of the upgrades and new ATMs," Gooch said. "Capital assistance is a major player for sure."

Making sure the financial institution maintains control and decision making of the fleet is also important. Even though the ATM provider is managing the fleet, the ATM is owned that financial institution. "Making sure that they have the decision making capabilities to guide that provider into telling them how they want their fleet to run, look, feel, etc," he said.

To hear more, listen to the full podcast.


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