Insights on Business

OCTOBER 31, 2019

How do compliance professionals manage more than 57,000 regulatory alerts in one year? IBM OpenPages with Watson recently had the opportunity to join host Thomson Reuters for a morning of regulatory compliance thought leadership to explore this very topic. The day began on the 29 th floor of Thomson Reuters client center bringing together more than 70 compliance and risk professionals from the Toronto financial services community.

Compliance 70

Compliance Community Analysis Survey 70

Insights on Business

OCTOBER 31, 2019

In the continued evolution of the IBM Governance Risk and Compliance (GRC) product line, I am pleased to announce that effective today, Algo FIRST (FIRST) is rebranded to IBM FIRST Risk Case Studies. Algo FIRST was acquired by IBM as part of the Algorithmics acquisition which took place in October 2011. During its time at IBM, FIRST has become closely aligned and integrated with IBM OpenPages.

Case Study 70

Case Study Study Compliance Risk Management 70

Insights on Business

NOVEMBER 12, 2019

About a month ago, I attended the IBM RegTech Summit in London, which brought together a mix of financial services professionals, regulatory experts and technologists. But the terminology was markedly different than most financial crime and compliance events I’ve attended. With terms like “AI,” “machine learning,” “cloud” and “innovation,” you could make a successful run at buzzword bingo.

Compliance 70

Compliance Innovation Fraud Analytics 70

Insights on Business

NOVEMBER 26, 2019

Fraud prevention is about who you can trust. For financial institutions, it’s about understanding the relative risk of a customer, a merchant and/or a transaction, as well as hundreds of different factors including location, amount, device, etc. But for customers, both actual fraud attacks as well as incorrectly blocked legitimate transactions represent a breach of that trust.

Fraud 91

Fraud Payments Innovation Customer Experience 91

Insights on Business

JANUARY 21, 2020

Shell companies and the hidden threat of entity risk. While not inherently illegal, shell companies have been getting a lot attention recently for the role they play in illegal activity. This makes sense, as two of the legitimate uses of shell companies are the ability to shield owners from litigation and as a vehicle for tax avoidance (not evasion).

Company 103

Company Taxes Data Management 103

Insights on Business

JANUARY 21, 2020

Shell companies and the hidden threat of entity risk. While not inherently illegal, shell companies have been getting a lot attention recently for the role they play in illegal activity. This makes sense, as two of the legitimate uses of shell companies are the ability to shield owners from litigation and as a vehicle for tax avoidance (not evasion).

Company 91

Company Taxes Data Management 91

Insights on Business

NOVEMBER 26, 2019

Fraud prevention is about who you can trust. For financial institutions, it’s about understanding the relative risk of a customer, a merchant and/or a transaction, as well as hundreds of different factors including location, amount, device, etc. But for customers, both actual fraud attacks as well as incorrectly blocked legitimate transactions represent a breach of that trust.

Fraud 91

Fraud Payments Innovation Customer Experience 91

Insights on Business

OCTOBER 31, 2019

How do compliance professionals manage more than 57,000 regulatory alerts in one year? IBM OpenPages with Watson recently had the opportunity to join host Thomson Reuters for a morning of regulatory compliance thought leadership to explore this very topic. The day began on the 29 th floor of Thomson Reuters client center bringing together more than 70 compliance and risk professionals from the Toronto financial services community.

Compliance 70

Compliance Community Analysis Survey 70

Insights on Business

OCTOBER 31, 2019

In the continued evolution of the IBM Governance Risk and Compliance (GRC) product line, I am pleased to announce that effective today, Algo FIRST (FIRST) is rebranded to IBM FIRST Risk Case Studies. Algo FIRST was acquired by IBM as part of the Algorithmics acquisition which took place in October 2011. During its time at IBM, FIRST has become closely aligned and integrated with IBM OpenPages.

Case Study 79

Case Study Study Compliance Risk Management 79

Insights on Business

OCTOBER 31, 2019

How do compliance professionals manage more than 57,000 regulatory alerts in one year? IBM OpenPages with Watson recently had the opportunity to join host Thomson Reuters for a morning of regulatory compliance thought leadership to explore this very topic. The day began on the 29 th floor of Thomson Reuters client center bringing together more than 70 compliance and risk professionals from the Toronto financial services community.

Compliance 70

Compliance Community Analysis Survey 70

Insights on Business

OCTOBER 23, 2019

This is a great moment for IBM. IBM OpenPages with Watson has been named one of the 2019 Gartner Peer Insights Customers’ Choice for Integrated Risk Management Solutions. We are incredibly proud of our customers continued input into our offering, especially in our most current release of OpenPages with Watson v8.1 as discussed in my previous blog. Their contribution in our “innovating in the open” approach is part of the reason we received this honor.

Risk Management 125

Risk Management Compliance Management Policies 125

Insights on Business

SEPTEMBER 27, 2019

Today we are inundated with alerts, breaking news, celebrity scandals and what their neighbor had for lunch. The feeds are not limited to one medium; your computer, your television, your phone, your tablet and now even the watch you wear on your wrist. The flood of data that comes in can bury a person. How is anyone intended to consume it all? So, here are some answers.

Management 87

Management Compliance social media Data 87

Insights on Business

SEPTEMBER 26, 2019

In my May 2019 blog, “Has GRC Reached Its Tipping Point? Observations From The Front Lines” , I described a set of common patterns that are driving business initiatives in Governance, Risk & Compliance. These highlighted that: Organizations are transforming their GRC frameworks, They are driving to realize greater benefits from already significant GRC investments, and.

Compliance 87

Compliance Examples Policies Management 87

Insights on Business

AUGUST 6, 2019

Payments modernization initiatives around the globe have long been a topic of huge interest and are at different stages of implementation in different countries. Time and again, it has proven to be a catalyst for transformation that has fueled innovation. Canada is now completely into this modernization party, driven by the modernization agenda and timeline set by Payments Canada.

Payments 96

Payments Risk Management Innovation Analytics 96

Insights on Business

AUGUST 5, 2019

Building a strategy and doing the right planning in order to achieve corporate objectives is the key to any business, and no doubt, planning sales compensation plays a crucial role in meeting those goals. A lot of time and effort goes into planning these at the beginning of the year, but sudden changes in the business environment or market dynamics can always overturn your planning assumptions.

Strategy 112

Strategy Management Meeting Marketing 112

Insights on Business

JULY 30, 2019

Challenges from financial crime incidents and penalties grow. Criminal enterprises are becoming increasingly sophisticated at the same time as new payment methods are emerging (peer to peer and faster/immediate payments) and transaction volumes are exploding. And financial institutions across the globe are feeling the pain of high-profile financial crime incidents in the form of significant losses and regulatory penalties. “ As transaction levels continue to rise, so will the number of analysts

Study 107

Study Survey Regulation System 107

Insights on Business

JULY 30, 2019

In this series of blogs , we focus on four high-growth transformative technologies with emerging risk applications which can help banks and financial institutions complete and protect the enterprise. Today we discuss how advanced analytics and aggregation software can address limitations in computational power and granularity required to meet evolving regulatory demands.The other three emerging technologies are cloud, big data and of course, AI.

Risk Management 70

Risk Management Analytics Technology Management 70

Insights on Business

JULY 29, 2019

Digital assistants today can deliver far more services beyond sophisticated call routing. Infusion of artificial intelligence (AI) functionalities adds the potential to increase seller field time, improve sales performance and help lift HR productivity. These enhancements mean that digital assistants can positively affect business results. What it does.

Knowledge Base 101

Knowledge Base Management Examples Operations 101

Insights on Business

JULY 29, 2019

I like to learn, network, meet new people with similar interests – who doesn’t? I especially like to learn about sales incentive compensation and how to improve sales performance. However, there are very few conferences to attend that focuses on the field of sales compensation. That’s why I always look forward to attending the annual WorldatWork: Spotlight on Sales Comp 2019 conference.

Conference 87

Conference Chicago Meeting Management 87

Insights on Business

JULY 12, 2019

Watch this video now!

Video 70

Video 70

Insights on Business

JULY 11, 2019

Sales is the lifeblood of business. Indeed, one of my favorite parts of being product offering manager for IBM’s Incentive Compensation Management solution is not only meeting with clients for the better part of every month but also hearing stories from the “front lines” of sales as clients describe how they are using technology to help them adopt strategies intended to drive ever more profitable sales behavior.

Strategy 110

Strategy Management Analysis Cards 110

Insights on Business

JULY 8, 2019

Organizations are fast realizing the value sales performance management (SPM) solutions are bringing to the table in terms of increased sales performance and operational efficiencies. However, today’s SPM software should not only improve sales performance and operational efficiencies with better incentive compensation plans, but should also help align sales with corporate goals.

Case Study 93

Case Study Study Analytics System 93

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase.

Compliance 96

Compliance Customer Experience Analysis Data 96

Insights on Business

JUNE 25, 2019

Has your company recently invested in a sales performance management (SPM) solution? If so, you are likely feeling a mix of relief and anticipation at achieving this milestone. And after the long hours evaluating potential vendors, reviewing proofs of concept and selecting the SPM system that is well suited to your needs, you may feel that you and your team can finally throttle back.

Management 116

Management Analytics System Analysis 116

Insights on Business

JUNE 20, 2019

According to the 2019 AFP Payments Fraud & Control Survey , Automatic Clearing House (ACH) payment fraud increased significantly in 2018, reaching a new record with 82% of organizations reported incidents. Specifically, the percentage of companies that encountered ACH credit fraud jumped to 20% (from 13%), and those who experienced ACH debit fraud rose to 33% (from 28%).

Data 155

Data Payments Fraud Cards 155

Insights on Business

JUNE 6, 2019

Question: What types of organization could benefit from an automated sales performance management solution? Answer: More than you would d think. Industry. What industries are using automated solutions these days? Industries such as telecommunications, insurance, banking and pharmaceuticals were amongst the early adopters of this technology ten years ago, but since then the list has expanded significantly.

Management 79

Management Tools Strategy Regulation 79

Insights on Business

JUNE 4, 2019

Digital technology has no doubt, over the last decade, revolutionized and completely transformed customer behavior as well as redefined how businesses interact with their customers. E-commerce sites have revolutionized shopping; even in healthcare and financial services, digital technology has started changing how consumers choose their service providers.

Technology 105

Technology social media Management Groups 105

Insights on Business

JUNE 3, 2019

As e-commerce has revolutionized the way we buy and sell online, we are no longer bounded by borders or time zones. Goods can be purchased from anywhere around the world at any time of day. Because of this, traditional rules-based fraud detection systems have become outdated and no longer work. Today, real-time payments require real-time fraud detection.

Fraud 138

Fraud Data Payments System 138

Insights on Business

MAY 29, 2019

People make mistakes in all aspects of life; it’s not exactly headline news when it happens. If you have ever hit “reply all” by mistake, forgot to set an alarm for an early morning flight, or as I did last week, misjudge your sporting prowess and end up with a bang to the head, you will know in an instant and with complete certainty that you have made an error.

Analytics 110

Analytics Management Tools Groups 110

Insights on Business

MAY 23, 2019

Businesses today face the challenge of change—of growing in a market defined by sustained volatility and technological disruption. As organizations mature, central business roles must also evolve to meet the challenges of growth and organizational complexity. The role of sales compensation leader illustrates, perhaps better than any other role in modern business, the lockstep relationship of business growth and evolving business roles.

Management 96

Management Software Operations Meeting 96

Insights on Business

MAY 23, 2019

Customer data is the modern enterprise’s most valuable asset. For years, enterprises have collected and stored it without giving it a second thought. Now, new technology, business and regulatory challenges are forcing them to rethink how they collect and manage that data. Customer data drives innovations like artificial intelligence and blockchain solutions.

Data 163

Data Security California Regulation 163

Insights on Business

MAY 22, 2019

Bank of New Zealand (BNZ), one of the leading banks in ANZ, announced late last year that they have selected IBM Safer Payments to deliver cross-channel fraud protection to its customers. The multi-million-dollar deal supports BNZ’s efforts to provide frictionless and safer payments experience to their customers. Growing fraud requires new approach.

Customer Experience 87

Customer Experience Payments Fraud Security 87

Insights on Business

MAY 21, 2019

Rather than explain how quantum systems work, let’s discuss what quantum will do. For the financial industry, how is quantum computing helping? What problems will it solve in the future? How and why are financial institutions getting ready for quantum now? (For more insights see my ). IBM has several quantum computers and devices, known as IBM Q systems.

Compliance 119

Compliance Big Data Comparison System 119

Insights on Business

MAY 3, 2019

As the rise of digitalization continues to transform wealth management, and firms attempt to keep pace, the ways in which financial advisors and clients interact are evolving as well. We expect that future interactions will be powered by smart platforms that connect data from internal and external sources to create a seamless, omni-channel experience.

Management 87

Management Data Meeting Branding 87

Insights on Business

MAY 3, 2019

As the payments ecosystem in Canada continues to expand and evolve, IBM is looking forward to participating with industry leaders, innovators and challengers at the upcoming the Payments Canada Summit , taking place in Toronto on May 14-16, 2019. With Canada’s comprehensive payments transformation in full swing, and with many new developments, players and recent announcements shaping the future of payments in Canada, the Summit will be abuzz with an array of topics, engaging sessions and thought

Payments 87

Payments Fraud Security Innovation 87

Insights on Business

MAY 2, 2019

As a products organization, we have the good fortune of working with exceptional clients, industry analysts, market research teams and business partners. Through our many daily interactions we have been witness to a wave of patterns forming that are changing the face of governance, risk and compliance (GRC). This wave suggests the organizations have reached a tipping point in their GRC agendas.

Compliance 98

Compliance System Analytics Data 98

Insights on Business

MAY 1, 2019

While deregulation has been a trend over the past few years, compliance monitoring and regulatory change management remains a top focus for financial institutions of all sizes. To explore this topic further, IBM is hosting a RegTalk panel discussion with industry experts from IBM, Promontory Financial Group and Thomson Reuters on May 16 at 10 AM ET.

Compliance 122

Compliance Management Regulation Analysis 122