Trying To Reason With Returns Season: 51 Percent Of Consumers Would Keep Goods For Discounts
PYMNTS
JANUARY 11, 2021
While early to mid-January is always the return season, this year has long been forecast to be a spot more active than its predecessors given the volume of gifts bought online during the 2020 holiday rush. And as that tidal wave crashes down, retailers are responding in a perhaps unexpected way. The likes of Walmart, Amazon and Target are issuing refunds and telling consumers they can just keep the items, instead of going through the trouble of shipping them back.
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