Accenture

MARCH 27, 2023

Having pulled through the Covid pandemic, the unravelling of international supply chains and a global energy crunch, commercial banks must now grapple with a spike in interest rates and the collapse of some high-profile peer institutions. Rarely have I seen the banking industry in such flux and uncertainty. How should banks respond? My advice: Pause… The post Commercial banks must now focus on fundamentals appeared first on Accenture Banking Blog.

Industry 389

Industry Banking Trends Trends 389

Accenture

DECEMBER 13, 2022

This is the second part of our series on how banks can adapt to changing customer behaviors and expectations. We’re picking up from the last blog, which explored the “why” of this critical issue; this time we discuss the “how”. I’m thrilled to again have my colleague Danelle Faust as co-author. She leads our financial…. The post 3 ways banks can wow customers with new value appeared first on Accenture Banking Blog.

Customer Experience 243

Customer Experience Marketing 243

Accenture

DECEMBER 4, 2022

Adam and I were talking the other day about all the changes we’ve seen in the auto and equipment finance industry over the last two years. So many areas of the business have been affected by simply replacing in-person meetings with digital interactions. It’s also been a time of massive uncertainty, with climbing inflation and…. The post Tired of seeing red?

Meeting 284

Meeting Industry 284

Accenture

NOVEMBER 25, 2022

It’s been a busy conference season, and one of my highlights was attending Sibos in Amsterdam, where more than 10,000 leaders from banks and financial institutions around the world gathered to discuss the changing financial landscape—and change was certainly top of mind for those of us in payments. Conferences, for me, are about so much…. The post Sibos 2022: Payments players partner for success appeared first on Accenture Banking Blog.

Payments 195

Payments Conference US Trends 195

Accenture

OCTOBER 5, 2022

ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began their migrations over a decade ago. But as industry wide launch dates for different parts of the standard start to come…. The post 5 ways ISO 20022 could rewrite the future of payments appeared first on Accenture Banking Blog.

Payments 367

Payments Industry Innovation 367

Accenture

OCTOBER 4, 2022

There have been impressive technological advances in banking systems in recent years. But banks can’t just purchase new software and expect it to magically improve their business—the product is only the beginning. Careful implementation and a culture of innovation and true transformation are needed to make the most of any investment in replaced or upgraded….

Innovation 221

Innovation Software System Technology 221

Accenture

SEPTEMBER 28, 2022

I’ve been hearing a lot about the metaverse and how it’s going to shake up all sorts of markets, and I began to wonder what it will mean for the auto and equipment finance sector. Here in the US, the Today Show recently brought the metaverse to life in a segment every day for a…. The post What is the metaverse and why should you care now? appeared first on Accenture Banking Blog.

US 324

US Marketing 324

Accenture

SEPTEMBER 26, 2022

As Yogi Berra once famously said, there is no difference, in theory, between theory and practice— but in practice, there is. That’s certainly true for tech transformation projects at banks. Most banks by now are well aware of the benefits of moving their tech stacks into the cloud. Most, likewise, are now a few…. The post Our top 10 cloud transformation lessons for banks in 2022 appeared first on Accenture Banking Blog.

221

221

Accenture

SEPTEMBER 23, 2022

Central bank digital currency (CBDC) has met with sustained skepticism, in particular from certain financial institutions. Opponents fear it may disrupt the banking system and undermine existing banks’ business models. Proponents argue that CBDC will equip the financial system with new capabilities and encourage diversification in payments. We believe the net effect of a CBDC….

System 195

System Payments cryptocurrency 195

Accenture

SEPTEMBER 1, 2022

As promised in our last post, today we are diving deeply into why a technology integration strategy is a critical enabler for a successful fintech acquisition and for fostering (and, ideally, for accelerating) the growth of the fintech. Historically, the banking industry has been slow to modernize. This makes it challenging for most incumbent banks….

Fintech 393

Fintech Strategy Industry Technology 393

Accenture

AUGUST 28, 2022

Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture Song study on North American banking customers, “brand purpose” is no longer a nice-to-have factor—it’s an imperative. For banks, we define “brand purpose” as the action-oriented articulation of your mission and values, and…. The post Banking on brand purpose: Three ways to unlock ROI appeared first on Accenture Banking Blog.

Branding 221

Branding Study Customer Experience 221

Accenture

AUGUST 17, 2022

The drive for sustainability will force banks to radically change their relationships with many of their key corporate customers. They’ll need to gain a deeper understanding of their customers’ businesses and develop greater insight into the workings of their supply chains. Furthermore, they’ll have to shift from being mainly sources of finance to instead becoming….

Maine 221

Maine 221

Accenture

AUGUST 15, 2022

Is it fair to describe the workplace culture at the typical bank today as a competitive disadvantage? That depends on each bank’s particular situation. But Accenture’s cross-industry research, discussed earlier in this blog series, has found that the workplace culture at many banks suffers by comparison to many other organizations. This is a significant drawback….

Comparison 300

Comparison Industry 300

Accenture

AUGUST 3, 2022

Muscle memory is the enemy of innovation. When it comes to transformations, process optimization is often under-valued by auto and equipment finance organizations as they implement a modern core or move their data and applications to the cloud. Adam Little and I think that’s a mistake. You must let go of old habits and challenge…. The post How old habits are the 4-letter word in your growth progress appeared first on Accenture Banking Blog.

Innovation 403

Innovation Data System 403

Accenture

JULY 4, 2022

Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams and stakeholders. Now, with more banks looking to understand how they can drive growth and value by entering this new frontier, we…. The post How banks can enter the metaverse with purpose appeared first on Accenture Banking Blog.

Digital Banking 342

Digital Banking Technology 342

Accenture

JULY 4, 2022

Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving the speed and efficiency of customer care. But about one in five are taking a different approach to customer service: They view it not as a cost center but as a value creator. We have…. The post Three ways for banks to re-imagine service—and grow sales appeared first on Accenture Banking Blog.

Customer Experience 221

Customer Experience Study 221

Accenture

JUNE 23, 2022

For the past five years, banks have transformed by, in part, focusing on bank-to-bank mergers. However, the surge in banking M&A will shift from traditional acquisitions as banks clamor for disruptive technology and differentiated client experiences to defend profit pools that are under attack. In a soon-to-be-published study of banking and payments M&A and private….

Fintech 338

Fintech Study Technology Payments 338

Accenture

JUNE 22, 2022

The technology behind lending systems has advanced significantly in recent years, and commercial banks are keen to take advantage of those advances and improve their processes to unlock the value that modern systems can provide. Over the past five years, a majority of large banks have either replaced their servicing system or are considering an…. The post How to manage risk for a successful implementation appeared first on Accenture Banking Blog.

How To 391

How To Management Lending System 391

Accenture

JUNE 22, 2022

Banks in Europe need to prepare for the biggest set of regulatory changes since the aftermath of the 2008 global financial crisis. They’ll soon have to comply with sweeping sustainability rules drafted by national governments and financial services regulators. The impact of the proposed sustainability requirements will be one of the major forces shaping the….

National 399

National Regulation Trends 399

Accenture

JUNE 23, 2022

The top 15 global banking giants are generating their combined revenues and profits at a pace that’s well ahead of the average performance of their smaller competitors. What’s more, these big “winning banks” are harnessing their vast investments in digital technologies to help accelerate their growth. The success of these global giants provides valuable lessons….

Technology 301

Technology Digital Banking 301

Accenture

JUNE 21, 2022

It’s fantastic that banks are taking the lead in the fight against climate change. Over 50 banks from across the world have pledged to reach net-zero carbon emissions by 2050. And many more are set to follow. Banks can become stewards of the global economic transformation that’s protecting the future of our planet. But…. The post Six steps to help banks reach net-zero appeared first on Accenture Banking Blog.

273

273

Accenture

JUNE 2, 2022

Far-sighted banks in Europe, such as BBVA, are moving quickly to overhaul their operations systems, processes and procedures. By streamlining these key functions and pulling in intelligent digital technologies to support their workforces, they’re set to achieve big gains in efficiency. Some banks have already cut operating costs by as much as 40 percent in….

Operations 338

Operations System Technology Trends 338

Accenture

JUNE 1, 2022

Sustained disruption is reshaping the payments industry. Developments like new technologies, shifting consumer expectations, and the launch of central bank digital currencies are creating major changes. With changes come opportunities—but not all payments players are seizing them equally. In my previous post, we looked at some strategies that digital-native payments disruptors have used to out-grow….

Payments 335

Payments Strategy Industry Technology 335

Accenture

JUNE 1, 2022

Commercial banking customers value the human relationships they have with bank employees, who provide advice, support and warnings about potential problems. Customers are looking for relationships based on empathy, responsiveness, customer focus and efficient service. Advances in artificial intelligence (AI) and tools that analyze data from multiple sources to provide valuable insights can endow bank….

Tools 259

Tools Data Analytics 259

Accenture

MAY 25, 2022

Variable recurring payment (VRP) is the latest development in UK Open Banking. It offers an innovative way to initiate recurring payments or money movement securely by leveraging the Open Banking framework. VRP also provides merchants and businesses with a faster and more cost-effective alternative to direct debit or card-on-file transactions. Conceptually, VRP is similar to….

Payments 195

Payments Innovation Security Cards 195

Accenture

MAY 18, 2022

A version of this piece also appears on Think with Google. How strong is the connection between the CFO and CMO in banking’s C-suite? In this time of incredible change and evolving customer expectations, this partnership is critical for banks’ growth. The pandemic has been a beneficial tipping point for the banking industry as it…. The post How bank CFOs and CMOs can partner to drive growth appeared first on Accenture Banking Blog.

Google 219

Google Industry Customer Experience 219

Accenture

MAY 15, 2022

Let’s face it: my previous post on workplace culture in banking was a bit gloomy. But the data is unequivocal. Multiple Accenture cross-industry studies have found that, on an industry level, banking struggles more than it should to attract, recruit and retain talent. That would be a major concern at any moment, but it’s particularly…. The post Culture change as the key to success in banking’s future appeared first on Accenture Banking Blog.

Study 378

Study Industry Data 378

Accenture

MAY 9, 2022

I cannot overstate the benefits of a modern core system—including flexibility, growth, new revenue pools and cost reduction—or the downsides of not having one. Without a modern technology stack, auto and equipment finance companies: Waste time on repetitive manual tasks that are prone to error. Lack the ability to easily add new products and services….

System 254

System Technology Company 254

Accenture

MAY 5, 2022

Before making a big investment (of both money and effort) in their journey to cloud, most banks want to know what kind of return they’ll get on that investment. Is there a solid business case for moving to cloud? I discuss the areas that see the best return on investment (ROI) from cloud with Keri…. The post 3 ways banks can get great ROI from the cloud appeared first on Accenture Banking Blog.

360

360

Accenture

APRIL 10, 2022

Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale (POS) options for e-commerce purchases, and increasingly for purchases at brick-and-mortar shops. BNPL offers both convenience and personalization that focuses on customers’ needs. ….

Trends 375

Trends Fintech Industry Payments 375

Accenture

APRIL 6, 2022

One of the most remarkable things about payments right now is how easy they are to miss. Not that long ago, moving money around was a multi-step process that demanded one’s attention. You’d go to the ATM to get money, then go shopping, hand some over, and get some back. But today, thanks to technologies…. The post How convergence is fueling growth in payments appeared first on Accenture Banking Blog.

Payments 300

Payments ATM Technology Trends 300

Accenture

MARCH 29, 2022

Attending the awards ceremony last October for American Banker’s Most Powerful Women in Banking was an unforgettable experience. Not only was this the first in-person event I’d attended in months; more importantly, it was a celebration of how far women have come in banking. A passion for making a difference So you can imagine how…. The post Why banks need to tap into the power of belonging appeared first on Accenture Banking Blog.

Marketing 331

Marketing 331

Accenture

MARCH 29, 2022

The big players in commercial banking are making major investments in technology to quickly ramp up their digital transformation and streamline their processes. That’s all very doable for banks with deep pockets—but what about the mid-sized banks? As we identified in our Commercial Banking Top Trends in 2022 report, the farther we get into the…. The post How can mid-sized banks compete in the big leagues?

Trends 257

Trends Technology Report Banking Trends 257

Accenture

MARCH 27, 2022

The move to digital has dominated the conversation about commercial banking in recent years. That conversation is far from over, but as we reveal in Accenture’s new report, Commercial Banking Top Trends in 2022, banks are beginning to realize that reaping the benefits of their digital technology investments will depend on meaningful connections with people:….

Banking Trends 259

Banking Trends Trends Technology Report 259

Accenture

MARCH 23, 2022

My first two posts in this series discussed digital banking’s moving goalposts and how the fragmentation and componentization of financial services are disrupting the traditional, vertically integrated business model for banks. Should banks throw away that model and replace it with one that looks more like a fintech? Not necessarily. As we explain in our….

Fintech 221

Fintech 221

Accenture

MARCH 16, 2022

There are times when you have to break something apart in order to make it better. For banks, it’s time to break down the traditional value chain and replace it with a more future-friendly set of business models. Until now, the value chain in banking has relied on a vertically integrated business model. But in…. The post Bold banks can grow by shattering the value chain appeared first on Accenture Banking Blog.

335

335

Accenture

MARCH 14, 2022

It’s important but not critical. That’s been the dominant narrative around sustainability. Until now, that is. There seems to be a definite shift to changing this narrative, a shift that could be worth trillions of dollars to the banking industry. In 2007, Google famously became the first major company to be carbon neutral. According to…. The post Shift to green could be worth trillions for banks appeared first on Accenture Banking Blog.

Google 460

Google Industry Company Risk Management 460